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KS Owners refund

(Topic created on: 24-12-2017 02:56 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1277
Black Belt 
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@mrtickle wrote:

A picture tells a thousand words.

 

Currys-and-Richer-rep-sm.jpg


Yep everyone should be going here and post an excellent review. Curry's do monitor Trust Pilot,  and do respond. 

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Bigken
Apprentice
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Just left my feed back, don't think they can get any lower score.

Richierich99
Pathfinder
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What model of TV should I be aiming for, to get Atleast the same specs as my ks658000.

 

 

My draft email for proof is ready to.be sent for a section 75 claim... 

 

But I'm unsure if it's good enough anyone willing to have a look it will be much appreciated. 

 

Thanks

 

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Richierich99
Pathfinder
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@Mylo75 wrote:

My case is now with the financial ombudsman after Currys rubbish then MBNA refusing my section 75 claim. 

Problem is it takes 2 months for the financial ombudsman to make a decision.🙄

 

Any luck? 


 

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Mylo75
Pioneer
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The financial ombudsman sent me a letter the other day saying it will be another 3 to 4 weeks before they look at my case. I've been en thinking I should have went straight to small claims court.
spellinn
Explorer
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@Mylo75 wrote:
The financial ombudsman sent me a letter the other day saying it will be another 3 to 4 weeks before they look at my case. I've been en thinking I should have went straight to small claims court.

Small claims isn't any quicker. I started my claim in December and am still at the awaiting mediation stage. I'm guessing the whole process is going to take several months.

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dipesh44
Pioneer
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From who? Currys? Or credit provider? 

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Tyler_Durden
Voyager
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@Mylo75 wrote:
The financial ombudsman sent me a letter the other day saying it will be another 3 to 4 weeks before they look at my case. I've been en thinking I should have went straight to small claims court.

Why bother with the Financial Ombudsman at all?

Richierich99
Pathfinder
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Email sent to curry's 
 
Thank you very much for the offer of £1010, but I could not buy a tv with any kind of specification of what my samsung 65ks8000 is specd at. 
 
I would be going back on myself and be in a worse position HENCE THE SmartThings EXTEND DONGLE. 
 
Reason for waiting 2 years for the smarthings Extend dongle as it was in beta testing in 2017, as it only got dropped in 2018 due to technical reasons, but I believe its on the 2018 models the q8 series which should of been on the 2016 models. 
 
I've had the tv 2 years 
There is a 6 year limit on the consumer rights act 2015.
You seem to be treating this as faulty which it is not its for misrepresentation-misselling. 
 
You say that this was not knowingly mis-sold then why are you still advertising the Samsung usb extend dongle curry's.. http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/ this is where I get most of my info from and products from, hence me purchasing my samsung ks658000 TV from and reading all your advertising. Or can I not take any info you place on your websites as truth?? 
 
 
I believe I'm entitled to a full refund and that is what I'm asking for. 
 
Kind Regards
 
 
 
 
Reply email....... 
 

Thank you for your further email dated 28th January 2019.  Andrew is currently out of the office, so I am responding in his absence.

 

I can confirm that unfortunately, on this occasion, we would be unable to honour your request for a refund.  Whilst we acknowledge your disappointment, we do believe that the television performs its primary function.

 

 

As previously indicated by Andrew, we do feel that the option to obtain a free of charge Samsung SmartThings hub ( V2 ) is a reasonable remedy, given that Samsung have taken the decision to not introduce the SmartThings dongle. The SmartThings Hub ( V2 ) can be obtained by contacting support@smartthings.co.uk and providing the following information:

 

 

  • TV model number
  • Serial number
  • Picture of the label containing all model / serial details ( this can usually be found on the back of the TV )
  • Proof of purchase

 

 

In addition to the above, we have made an offer you a live with payment to the value of £150.00 to be paid as a BACS transfer. This offer is made on a without prejudice basis and was made in full and final settlement of this matter.  

 

Further to the above, the alternative option of a contribution has been offered by Andrew as well.  This would take into consideration both the age and use of the product and take into account the depreciation of the television during this period.  This has been calculated at £1,010.00.

 

Regrettably, in this instance, we would be unable to offer any other resolution than that previously offered.  I offer my apologies for any disappointment. 

 

Yours sincerely,

 

They always ignore my facts and answers.

And my TV is full filling its primary fuction.,maybe to them but not for me it isn't!

 

spellinn
Explorer
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@dipesh44 wrote:

From who? Currys? Or credit provider? 


My claim is against Currys. I didn't pay on finance or credit card (foolishly)

 

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