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KS Owners refund

(Topic created on: 23-11-2018 08:38 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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paul1277
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@Xrpninja wrote:

My retailer PowerDirect are not accepting liability and no longer have the actual advert to prove the case, raised this with ADR. 

 

In in the mean time, I have also taken this to Samsung CEO office. What’s interesting is they offered me the Smart Thing Hub, which I declined and requested an exchange or full refund. The response back to that was as follows:

 

In this regard we are unable to offer an exchange or refund as requested. Any escalations pertaining to the sale of the product should be referred to your retailer, as seller, as opposed Samsung as the manufacturer, our offer for affected customers is to provide a free of charge Smart Things Extend which is available through the channels previously detailed.

We are sorry that we cannot provide a resolution more in line with your request but if you do re-consider and wish to accept the Smart Things Extend do please contact our Smart Things Team to have this request supported.”

 

As you can see, they have offered me the Smart Thing Extend twice by mistake. Would you guys think that is blantent direct misrepresentation and should now offer the exchange or full refund? 

 


It is misrepresentation but under consumer law  it is the retailer not the manufacturer who is responsible so in that regard Samsung are correct.  

If you are certain that you saw the dongle advertised online then even if they have remover the advertised there will still be an archived version online. But you have to show that the retailer did advertised that function. 

Paul

hasani007
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Try archive.org/web/ and see if there is a snapshot of the advert.
Tannoy20
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Regarding Barclaycard and the person having issues, mine was a while ago and I posted it at the time but Barclaycard also allowed my claim. They offered me a reduction for usage and return the tv or 50% refund and keep the tv. I think I could’ve pushed for a full refund and return, but  I took the second option as I decided it was fair.

 

So I’m not sure why they’re giving you a hard time.

 

Don’t forget if anyone else is in this situation where they get a partial refund and keep the tv to also claim the SmartThings hub from Samsung as it’s unrelated to the partial refund. I did this and then just sold it on eBay as it still doesn’t do the functionality I originally wanted of controlling via the tv so is no use to me - and selling it brought the tv price down further.

dipesh44
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Has anyone actually managed to get a refund from Currys?

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paul1277
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@dipesh44 wrote:

Has anyone actually managed to get a refund from Currys?


When we first started this thread someone got over half the value and kept the TV,  since then they have played hard. The problem with consumer law is they are not committing a criminal offence so so think they don't have to comply until forced,  which means court or a section 75. We know they are in the wrong because Barclays credit and Tesco Credit have both been given full refunds. The Alternative Dispute resolution arbitration have ruled against Richer Sounds and they are giving full refunds. John Lewis have given some refunds. If there was no misrepresentation then there would have been no refunds. 

So even though Curry's are still holding out it is still worth starting the process now,  because once they buckle your claim is in and it puts more pressure on them. 

There is a condensed version of this thread with everything you need on the ks owners refund more info thread,  just 7 pages long. 

Paul

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yannis_i
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I have also just arranged the mediation day with John Lewis, after a long and protracted small claims case. So in a couple of weeks I will jump through that loop and see if a reasonable refund can be made

dipesh44
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Thanks You. I have raised a complaint with them this morning. Let's see what their response is. If they are going to mess me about, i will let my friend (a lawyer) respond.

 

Does anyone have the original screenshot form the Curry's website as evidence of the mis-seling? I can't find it anywhere 

 

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paul1277
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@dipesh44 wrote:

Thanks You. I have raised a complaint with them this morning. Let's see what their response is. If they are going to mess me about, i will let my friend (a lawyer) respond.

 

Does anyone have the original screenshot form the Curry's website as evidence of the mis-seling? I can't find it anywhere 

 


Here is a link to Curry's Knowhow

 

https://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They did try to say Knowhow were not part of Curry's but soon changed that and agreed it was.

 

More info on this condenced thread,

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/m-p/579806#M14123

 

Also link to the ADR against Richer Sounds,

https://drive.google.com/open?id=1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z

 

This may be interesting as well,

https://www.youtube.com/watch?v=bqkZw6NY3K8&feature=youtu.be&t=3m55s

 

Hope it helps,

Paul

 

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cypher915
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paul1277
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