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It seems currys are treating these tvs as faulty and so are detucting amounts from our refunds for the period of time we have been using the tvs.

 

Of course this is completely wrong as the tvs are not faulty but misrepresented, and in my opion currys are breaking the law.

Explorer
Yeah, sorry. I thought it was Adam until I checked the tracking information again.

Definitely Anthony.
Black Belt 

@Domaz1 wrote:
Yeah, sorry. I thought it was Adam until I checked the tracking information again.

Definitely Anthony.

Curry's Team know how have blocked me on twitter. Still they will be seeing everything there.  That audio was interesting and from prepared answers. It is really cherry picking at the law and to say it is not their fault Samsung pulled the dongle is also not the customer's fault. I told them that their argument is with Samsung not their loyal customer's. 

Paul 

Helping Hand

@paul1277 wrote:

Yet someone else got this reply,

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

 

Have they got 2 different legal departments?


No we are just goint around in circles. The "service" thing is a lie / deliberately conflating the smartthings dongle with the app. It's NOT a "service" which was "withdrawn": it was hardware which was not supplied.

 

Response to that lie is earlier in the thread. This has all be covered many times before. Each customer is assumed to not know about the responses given to other customers - and this includes run-arounds with claimed answered from lawyers, legal depts, etc. But we, here in this thread, don't have to repeat the same stuff every time someone new is told Lie A or Lie B

 

 

 

Helping Hand

@Tyler_Durden wrote:

Following my email yesterday I have just received this offer from Currys - 

 

"Dear Mr ******,

 

Thank you for your email dated the 7th August 2018, addressed for the attention of our Chief Executive Officer Alex Baldock.  As part of the Customer Support Team, your correspondence has been passed to me to investigate and respond.

 
A case has been created for your complaint, under the reference number CC*******, so that we may note your dissatisfaction.

 

I can confirm that we are aware of the issues raised in your email, and have liaised with our Legal Team previously regarding this.  Samsung were independently responsible for the removal of the kit, so this would be classed as a third party service. 

 

FALSE.

 

Not a service. It was hardware promised. Yes it's a shame they couldn't predict it - tough.

 

Push back on that part.

 

It's misreprensation of the functions of the TV, covered under the consumer rights act; it is not faulty, and you are entitled to cancellation of the contract - which means a full refund. The Consumer Rights Act doesn't allow any get-outs if the retailer made a mistake.

We all know that all these retailers cut and pasted the exact same marketing blurb supplied by Samsung, and that's why all this is happening. It's also why they should be more careful what they promise in future, but they are legally responsible for any and all promises made. Your contract is with the retailer not the manufacturer, no ifs or buts.

 

 

Explorer

@mrtickle.. The email you referred to earlier was the following email that was sent to me by a member of Currys Team knowhow - 

 

Dear Mr ************,

Case Reference: ********

Thanks for your email dated 1st August 2018. I'm sorry for the delay in our
response.

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

Although this may not be the outcome for which you were hoping, I trust that this
response clearly explains our position on this matter.

Thanks again for taking the time to contact Team knowhow.

 

Kind regards,

***** *******

Team knowhow.

 

Looking at some of the replies & offers that Currys have made to other forum members, i feel i am being discriminated against. I have yet to write out a response to that email.

Highlighted
Pathfinder

They're trying every excuse under the sun to try and worm out of resolving their issue. It's obvious they aren't ever going to honour their legal obligations without being forced to.

 

Best thing to do is to get their final position in writing then take it up with your card provider, F.O.S and County Court.

Explorer

@hawks

 

Have you heard anything back from JL yet?

 

They collected my TV on Monday and I was told to expect a call on Tuesday to arrange the refund, but I've not heard anything at all.

Apprentice

@Outcasst

 

JL are due to collect mine on Saturday.  So hopefully I'll hear from them next week.

Black Belt 

@hawks wrote:

@Outcasst

 

JL are due to collect mine on Saturday.  So hopefully I'll hear from them next week.


All good from jl.  Hope you are putting these results in the results thread. Thanks 

Paul 

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