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Black Belt 

@JamboGee92 wrote:

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?


If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75.

Paul

Apprentice

@paul1277 wrote:

@JamboGee92 wrote:

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?


If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75.

Paul


Do you have a link? Cheers.

Black Belt 

@JamboGee92 wrote:

@paul1277 wrote:

@JamboGee92 wrote:

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?


If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75.

Paul


Do you have a link? Cheers.


Just a search on these forums for ks owners more info. It is just 7 pages but has all the info you need. 

Highlighted
Apprentice

@paul1277 wrote:

@JamboGee92 wrote:

@paul1277 wrote:

@JamboGee92 wrote:

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?


If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75.

Paul


Do you have a link? Cheers.


Just a search on these forums for ks owners more info. It is just 7 pages but has all the info you need. 


Found the thread but have no idea where the reference number is.

Black Belt 

@JamboGee92 wrote:

@paul1277 wrote:

@JamboGee92 wrote:

@paul1277 wrote:

@JamboGee92 wrote:

TLDR; John Lewis are offering me a Samsung SmartHub for free. No refund or exchange 

 

Anyone here managed to get a refund or exchange from them?


If you look on the ks owners more info thread there is a response from j Lewis where they were being taken to court and they have settled in full including court costs.  There is a reference number so ask why they have already agreed it was misrepresentation and why you are being treated differently. Also if bought on credit card then you can contact them and start a section 75.

Paul


Do you have a link? Cheers.


Just a search on these forums for ks owners more info. It is just 7 pages but has all the info you need. 


Found the thread but have no idea where the reference number is.


Sorry its on the results page,

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund-Results/td-p/591783/page/7

 

Ref number is,

 

 
 
Explorer
 
 
And CASE ID for the above: 09217433

 

Voyager

The Currys Saga continues.

I just got an email from MoneyClaim Online:

 

Good afternoon

The defendant has filed their defence. 

Both parties now need to complete the attached Directions Questionnaire, form N180, before 4pm on 27-DEC-2018

Email your completed N180 form to both moneyclaims@hmcts.gsi.gov.uk and to the other party.

If you don't complete and return form N180 your Claim/Defence could be struck out.

 

Regards,

 

Voyager

I have emailed my N180 form to Currys along with this email - 

 

Dear Ms ******,


Please find attached my N180. I am sending it to you as I have been requested to do so by Money Claims Online.


For your information since my claim has started more cases of full refunds are exchanges have taken place. Please see below:


*John Lewis were taken to the Small Claims Court and ended up refunding the full amount + £70 of the Small Claims process fees.

*Several other John Lewis cases have also been solved by refunds

*Richer Sounds Belfast exchanged a Samsung 49" KS7000 for a Samsung 55" Q6FN

*Tesco Bank refunded an owner after a Section 75 credit card claim was raised

*PRC Direct refunded an owner


These and more besides can be found on this thread - https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-refund-Results/td-p/591783


I wish to offer you the opportunity to end this matter before we try for mediation again or the eventually court hearing.

As you will be aware my claim amount is for £2654, which includes not only the amount for the TV but also an amount for my time, the claim fee and the hearing fee.

In the spirit of mediation I am willing to forgo the amounts for my time and the hearing fee should you agree to settle the remaining £2304 at this point. I would be willing to have that as a bank transfer or a store credit.

 

Yours Sincerely]

 

My N180 has also been sent to Money Claims Online.

Apprentice
Good luck Tyler,

I'm just starting with Currys now, I expect to have the same problems you do, but also intend on following it through to the end.

How they can claim they didnt mis-sell this I can't understand.

I'm not sure if my post (the last post) in the useful info thread is something you have a record of but it may help you.

Andy
Black Belt 

@Andy41 wrote:
Good luck Tyler,

I'm just starting with Currys now, I expect to have the same problems you do, but also intend on following it through to the end.

How they can claim they didnt mis-sell this I can't understand.

I'm not sure if my post (the last post) in the useful info thread is something you have a record of but it may help you.

Andy

 

Good luck which I know you didn't need as they are guilty but need a bit more of a push. Please keep us informed. 

Paul


Apprentice

Good luck and 

I am also one step away from starting the legal proceedings.


Curry's Final email:

"Thank you for your prompt response.

 

I have added your comments to the case above, in order to our correspondence together. Please quote the reference number above in any further contacts regarding this matter.

 

We are unable to provide any alternative resolve than that offered previously. As discussed, we are happy to provide a payment of £150.00 relating to this matter, in conjunction with the offer provided by Samsung of the SmartThings Hub (v2).

 

We are unable to offer any further resolve in this matter, and this has been detailed under the case above.  We are happy to pass this payment for processing if required by confirmation.

 

I apologise for your disappointment in this matter, and regret we are unable to come to a solution acceptable to both parties.

 

Again, as mentioned, should you wish to take a legal route at this time, then we can only advise that we would look to assist them when they make contact with us.

 

 

Please accept my apologies that I am unable to assist you further on this occasion.
 
Your Sincearly"


And my email to which they responded:

 

Thank you for your response dated 8th December 2018.

Since all communications will be provided as evidence to the court, please find my comments below.

 

 
"As discussed, Samsung have released he SmartThings Hub (v2) free of charge to affected customers"

- Allow me to repeat that the SmartThings Hub (v2) does not provide the same functionality as the one the extender would. Samsung has confirmed that and proof is available. 
 For instance with the SmartThings Extend, the USB dongle would have enabled the TV to work as an IoT (Internet of Things) hub. This is not possible with the Smartthings hub! You need a mobile phone to control other devices.
Curry's website stated "Control and automate your smart home from your TV with Samsung SmartThings". Thus, control your smart home from your TV and not from a mobile phone.
Unfortunately, Curry's just repeats the same statement without providing any proof that SmartThings Hub (v2) is a replacement for the Smartthings Extend, which of course it isn't.  
  

"The TV provided meets all specifications at the time of purchase, and we are unable to offer a replacement or refund of an item due to future changes in a manufacturers release schedule."
- This is incorrect.
Curry's stated at their website that the smartthings was already a feature of the TV. From Curry's website: " With your existing Samsung SmartThings Hub* you can set your TV to turn on as you enter the room, adjust connected lights and speakers, or control hundreds of other compatible smart devices. "  Footnote:"*Free Samsung SmartThings Extend USB adapter available within 2016"
Therefore, the TV did not meet all the specification ("existing Samsung SmartThings") at the time of purchase something that even Curry's have admitted on their official web site as can be seen above.
Moreover, whilst you may have used information provided by the manufacturer (Samsung), it is your duty to ensure that the information you provide to the consumer is accurate, as this information was used as a basis by me (the consumer) for entering the contract of sale with you (the trader).

Thereafter, as I have mentioned in my previous email, I will wait 14 days after receipt of my "Letter before court claim" from Curry's, in order to give a reasonable amount of time to the appropriate Curry's team to carefully read the case and respond, if they decide to do so, by post. Once this has been done, I will issue the proceedings against Curry's in the small claims court without further notice.   
 
Kind regards,


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