Re: KS Owners refund - Page 199

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

paul1277 · ‎06-11-2018

@hasani007 wrote:
Hi guys what do I reply to the below from currys?
-----------------------------------------------
Thank you for your email and additional details. This has allowed me to log a case under reference *****.

As you have touched upon, for technical reasons we were not able to release the SmartThings Extend here in the UK. Please accept my apologies for any disappointment caused as a result. However, on a more positive note, if you are seeking SmartThings connectivity, we are pleased to be able to provide the functionality of Samsung SmartThings Hub (v2) with the confidence of consistent performance.
In order to obtain a Hub (v2) please contact SmartThings UK Support for further assistance at the email address of: Seesupport@smartthings.co.uk. To ensure the tv qualifies, please include the following information:

- tv's model code
- serial number
- picture of the label with all the information (usually on the back of the TV)
- proof of purchase

I hope this helps and thank you for taking the time to contact us.

Yep it is their normal reply and a polite no thanks is what others have offerd. If you bought with a credit card the section 75 is a route which does seem to be successful. I think Curry's are going to try to ride this out and it does seem like the only way they are going to accept this via court or section 75. There are some here on those options, and we are watching with keen interest. More info in the ks owners refund more info thread.

Tyler_Durden · ‎06-11-2018

I have a date and time for mediation between myself and Currys.

23rd November 2018 at 10am. The slot is for half an hour and apparently comprises of a series of phone calls between the mediator and myself and the mediator and Currys rather than a three way conversion.

In order to agree to mediation I had to say I would be willing to to comprise on my initial claim and currys will have had to say they were willing to compromise on their initial offer.

My claim includes payment for the time I have spent pursuing the claim so that gives me room to compromise and still get a full refund.

paul1277 · ‎06-11-2018

@Tyler_Durden wrote:
I have a date and time for mediation between myself and Currys.
23rd November 2018 at 10am. The slot is for half an hour and apparently comprises of a series of phone calls between the mediator and myself and the mediator and Currys rather than a three way conversion.
In order to agree to mediation I had to say I would be willing to to comprise on my initial claim and currys will have had to say they were willing to compromise on their initial offer.

My claim includes payment for the time I have spent pursuing the claim so that gives me room to compromise and still get a full refund.

I think it is worth pointing out that they have admitted to misrepresntation so as a major retailer they should comply with consumer law which is quite clear, and you are cwilling to comply with the law and return the tv at their cost for a full refund. If form them that Richer Sounds are doing so and Barclays and Tesco credit cards have also given full refunds. You could also mention John Lewis as they have given refunds.

hasani007 · ‎06-11-2018

I bought with a debit card unfortunately. I think the chargeback period is finished.

How about stating that the v2 hub does not have the same functionality as mentioned in a previous post?

Tyler_Durden · ‎06-11-2018

I said this:

I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen.
Please have look at these videos that show a small amount of what I should be able to do -

https://www.youtube.com/watch?v=KPhLa2ddWFY
https://www.youtube.com/watch?v=IMc3V98yzNY

I am sure you will agree that without the screen many of these functions are not possible.

paul1277 · ‎06-11-2018

@Tyler_Durden wrote:
I said this:

I am aware of the Smart Hub 2. Unfortunately this really isn't a suitable replacement for the promised functionality of a completely integrated TV system where smart things are managed on a big screen.
Please have look at these videos that show a small amount of what I should be able to do -

https://www.youtube.com/watch?v=KPhLa2ddWFY
https://www.youtube.com/watch?v=IMc3V98yzNY

I am sure you will agree that without the screen many of these functions are not possible.

The problem with them is this has all been said and they are hoping that by using these tactics you will get fed up and go away. The only reason Richer Sounds agreed to refunds is because they were members of the ADR and lost, which opened the door to their customers ( saying that it is good that they were members unlike the other retailers). They know that unless forced, i.e. they lose a court case they can keep refusing, even though they admit to misrepresentation. Your only option now is the small claims court which again there is lots of info on the other thread. We have a member who is going to telephone mediation this month with Curry's which should be interesting.

Mylo75 · ‎06-11-2018

My case is now with the financial ombudsman after Currys rubbish then MBNA refusing my section 75 claim.

Problem is it takes 2 months for the financial ombudsman to make a decision.🙄

hasani007 · ‎07-11-2018

Last time i buy from Currys!
---------------------------------
Thanks for your email.

I am sorry you remain unhappy on this matter.

You have my apologies, but we do not accept that there is a right to reject the product, since the televisions are fit for their intended purpose. In addition they are of satisfactory quality and are not defective. As such, I am unable to provide an alternative resolution to that previously offered.

I do appreciate this was not the answer you were seeking, but I trust this has clarified our position on the matter.

Yours sincerely,

hasani007 · ‎07-11-2018

Shall I ask Curry whether this is their "Final Response" and then file a complaint with Financial Ombudsman?

paul1277 · ‎07-11-2018

@hasani007 wrote:
Shall I ask Curry whether this is their "Final Response" and then file a complaint with Financial Ombudsman?

Yep looks like it and this has been Curry's normal response. You now have to go down the other routes.