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KS Owners refund

(Topic created on: 23-08-2018 02:27 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
tarbat
Voyager
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@Moily wrote: 

Out of interest, did they ask you to sign an NDA? 


No. In fact John Lewis and their solicitor have been helpful and efficient in settling this.

Moily
Pathfinder
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Yes, I'll bet they were!

 

No lawyer in their right mind would want to sit in front of a District Judge (or Scottish equivalent) and argue it was anything other than misrepresentation!

paul1277
Black Belt 
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@tarbat wrote:

@Moily wrote: 

Out of interest, did they ask you to sign an NDA? 


No. In fact John Lewis and their solicitor have been helpful and efficient in settling this.


NDA are not something companies can insist on for certain things and there are strict rules on when and when you can use them. 

Paul 

paul1277
Black Belt 
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Pleased you are happy with the settlement and could you please post your result in the ks refunds results page,  and perseverance won for you in the end. Funny how when there is serious threat of court they change tunes. Just need Curry's to do the same know. 

Paul 

Tyler_Durden
Voyager
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I've sent this.

"Dear Ms *****
I’m not asking for comments on other retailers merely pointing out that they are abiding by the law in the hope that Currys might decide to do the same thing.
I don't think it's reasonable for you to ask me to wait for an indefinite period for your final position from HQ, especially when you originally said on the telephone I would get an answer within 2 weeks.
Your current offer is not acceptable as I am legally entitled to a full refund under current UK law.
Please raise the full refund amount and let that be the end of this.

Yours sincerely "
paul1277
Black Belt 
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@Tyler_Durden wrote:
I've sent this.

"Dear Ms *****
I’m not asking for comments on other retailers merely pointing out that they are abiding by the law in the hope that Currys might decide to do the same thing.
I don't think it's reasonable for you to ask me to wait for an indefinite period for your final position from HQ, especially when you originally said on the telephone I would get an answer within 2 weeks.
Your current offer is not acceptable as I am legally entitled to a full refund under current UK law.
Please raise the full refund amount and let that be the end of this.

Yours sincerely "

 

Sounds good,  see what comes back.  You could also point them to ks owners refund results thread. 

Further thoughts on the non disclosure I don't think they can insist on you signing one if it is to cover illegal acts which this would be.  But it can be used to cover intellectual information or like me when a company makes a private arrangements when someone leaves a company.  

Paul 


Moily
Pathfinder
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There's no legal requirement to settle out of court so they can stipulate that you sign an NDA as part of their settlement offer but you do not have to accept it.  

 

Of course if you don't accept it and the settlement offer is rescinded then the claim continues to court.

0 Likes
Buckowski
Journeyman
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I finally got an outcome from JL, after sending a series of emails beginning June, strongly complaining at them for a lack of response, they've come good.

I had 2 options, 1. a full refund or 2. keep TV and £100 credit.

I obviously chose full refund, the TV is getting picked up next week.

their CS has been flawless since the decision was made.

but with the inept way they initially dealt with me, I'm buying my next TV from richer sounds, and it won't be another Samsung!

thanks to everyone who has contributed to the thread it's much appreciated.

yannis_i
Pioneer
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Could you also post the result in the Refund thread with a Case ID if it is not a problem?
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Buckowski
Journeyman
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yes will do, but I'll do it once it's all gone through, which should be end of next week...just in case.