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KS Owners refund

(Topic created on: 26-08-2018 12:41 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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Tyler_Durden
Voyager
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@Hitsta wrote:

Has anyone here who purchased from curry’s, have insurance on the tv taken out from curry’s themselves coverering for “accidental damage”? 


Yes, I have the "whatever happens" cover. Why? 

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Mylo75
Pioneer
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More proof of Currys giving out false legal advice. 

 

Dear Mr *******,

Below is the address for our Legal Services Department as we are not a subscriber to any ADR providers.  Please be advised our Legal Services Team will only correspond in writing and with your legal representation.

Legal Services
1 Portal Way
North Acton
London
W3 6RS

Should you require any further information please feel free to contact us.

Yours sincerely,

Adam *****
CEO Support Team
Team Knowhow™ Customer Contact Centre
Tel: 0344 561 6372

Moily
Pathfinder
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In fairness there is no false legal advice there.  If they don't want to correspond with customers then that's their prerogative.  It doesn't stop anyone from serving an MCOL claim on them.

Tyler_Durden
Voyager
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I'm just gathering the proof I need to go with my ADR against Currys.

I have the Knowhow link from the original post and I want to add a link from the Currys website.  Here's the link from the time when I bought it.  Can anyone help?

 

https://web.archive.org/web/20160806222322/http://www.currys.co.uk:80/gbuk/tv-and-home-entertainment...

 

It states "Using an existing Samsung SmartThings Hub (sold separately), you can set your TV to turn on as you enter the room, adjust connected lights and speakers and even control other compatible smart devices."

tarbat
Voyager
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@Tyler_Durden, did Currys ever actually say that the SmartThings Extend USB adaptor would be provided? That’s what you need to find in their advertising or product description. What Currys are describing in the quote you provided is the separate SmartThings hub which you can buy for £100.

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Hitsta
Explorer
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I have a Samsung tv that I bought from curry’s about 5 years back that has the cover and no longer works. Was curious to know how the cover would work. If it’s repairable, would it just be repaired? If it’s doomed, would a full refund be issued, or a replacement tv? 

 

Thanks 

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Tyler_Durden
Voyager
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@tarbat wrote:

@Tyler_Durden, did Currys ever actually say that the SmartThings Extend USB adaptor would be provided? That’s what you need to find in their advertising or product description. What Currys are describing in the quote you provided is the separate SmartThings hub which you can buy for £100.


Not that I can see on that page, but their Knowhow page says

"Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately...........................................................................

How to get SmartThings on your TV

You need a new 2016 Samsung SUHD Smart TV, and a SmartThings Extend – a small, USB-like dongle that plugs into your TV. The Extend dongle is provided free with your new TV. "

 

 

https://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

paul1277
Black Belt 
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@tarbat wrote:

@Tyler_Durden, did Currys ever actually say that the SmartThings Extend USB adaptor would be provided? That’s what you need to find in their advertising or product description. What Currys are describing in the quote you provided is the separate SmartThings hub which you can buy for 

 

Yes they did but it was on their knowhow page. The links are in the ks refund more info page. 

Paul 

paul1277
Black Belt 
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@Hitsta wrote:

I have a Samsung tv that I bought from curry’s about 5 years back that has the cover and no longer works. Was curious to know how the cover would work. If it’s repairable, would it just be repaired? If it’s doomed, would a full refund be issued, or a replacement tv? 

 

Thanks 


Best to just ring them and ask them. 

Paul 

Tyler_Durden
Voyager
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@paul1277 wrote:

@tarbat wrote:

@Tyler_Durden, did Currys ever actually say that the SmartThings Extend USB adaptor would be provided? That’s what you need to find in their advertising or product description. What Currys are describing in the quote you provided is the separate SmartThings hub which you can buy for 

 

Yes they did but it was on their knowhow page. The links are in the ks refund more info page. 

Paul 


 

I've also found this archive from the actual Currys site which may help some.

https://web.archive.org/web/20160820002101/http://www.currys.co.uk:80/gbuk/samsung-tv-technology-188...

 

"Create the perfect entertainment experience by turning your TV into the brain of your smart home with Samsung SmartThings Extend*. Smart home connectivity from the comfort of your sofa.

“*Free Samsung SmartThings Extend USB adapter available within 2016"