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KS Owners refund

Voyager

@Domaz1

 

What happened in your case? Is it concluded? 

Black Belt 

@dipesh44 wrote:

Latest response from Currys...i am now going through my credit card company also

 

Final Position Email
 
I am sorry that we have been unable to resolve this matter to your satisfaction. We have now exhausted our internal complaints process and this is our final position.
 
What we cannot agree on and why
 
The television is fit for its intended purpose of watching TV, is of satisfactory quality and not defective, due to this we would not be offering a full refund of the purchase price. As Samsung are not bringing out the SmartThings Extend capability to the UK, they are, however, offering the SmartThings Hub (V2).
 
Our final position
 
We have given the details on how to apply for the SmartThings Hub (V2), with Samsung in replacement and a £150.00 live with payment.
 
Taking your complaint further
 
We are obliged to inform you that you have the right to refer your complaint to an Alternative Dispute Resolution (ADR) provider. You have up to twelve months to do this.
 
Please find below the contact details for a certified ADR provider.
 
Ombudsman Services
 
Address:
 
Ombudsman Services
The Brew House
Widerspool
Greenall’s Avenue
Warrington
WA4 6HL
 
We need to advise you that ADR is voluntary and it is not a procedure to which we subscribe. Therefore any ADR decision would not be binding.
 
Please accept my apologies, we're unable to assist you further on this occasion.
 
 
 

Same reply they are giving everyone and hoping you will give up. 

What is interesting is them giving you advice on taking further with ADR when they do not subscribe so ADR will not look into it. What is, missing is your other options,  section 75 and legal action.  I believe they will have simarlar advice as John Lewis and they settled before Court and paid court costs,  and I can not see any different from Curry's. If they let it go to court and you win it will open the gates and they do not want that.  They are using tactics to wear you down,  and they know that even though they are in the wrong legally,  it is civil law,  so they are playing the game until forced to comply by a court or settle the day before. 

Paul

Explorer

Hi All,

 

Got a question for all, I've been chasing them for a while for a refund all i got recently was Samsung will offer me the Smarthings Hub etc.... But unfortunately haven't been able to reply to them as I've been sick, no energy to chase them.

So i've been catching up to my to do and this was one of my items, but now I found an issue with my TV, essentially got a Soundbar for Xmas, what I've discovered is that with using ARC my TV keep switching on, i've tried looking at all settings but there is nothing, this defeats the purpose of having ARC on TV.

Any of you experience this? If so is this a fault? Its really annoying to come in the morning and the tv is on, wasting electricty for nothing.

Highlighted
Voyager

Hi Guys, 

There has been no more contact from Currys legal team regarding my case. I am going to contact the Money Claims office as soon as I can and ask them what happens next.

Their last email to me said this:

 

Good afternoon

The defendant has filed their defence.

Both parties now need to complete the attached Directions Questionnaire, form N180, before 4pm on 27-DEC-2018

Email your completed N180 form to both moneyclaims@hmcts.gsi.gov.uk and to the other party.

If you don't complete and return form N180 your Claim/Defence could be struck out.

Regards,

 

 

I sent mine to Currys and to Money Claims on the 18th Dec, and I have received nothing from Currys.  According to the email their defence could now be struck out.

I'll let you know what Moneys Claims say after I speak to them. 

Voyager

Just came off the phone to the Online Money Claims (50 minutes on hold before I got through!). They have told me that Currys have indeed submitted their N180 form and that this was done on the 5th December (which was actually the same date they were requested) however they failed to send me a copy.

Online Money Claims are going to forward me a copy and progress the claim. 

We're likely to have a court date planned not, but will have an option to try for mediation again in the meantime. 

Voyager

Still all quiet from @Domaz1 - Anyone know anything?

Black Belt 
Just been told by a relative who went to buy a laptop from Curry's who was coerce into buying their ridiculously expensive cover.
He was naive in thinking they were being honest and when they asked if he wanted the 3 year protection he said no. Then they said no probs we will give you a free month's cover at no cost. He said OK, but then they wanted his banks details and was told this was just normal procedure even though he paid with a credit card. When he got home and told his wife who is switched on she checked the details and they had signed him up to a 3 year protection plan at a large monthly payment. The free month was just knocked off the cost. His wife went back to the Stockport store and demanded a full refund due to their underhand tactics which she got. Their business has now gone elsewhere.

What is concerning about this is how many other people get caught out by this?

Never trust any Curry's sale's staff, because they get big bonuses for selling the expensive insurance and will also lie and tell you anything to get a sale, and then deny saying anything when you go back. That is why it is so important to get everything you want in writing, and never think any salesman is your friend, you are just their next paycheck.
Paul
Apprentice

I been in contact with Currys for a refund for mis-selling me  a KS7000 49, I started to email a week befor christmas and have had 2 emails back with no help with my mis-selling. Is it normal for them to take a week to answer your emails, I've asked for a direct email and given them my phone number, no respose todate, they seem to be hiding behind lack of emails and time between contact hoping that I will get tired of chasing, which I won't. Is this the way Currys treat emails?

 


 

Black Belt 

@Bigken wrote:

I been in contact with Currys for a refund for mis-selling me  a KS7000 49, I started to email a week befor christmas and have had 2 emails back with no help with my mis-selling. Is it normal for them to take a week to answer your emails, I've asked for a direct email and given them my phone number, no respose todate, they seem to be hiding behind lack of emails and time between contact hoping that I will get tired of chasing, which I won't. Is this the way Currys treat emails?

 


 


They will use any tactic,  and it now seems to ignore and hope you will go away. It does look like you need to start the process.  Section 75 is the best if you paid by credit card as we seem to be getting good results there.  We have a few court actions which I think everyone is waiting to see the outcome which if like John Lewis will settle before court. 

Paul

Helping Hand

@paul1277 wrote:
 The free month was just knocked off the cost. His wife went back to the Stockport store and demanded a full refund due to their underhand tactics which she got. Their business has now gone elsewhere.

What is concerning about this is how many other people get caught out by this?

Never trust any Curry's sale's staff, because they get big bonuses for selling the expensive insurance and will also lie and tell you anything to get a sale, and then deny saying anything when you go back. That is why it is so important to get everything you want in writing, and never think any salesman is your friend, you are just their next paycheck.
Paul

Thanks for the anecdote. I keep saying, DO NOT BUY ANYTHING FROM CURRY'S. 

They've been doing this for THIRTY YEARS.

 

It's a shame they didn't call the Police to the shop.

 

Everyone on this thread has a DUTY to tell their WHOLE FAMILY this. Good businesses deserve to survive. Crooks deserve to be eviscerated.

 

in the coming days we'll start hearing about which big retailers are going bust in 2019 - it could be Debenhams, Poundstretcher, Bensons/Harveys, Carpetright, Mothercare, a big restaurant chain.

 

But justice will not be done, and sadly, it won't be Curry's. There are just too many gullible people willingly and unwillingly getting ripped off and not fighting back. If this was France, there would be demos outside their shops and they'd get burned down. We are just sheep in this country :(

 

Another option is the film the whole transaction on your mobile phone. If they ask why - "because this is Curry's and you have a long history of lieing and I want a record of what you do".

 

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