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Black Belt 

@hasani007 wrote:

 Hi guys what do I reply to the below from currys?

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Thank you for your email and additional details. This has allowed me to log a case under reference *****.

 

As you have touched upon, for technical reasons we were not able to release the SmartThings Extend here in the UK. Please accept my apologies for any disappointment caused as a result.  However, on a more positive note, if you are seeking SmartThings connectivity, we are pleased to be able to provide the functionality of Samsung SmartThings Hub (v2) with the confidence of consistent performance.

In order to obtain a Hub (v2) please contact SmartThings UK Support for further assistance at the email address of: Seesupport@smartthings.co.uk. To ensure the tv qualifies, please include the following information: 

 

- tv's model code

- serial number

- picture of the label with all the information (usually on the back of the TV)

- proof of purchase

 

I hope this helps and thank you for taking the time to contact us. 


Yep it is their normal reply and a polite no thanks is what others have offerd. If you bought with a credit card the section 75 is a route which does seem to be successful. I think Curry's are going to try to ride this out and it does seem like the only way they are going to accept this via court or section 75. There are some here on those options, and we are watching with keen interest. More info in the ks owners refund more info thread.

Voyager

I have a date and time for mediation between myself and Currys.

23rd November 2018 at 10am. The slot is for half an hour and apparently comprises of a series of phone calls between the mediator and myself and the mediator and Currys rather than a three way conversion.

In order to agree to mediation I had to say I would be willing to to comprise on my initial claim and currys will have had to say they were willing to compromise on their initial offer. 

 

My claim includes payment for the time I have spent pursuing the claim so that gives me room to compromise and still get a full refund.

 

Black Belt 

@Tyler_Durden wrote:

I have a date and time for mediation between myself and Currys.

23rd November 2018 at 10am. The slot is for half an hour and apparently comprises of a series of phone calls between the mediator and myself and the mediator and Currys rather than a three way conversion.

In order to agree to mediation I had to say I would be willing to to comprise on my initial claim and currys will have had to say they were willing to compromise on their initial offer. 

 

My claim includes payment for the time I have spent pursuing the claim so that gives me room to compromise and still get a full refund.

 


I think it is worth pointing out that they have admitted to misrepresntation so as a major retailer they should comply with consumer law which is quite clear, and you are cwilling to comply with the law and return the tv at their cost for a full refund. If form them that Richer Sounds are doing so and Barclays and Tesco credit cards have also given full refunds. You could also mention John Lewis as they have given refunds.

Explorer

I bought with a debit card unfortunately. I think the chargeback period is finished. 

How about stating that the v2 hub does not have the same functionality as mentioned in a previous post?

 

Voyager
I said this:

I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen.
Please have look at these videos that show a small amount of what I should be able to do -

https://www.youtube.com/watch?v=KPhLa2ddWFY
https://www.youtube.com/watch?v=IMc3V98yzNY


I am sure you will agree that without the screen many of these functions are not possible.

Black Belt 

@Tyler_Durden wrote:
I said this:

I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen.
Please have look at these videos that show a small amount of what I should be able to do -

https://www.youtube.com/watch?v=KPhLa2ddWFY
https://www.youtube.com/watch?v=IMc3V98yzNY


I am sure you will agree that without the screen many of these functions are not possible.


The problem with them is this has all been said and they are hoping that by using these tactics you will get fed up and go away. The only reason Richer Sounds agreed to refunds is because they were members of the ADR and lost, which opened the door to their customers ( saying that it is good that they were members unlike the other retailers). They know that unless forced, i.e. they lose a court case they can keep refusing, even though they admit to misrepresentation. Your only option now is the small claims court which again there is lots of info on the other thread. We have a member who is going to telephone mediation this month with Curry's which should be interesting.

Navigator

My case is now with the financial ombudsman after Currys rubbish then MBNA refusing my section 75 claim. 

Problem is it takes 2 months for the financial ombudsman to make a decision.🙄

Explorer
Last time i buy from Currys!
---------------------------------
Thanks for your email.

I am sorry you remain unhappy on this matter.

You have my apologies, but we do not accept that there is a right to reject the product, since the televisions are fit for their intended purpose. In addition they are of satisfactory quality and are not defective. As such, I am unable to provide an alternative resolution to that previously offered.

I do appreciate this was not the answer you were seeking, but I trust this has clarified our position on the matter.

Yours sincerely,
Explorer
Shall I ask Curry whether this is their "Final Response" and then file a complaint with Financial Ombudsman?
Black Belt 

@hasani007 wrote:
Shall I ask Curry whether this is their "Final Response" and then file a complaint with Financial Ombudsman?

Yep looks like it and this has been Curry's normal response. You now have to go down the other routes. 

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