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KS Owners refund

(Topic created on: 24-12-2017 02:56 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
hmsq
Pioneer
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So just received a letter through the post from Amex, so it looks like I have to fill out these 3 pages and post all my evidence, no option to do online, I feel like they making it more harder than it should be. As when I've previously done another claim it was everything online where I can upload this evidence. I say usually as I only done twice where both products were faulty within 6 month and the retailer didn't want to replace\fix\refund.

Anyways willl have to spend sometime this weekend printing out the evidence and email correspondence with Currys and their website stuff. 😞

dipesh44
Pioneer
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First direct still playing hard ball. My case was sent to complaints after being rejetted at first. They responded with this

 

I have reviewed matters afresh. Whilst
acknowledge your disappointment that you're unable to source the SmartThings Extend Hub to use in
conjunction with your television, I agree with Wendy's response. As the Samsung television that was
purchased from Currys online was delivered and received in 2016 and is working as intended, I'm
unable to conclusively establish a breach of contract and/or misrepresentation has occurred on the
part of Currys, with whom you have the contract. Therefore, I'm unable to agree a refund of the total
cost of the television

paul1277
Black Belt 
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@dipesh44 wrote:

First direct still playing hard ball. My case was sent to complaints after being rejetted at first. They responded with this

 

I have reviewed matters afresh. Whilst
acknowledge your disappointment that you're unable to source the SmartThings Extend Hub to use in
conjunction with your television, I agree with Wendy's response. As the Samsung television that was
purchased from Currys online was delivered and received in 2016 and is working as intended, I'm
unable to conclusively establish a breach of contract and/or misrepresentation has occurred on the
part of Currys, with whom you have the contract. Therefore, I'm unable to agree a refund of the total
cost of the television


No problem,  next step is FSO.  The credit card issuer must give you the details and reference number so you can move your claim there.  Be sure to include the ADR decision and that other cards have given refunds to support you claim.    The FSO is independent and will follow the law. 

Paul

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dipesh44
Pioneer
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I think we will need reference numbers for claims that have been successful against credit providers. Do we have any?
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paul1277
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@dipesh44 wrote:
I think we will need reference numbers for claims that have been successful against credit providers. Do we have any?

If you look on the ks refunds results thread,  there are all the people who have had results.  But saying that I am sure they know. Because it is not court you can still mention these results.  But the ADR result does have a reference number. 

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jaguar1
Apprentice
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hi all

 

ive just written to the john lewis legal team explaining in detail my complaint and they have replied by stating they, the legal team, are unable to consider the complaint unless it is made by a a solicitor on my behalf. ive spoken to a few consumer law solicitors and their initial consultatio/consideration fees are quitw considerable.

 

however the JL rep did say others who were successful did send solicitor letters ,cases i referred to from the site, so can anyone help with forwarding solicitor details i can contact who are familiar with this problem and have managed a positive outcome.

 

thank you 

Anonymous User
Not applicable
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I didnt send a solicitors letter, and they refunded me within 7 days of my complaint email to them.

 

and I am pretty sure their refusal to deal with it unless you send a solicitors letter is BS they are trying it on.

 

I will make one point and that is I got very different support and service from the email /complaints team than I did from the CS phone line, the phone line basically didint have a  clue.

paul1277
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@jaguar1 wrote:

hi all

 

ive just written to the john lewis legal team explaining in detail my complaint and they have replied by stating they, the legal team, are unable to consider the complaint unless it is made by a a solicitor on my behalf. ive spoken to a few consumer law solicitors and their initial consultatio/consideration fees are quitw considerable.

 

however the JL rep did say others who were successful did send solicitor letters ,cases i referred to from the site, so can anyone help with forwarding solicitor details i can contact who are familiar with this problem and have managed a positive outcome.

 

thank you 


What a load of rubbish. You do not need to use a solicitor.  There is a more condensed version with lots of advice here,

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/td-p/579806

 

Us this tool to write a letter,

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Put in there that there is no requirement to use a solicitor. 

Next, if you paid via credit card, if only part you can claim a Consumer Credit Section 75. All you have to do is phone the credit card company, and explain the misrepresentation. They will explain everything. 

Paul

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jaguar1
Apprentice
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hiya

 

my emails have been thorough using all the info provided in condensed thread but it looks like they want a solicitor letter to put forward case and if no success threaten legal action.

 

JL wants me to committ to paying solictor stupid money to take forward case or just drop it

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paul1277
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@jaguar1 wrote:

hiya

 

my emails have been thorough using all the info provided in condensed thread but it looks like they want a solicitor letter to put forward case and if no success threaten legal action.

 

JL wants me to committ to paying solictor stupid money to take forward case or just drop it


Just respond that there is no requirement to use a soilcitor in a civil case. Also have you sent the details to there customer support, not their legal department.  Start a section 75.  You can also inform them that their refusal to deal with you is unreasonable and leaves you with no alternative but to contact Citizens Advice to start legal proceedings. We know they have all ready paid up before court, including court costs.

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