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Black Belt 

@mstar wrote:

Hello guys

 

Just update on my RS claim.

 

Got a email they agreed it's fine to come to a compromise of full refund or exchange.  They asked me Do you know which TV you would be interested in instead.  

 

I am completely stuck what model be reasonable to ask for I have the KS7000 55".  wife said she wouldn't say no to bigger but anyone with any ideas on alternatives from RS? 

 

ONCE again RS within 1 day replied to my email and look to resolve quickly.  I can't praise enough how good they been.  



@mstar wrote:

Hello guys

 

Just update on my RS claim.

 

Got a email they agreed it's fine to come to a compromise of full refund or exchange.  They asked me Do you know which TV you would be interested in instead.  

 

I am completely stuck what model be reasonable to ask for I have the KS7000 55".  wife said she wouldn't say no to bigger but anyone with any ideas on alternatives from RS? 

 

ONCE again RS within 1 day replied to my email and look to resolve quickly.  I can't praise enough how good they been.  


Great stuff and another big plus for Richer Sounds. Thanks for also posting on the results page, and spread the word.

Paul

Explorer

You will find it difficult to get a TV as good for picture as the KS range, Personally I went for the LG B8.. Depends how much your willing to put too, because if you want something the quality of the KS7000 from Samsung you are looking at the QLED range.

Black Belt 

@Tyler_Durden wrote:

Here's my response to their defence - https://drive.google.com/open?id=1iRQUwrgHyqt00oeWnJpck1g_KBJxIZ60

 

Let's see how they like them apples!


Sorry not got back sooner but that seems great. The only point I can see is on para 23 where they say it was a free item and you did not pay for it. In actual fact the ability was already built into the structure of the TV, you just needed the dongle to be able to connect it to your wifi, which it was the dongle is for.

They also did still advertised the dongle as a free item to be given to all owners when it became available, which is still misrepresentation.  It may be also useful shgowing links to the you tube links from Samsung advertising this feature which shows how proud Samsung were of it and were treating it as the new tech in their TV's. The links are on here,

https://eu.community.samsung.com/t5/TV-Audio-Video/KS-Owners-Refund-usefull-info/m-p/579806#M14123

 

https://www.youtube.com/watch?v=bqkZw6NY3K8&feature=youtu.be&t=3m55s

https://www.youtube.com/watch?v=KPhLa2ddWFY&feature=youtu.be

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

Paul

Explorer
This is what i am worried about. I really cannot fault the picture quality of the KS7000 i had.
All i have been told is "do i have any models in mind" I purchased my 55" for £900, i cannot see for that price point a TV as good, unless i put in x money on top.

Anybody think of any models i can throw at RS and see what they think (i hope they swap for a more expensive model than i paid i can ask i suppose -nothing to lose)

Black Belt 

@mstar wrote:
This is what i am worried about. I really cannot fault the picture quality of the KS7000 i had.
All i have been told is "do i have any models in mind" I purchased my 55" for £900, i cannot see for that price point a TV as good, unless i put in x money on top.

Anybody think of any models i can throw at RS and see what they think (i hope they swap for a more expensive model than i paid i can ask i suppose -nothing to lose)


That or take their compensation.

Explorer

@mstar wrote:
This is what i am worried about. I really cannot fault the picture quality of the KS7000 i had.
All i have been told is "do i have any models in mind" I purchased my 55" for £900, i cannot see for that price point a TV as good, unless i put in x money on top.

Anybody think of any models i can throw at RS and see what they think (i hope they swap for a more expensive model than i paid i can ask i suppose -nothing to lose)
I got JL to exchange my KS8000 for an LG B7.  in my humble opinion the B7 knock the sock off the KS8000, no light bleed, no patches on the screen plus it handles all of the different protocols.   A liitle muore expensive than your KS7000 but well worth it in my opinion as the B7 price keeps comming down.

 

Apprentice

The LGB7 is superior to the KS range, though you’d have to stump up the shortfall, no way will any retailer swap a KS for a more expensive TV. There’s also the issue of finding stock as they’re not making them anymore.

they really are worth the extra cash mind. 

Highlighted
Apprentice

 


@mstar

I am completely stuck what model be reasonable to ask for I have the KS7000 55".  wife said she wouldn't say no to bigger but anyone with any ideas on alternatives from RS? 

 

ONCE again RS within 1 day replied to my email and look to resolve quickly.  I can't praise enough how good they been.  


I swapped out my KS8000 for an LG C8.  There's a price gap for sure, but I think justified.

It is overwhelmingly good in every respect, I cannot fault it.

Explorer

Yes i am a little pissed off that i have to pay for a replacement to get smartthings TBH, seems unfair if they could replace it for like-for-like as possible i be happy (preferably not the M and N series).  It seems only the 2017/2018 Q series TVs have this feature and picture quality which can be something i be happy with.  

 

I tried looking on here but have RS always given money back credit (full refund) or replacements without paying extra i.e they swallow the hit and should then ring samsungs neck for the shortfall?

 

I guess i didnt investigate replacement, i thought they just give me a Q6/7 model, with no additional money on top.  There was a post on here around page 120, where someone mentioned RS swapped their tv but they didn't mention if they paid extra.  I am gutted as i got my TV on a sale promotion and paid £900 from its orginal price of £1299.  

Voyager

@mstar wrote:

I guess i didnt investigate replacement, i thought they just give me a Q6/7 model, with no additional money on top.  There was a post on here around page 120, where someone mentioned RS swapped their tv but they didn't mention if they paid extra.  I am gutted as i got my TV on a sale promotion and paid £900 from its orginal price of £1299.  


Talk about entitlement!


RS are acting totally reasonably and fair. They are offering a total refund on a TV that by your own account looks great and was bought at a huge discount. It's not RS's fault that a compatible TV (picture wise) is not for sale at the same discount right now. Unless you're willing to add several hundred pounds to upgrade to an OLED, I'd suggest keeping the KS as it is.

 

It's enough that RS are offering you such a quick and pain free solution, I think it's a little disingenuous to expect them to take any further hit on swapping over your TV for an even better and newer one. Think of what they'll also be covering for you in terms of collection and delivery alone (them lorries don't get driven for free).  Had you paid the full list price for your KS then you'd have a much better choice to choose from, but you didn't. You benefited from a really good TV for 2 years bought at a really good price. Sorry but you can't expect to have your cake and eat it on this one.

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