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Black Belt 

@Tyler_Durden wrote:
Do you contact currys on twitter by direct message or a public tweet? If it's public how would I find it?

I go on their twitter and Facebook page public and message them.  Also trusted reviews as they also monitor posts their. Also AV Forums under the ks owners thread,  and anywhere else you can think off.  

It really does show how bad,  devious,  and outright lying retailer they are.  They promise super customer service,  until you actually need it,  and then tough. Paul 

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Explorer
Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.
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Black Belt 

@LeRoi7 wrote:
Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.

I could do with the name of the person who gave you that incorrect legal advice. The reason being is last time knowhow did that and I messaged them they asked for the name of the person who gave that advice. I would seriously think about contacting the law society and also ask their advice. 

I will be again asking them why are they giving incorrect legal advice which is very wrong. Paul 

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Pathfinder

@LeRoi7 wrote:
Hi Paul.. Thanks for the advice in your earlier posts. As you can well imagine i'm absolutely furious with this clown at Currys, i can't decide whether to reply to his email or try contact someone above him, i can't believe how arrogant he comes across as in his email. I need to try & put together a response to his reply when i have a bit more time later tonight. Any more advice would be welcome as i can't think straight at the moment.

Don't get too hett up on the responses from Currys - ultimately they will all be the same.  You just need to get their Final Position email and then use that in future action (Section 75, Trading Standards, Small Claims Court).

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Navigator

Exactly, don't bother getting into long arguments by email. It's just wasting your time. Just get the info you need to make a Section 75 or letter before action.

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Explorer

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.

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Black Belt 

@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


It does look like they are not going to give up without being forced. So looks love me the section75 and court. All the evidence is here,  and evidence of their avoidance amd miss leading information. 

I would suggest everyone read the interpretation of misrepresentation,  link kindly posted here.  It is quite clear, and also does state you have to make a claim in a reasonable amount of time. Seeing as samsung only admitted it in June this year I think we are being reasonable. Also it does say you can also go down the route of section 75 as well. 

Paul 

Pathfinder

@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


This is the address given by the CEO Support Team:

 

Legal Services

DSG Retail Ltd

1 Portal Way

North Acton

London

W3 6RS

 

They said they will only reply to 'legal representatives' (*definition required) but that is no defence against not receiving the LBA.  All you need to do is to send it and prove they received it and you've done your bit. If they choose not to acknowledge it, it's on them.

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Black Belt 

@Moily wrote:

@Domaz1 wrote:

Thought it might be worth mentioning that I sent my ‘Letter before action’ to Currys legal department with a 14 day window for response to which they failed to send anything back to me. When I asked why the knowhow customer service team simply said ‘their legal department haven’t received anything from you’ even through the tracking information shows as signed for by ‘Adam’ the day after sending it out.

 

I don’t know whether to laugh or cry with Curry’s.

 

I have since taken up the section 75 or 75A route with Creation, my finance provider. Currently awaiting their solution.


This is the address given by the CEO Support Team:

 

Legal Services

DSG Retail Ltd

1 Portal Way

North Acton

London

W3 6RS

 

They said they will only reply to 'legal representatives' (*definition required) but that is no defence against not receiving the LBA.  All you need to do is to send it and prove they received it and you've done your bit. If they choose not to acknowledge it, it's on them.


I don't think it will go down well if you have done everything correctly and the retailer ignores you. Also don't forget you are a customer with your credit card company so want to be treat fairly  by them. If they also ignore the court summons then you will be given the judgment by default. Paul 

 

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Explorer

Yeah, correct address.

 

They’re just blatantly lying about receiving it and ignoring me.

 

 

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