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KS Owners refund

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Black Belt 

@Noddy wrote:
I bought mine in store, R/S.
Does that make a difference, it had to be purchased there as was on interest free.
I did say I'd seen online advert in my review which was true.

It shouldn't, just email or ring them and be pleasantly pleased when they offer you a full refund. 

Paul

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Voyager

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!

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Explorer

@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


Thanks for the updates with this. Please keep them coming, I imagine there are a few of us expecting to have to take the same route 

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Black Belt 

@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


The way Curry's seem to work I don't think anyone knows what the other is doing. I like that response, will file it,  which me thinks they will be doing just that. Or you may get an offer beforehand,  but remember their first offer will be the minimum they think they can get away with. 

Please keep is informed. 

Paul

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Navigator

So I've escalated my section 75 claim with MBNA to level 2. It only takes them another month to review it.

MBNA also told me Currys £500 refund was only a good will gesture and that Currys did not and do not accept any liability or responsibility for  this whatsoever. The wait continues.

 

Anyone close to a court date with Currys?

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Black Belt 

@Mylo75 wrote:

So I've escalated my section 75 claim with MBNA to level 2. It only takes them another month to review it.

MBNA also told me Currys £500 refund was only a good will gesture and that Currys did not and do not accept any liability or responsibility for  this whatsoever. The wait continues.

 

Anyone close to a court date with Currys?


Curry's give goodwill gesture, I think not?  If they did not think they had to they would not. The last think Curry's would do is admit liability because if they did that would mean the credit card company would have to rule against them. I think you need to point out that Curry's have already admitted misrepresentation, but are blaming Samsung. 

Paul

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Explorer
Just to update,

JL collected the TV today, I had no box so I wrapped it in some bubble wrap and taped a plastic bag with remotes and the connections box in.. and the collection guys just threw a large blanket over it, and seemed fine about it being collected like that.


An interesting thing happened on Monday as well,

I received a call from a Customer Service manager at John Lewis, He started by apologising for the member of their team I spoke with last week, I stopped him and asked if he was fully aware of all the details and my account before we continued and he confirmed he was..

He then went on to say that the team member was unaware of the Samsung issue and the procedure to resolve it.. I said that was no excuse for patronising and a snippy manner, and when I offered her the consumer law she tried to inform me I was incorrect.. He then went on to say that they wouldn't normally allow me to return my TV but on this occasion he was calling to arrange that.

So I again stopped him and said what about the collection tomorrow that was already arranged? He went silent for a few moments then I had to explain this was already resolved I had been offered a full refund and collection was booked and that JL had apologised for the misrepresentation of the product and confirmed that I was correct about Consumer Law..

He quickly then went on to say he was aware and just checking… hmmmm not sure he did.

And then made his excuses and hung up.

Now an interesting thing my account now shows that 2 x Samsung KS7000 have been returned..

I will await the refund and see what happens next, but I think this shows that JL are not communicating with the general customer support over this issue and clearly legal or back office team are dealing with it on a case by case basis.
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Voyager

@paul1277 wrote:

@Tyler_Durden wrote:

I emailed SCCC again, letting them know that I had made a claim through the small claims court and giving them my claim reference.  They responded with this

 

"Thank you for your email, and for the update.

I have included the claim reference to your case file."

 

They have until the 18th to make a proper response. If they don't then I'll be sending an "Enter Judgment Bt Default" email and will be awarded the win automatically. Your move Currys!


The way Curry's seem to work I don't think anyone knows what the other is doing. I like that response, will file it,  which me thinks they will be doing just that. Or you may get an offer beforehand,  but remember their first offer will be the minimum they think they can get away with. 

Please keep is informed. 

Paul


I'm expecting some kind of action from them when the Small Claim letter lands on their doorstep. But I'm almost hoping that they do nothing so I win by default.

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Voyager

Does anyone know how the Claim will be delivered to Currys?  Is it likely to be sent in the post? 

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Voyager

@Tyler_Durden wrote:

Does anyone know how the Claim will be delivered to Currys?  Is it likely to be sent in the post? 


I presume you're referring to England? In Scotland, my Simple Procedure Claim Form was officially served by the sheriff clerk using Royal Mail Signed For 1st Class (aka recorded delivery).  You can also choose to use a solicitor or a sheriff officer to serve a claim form on your behalf, at additional cost.

 

In my case, it took about 17 days between the claim being served on the retailer and me hearing anything from their solicitors.

 

Probably best to ask the sheriff clerk, or the equivalent in England, how your claim will be served.

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