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Explorer
It appears they've completely ignore my detailed email that i sent them. If i get no joy with my next email then i'll take it further up the hierarchy.
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Voyager

Good luck,

 

I'm somewhat expecting them to say something along the lines of "why has it taken you almost 2 years to ask for the dongle?"

What do I say to that? "I've been busy!"?

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Explorer
The fact is everyone has been waiting for Samsung to bring out the dongle which they have not done nor will they be doing. The onus is on them not us.
Voyager

@Tyler_Durden wrote:

I'm somewhat expecting them to say something along the lines of "why has it taken you almost 2 years to ask for the dongle?"

What do I say to that? "I've been busy!"?


You could quote back a few dates illustrating that throughout 2017 Samsung were still expecting to provide the USB Extend dongle.  Some key dates that I'm using in my court case:

 

DateWHO?Statement
21/09/2017Samsung Forum ModeratorWe're sorry for the delay. The Samsung SmartThings Extend is currently in a closed beta program and we don't have any further updates at this time. We will continue to pass on your interest in this feature to the appropriate Samsung contacts.
11/12/2017Samsung on TwitterThe SmartThings Extend is still currently in a closed beta and there may be issues around using it, give us a follow or subscribe to our newsletter for updates in that regard.
21/06/2018Samsung Customer Service RepresentativeUnfortunately, for technical reasons we were not able to release the SmartThings Extend in the UK.
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Black Belt 

@LeRoi7 wrote:

I've recieved this email from Currys this evening - 

 

Dear Mr ************,

Case Reference: ********

Thanks for your email dated 1st August 2018. I'm sorry for the delay in our
response.

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

Although this may not be the outcome for which you were hoping, I trust that this
response clearly explains our position on this matter.

Thanks again for taking the time to contact Team knowhow.

 

Kind regards,

Team knowhow

 

I'm not happy with their response as they are clearly trying to pass the book onto Samsung. in fact i'm fuming as i clearly outlined in my e-mail as to why i purchased the TV -  " The Samsung 55KS8000 is not as described. At the point of purchase, I paid £1799. I was led to believe that the TV would come with a smart things extender and my purchase of the UE55KS8000 was influenced by the claims made about the capabilities of the TV on the Currys website". 


That's a new tactic.  Funny how they have already offered partial refunds so excepting misrepresentation. You must point out at the point of sale they were offering the USB dongle at a later date to enable the smart hub functions as they advertised. You must point out that their legal are getting things wrong because it is not the consumer fights act

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Black Belt 

@paul1277 wrote:

@LeRoi7 wrote:

I've recieved this email from Currys this evening - 

 

Dear Mr ************,

Case Reference: ********

Thanks for your email dated 1st August 2018. I'm sorry for the delay in our
response.

I'm sorry to learn of how you feel regarding the purchase of your Samsung TV.
We must reject your claim unfortunately due to the fact that we sold the product
as described by the manufacturer at the time. As it was Samsung who decided
to withdraw this service at a later date, your complaint in this instance is with
them. The Consumer Rights act states that the goods are sold as described, at
the point of your purchase they were.

Although this may not be the outcome for which you were hoping, I trust that this
response clearly explains our position on this matter.

Thanks again for taking the time to contact Team knowhow.

 

Kind regards,

Team knowhow

 

I'm not happy with their response as they are clearly trying to pass the book onto Samsung. in fact i'm fuming as i clearly outlined in my e-mail as to why i purchased the TV -  " The Samsung 55KS8000 is not as described. At the point of purchase, I paid £1799. I was led to believe that the TV would come with a smart things extender and my purchase of the UE55KS8000 was influenced by the claims made about the capabilities of the TV on the Currys website". 


That's a new tactic.  Funny how they have already offered partial refunds so excepting misrepresentation. You must point out at the point of sale they were offering the USB dongle at a later date to enable the smart hub functions as they advertised. You must point out that their legal department are getting things wrong because it is not the consumer rights act as previously said. It is the Oct 2015 European Consumer regs,  and in those regs the consumer can only take action against the retailer, so again by advising you to take action against the manufacturer they are  giving false and miss leading legal advice again which you never asked for. I think you need to ask for the name and position of the person at Curry's who gave that legal advice and did they have the legal authority to give such advice and if so are they licenced to give such advice?    which I also think is illegal and should be reported to the law society and tell them such and report them. It's free. It is another cynical way to try to think you have no case and do not fall for it. Paul 


 

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Black Belt 
I have checked and consumer rights act is also the 2015 European Consumer regs. I will be on twitter to Curry's asking again why they are giving Incorrect legal advice?
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Black Belt 
They are saying at the point of sale the advertised information was correct. Ask how can this be as at the point of sale they promised the supply of the dongle at a later date. This did not happen so at the point of sale their advertisement was incorrect so breached so consumer regs.
Paul
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Voyager
Do you contact currys on twitter by direct message or a public tweet? If it's public how would I find it?
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Pathfinder

@paul1277 wrote:
They are saying at the point of sale the advertised information was correct. Ask how can this be as at the point of sale they promised the supply of the dongle at a later date. This did not happen so at the point of sale their advertisement was incorrect so breached so consumer regs.
Paul

I would say it comes under 'Innocent Misrepresentation', i.e even though Currys took Samsung at their word when they sold us the product that doesn't absolve them of their obligations under the Misrepresentation Act 1967:

 

https://www.which.co.uk/consumer-rights/regulation/misrepresentation-act-1967

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