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Explorer

1. I'd write to all parties concerned via Royal Mail (and send via recorded delivery). If your claim does goes to court, it's much easier to prove to the court your correspondance when made by writing over email.

 

2. I don't think this really matters.

 

3. You start the process online. The court will usually recommend a court appointed mediator first. If you fail to reach an agreement in mediation then you will be given a date to attend court. Note that Currys are defending claims made against them currently, so you won't "win by default" which can happen if they don't defend or respond to a claim. If you lose, you may have to pay Currys expenses.

 

 

@Richierich99 wrote:

Does anyone know the direct email address for curry's creation? 

 

I've emailed curry's on 2 different email addresses as one of them seems to work better according to this forum not heard anything as of yet. 

 

I plan on getting my whole refund or a replacement of the £2000 for  My 65ks8000

Ive never had to do such a thing like this before and I will take them all the way, and me knowing my wife she hates too loose anything! And won't give up and has got a solicitor as a member of the family.. 

 

1...Couple of questions . Should I email curry's creation finance aswell  as I did purchased on fiance  and send them the exact email I've sent to curry's? 

 

2..should I leave a nice review on curry's now or wait.? 

 

3.if it goes to a small claims court as Ive never done it before and I know this might sound silly but, do you actually go to court or is it done online and if I loose the case on a £2000 TV roughly how much do I have to pay?

 

Regards r

 

 


 

Black Belt 

@spellinn wrote:

1. I'd write to all parties concerned via Royal Mail (and send via recorded delivery). If your claim does goes to court, it's much easier to prove to the court your correspondance when made by writing over email.

 

2. I don't think this really matters.

 

3. You start the process online. The court will usually recommend a court appointed mediator first. If you fail to reach an agreement in mediation then you will be given a date to attend court. Note that Currys are defending claims made against them currently, so you won't "win by default" which can happen if they don't defend or respond to a claim. If you lose, you may have to pay Currys expenses.

 

 

@Richierich99 wrote:

Does anyone know the direct email address for curry's creation? 

 

I've emailed curry's on 2 different email addresses as one of them seems to work better according to this forum not heard anything as of yet. 

 

I plan on getting my whole refund or a replacement of the £2000 for  My 65ks8000

Ive never had to do such a thing like this before and I will take them all the way, and me knowing my wife she hates too loose anything! And won't give up and has got a solicitor as a member of the family.. 

 

1...Couple of questions . Should I email curry's creation finance aswell  as I did purchased on fiance  and send them the exact email I've sent to curry's? 

 

2..should I leave a nice review on curry's now or wait.? 

 

3.if it goes to a small claims court as Ive never done it before and I know this might sound silly but, do you actually go to court or is it done online and if I loose the case on a £2000 TV roughly how much do I have to pay?

 

Regards r

 

 


 


If you bought on finance then you are even better protected. Email Curry's first,  also inform them you will be informing the financial company with respect to breach of contract as per credit consumer act,  for misrepresentation which you have admitted to. 

Because you bought the item under finance the rules are different,  but basically the goods are yours. Therefore if there is a breach of contract the retailers can not insist on the goods to be returned. I know because the same happened to me. The finance company asked if I would return to retailer and I told them I would consider once I had the refund. Never sent goods back as I was under no obligation to do so. 

As I said you only have to show misrepresentation to the financial company which on the thread owners refund more info is a condensed version of this thread with all their reply so,  and admitting to it. 

Paul

Explorer

Has anyone had luck with mediators/small court claim? Currys..

Black Belt 

@hasani007 wrote:

Has anyone had luck with mediators/small court claim? Currys..


Yes John Lewis settled out of court. Barclays and Tesco credit cards have given refunds. People have posted all the results is this thread.

 

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund-Results/m-p/591783#M14509

Paul

Voyager
I'm no further along the road with Currys than I was 6 weeks ot so ago. Still waiting for mediation or a court date.
Black Belt 

@Tyler_Durden wrote:
I'm no further along the road with Currys than I was 6 weeks ot so ago. Still waiting for mediation or a court date.

I think it may be useful to chase up for a time limit,  as it seems to be taking a long time. 

Voyager
Sent a chase up email to Money Claims and received an automated response. Unfortunately this seems to be all I ever receive from them.
Black Belt 

@Tyler_Durden wrote:
Sent a chase up email to Money Claims and received an automated response. Unfortunately this seems to be all I ever receive from them.

May be another call to citizens Advice for advice,  or to the court where you sent the details. 

Navigator

First email back from curry's about my 65ks8000 what do you lot think about it.. And thanks for all the messages ill have a read when I have time..

 

 

How should I respond 

 

 

Thank you for your email received 15th January, addressed to Alex Baldock, the Group Chief Executive Officer.  Please accept my apologies for the delay in response.

 

I am sorry to learn of your poor experience with our company.  Your email clearly expresses your disappointment and I would like to extend my apologies for the negative impression that has been created.  We strive to offer the best customer service, so it is disappointing to hear when this has not been the case.

 

 

So that I can fully investigate this issue for you, please would it be possible to confirm the following information for me:

 

1) The first line of your address.

2) Your full post code.

3) Your full name.

 

I Look forward to receiving your response.

 

Yours sincerely,

 

Steve Platts

CEO Support Team
Team Knowhow™ Customer Contact Centre

Tel: 0344 561 6372

Black Belt 

@Richierich99 wrote:

First email back from curry's about my 65ks8000 what do you lot think about it.. And thanks for all the messages ill have a read when I have time..

 

 

How should I respond 

 

 

Thank you for your email received 15th January, addressed to Alex Baldock, the Group Chief Executive Officer.  Please accept my apologies for the delay in response.

 

I am sorry to learn of your poor experience with our company.  Your email clearly expresses your disappointment and I would like to extend my apologies for the negative impression that has been created.  We strive to offer the best customer service, so it is disappointing to hear when this has not been the case.

 

 

So that I can fully investigate this issue for you, please would it be possible to confirm the following information for me:

 

1) The first line of your address.

2) Your full post code.

3) Your full name.

 

I Look forward to receiving your response.

 

Yours sincerely,

 

Steve Platts

CEO Support Team
Team Knowhow™ Customer Contact Centre

Tel: 0344 561 6372


Yep first contact and the normal response to time waste. Send back the requested information if you want,  and ask for a contact name and department. If you paid with credit card inform them that you will inform your credit card issuer as well. 

Paul

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