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KS Owners refund

(Topic created on: 31-07-2018 09:39 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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LeRoi7
Explorer
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Thank you Paul, much appreciated.
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Moily
Pathfinder
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@LeRoi7 wrote:

I paid £1799 in cash for my 55" KS8000 on the 18\7\2016 from Currys. Is there an up to date letter template i could use to put a claim in.? Any advice would be welcome, sorry i've only just stumbled across all of this and with me paying in cash i'm not too sure if i'm entitled to anything back from Currys.


As probably most who are reading this thread will already know or have realised - never pay cash for anything over £100 from a commercial organisation if at all possible.

 

However that shouldn't stop you from exercising your full rights in this instance, as yes you are entitled to the same refunds everyone else has been getting.

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LeRoi7
Explorer
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daleski75
 
 
Helping Hand
 
 

Not sure if it helps anyone but here is my email which I sent to currys.

 

Dear Customer Service Team,

Store location: Northampton,

Reference:

I am writing with regards to a purchase made on the 25th of July 2016. I would like to return the goods as I believe I have been mis-sold.

 

The Samsung 55KS7000 is not as described. At the point of purchase, I paid £1399. I was led to believe that the TV would come with a smart things extender (see link below from your website) which it didn’t and I only brought this on reading this would be enabled and supplied with the television.

 

Here is a link from your website as well as an extract for further proof.

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.

 

Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use..

 

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me.

 

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

 

Yours faithfully,

 

 

 

Dale *****.

 

Would this be a suitable template  for me to put a claim in against Currys.? Sorry i'm not too good at this sort of thing and this was the first one i found . 

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paul1277
Black Belt 
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Yep that should do it. Remember they will probably offer the Samsung hub. Just refuse if you want. 

Paul

LeRoi7
Explorer
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Ok, will do Paul, it's the SmartThings Extend Dongle that they were supposed to supply wasn't it.?

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paul1277
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@LeRoi7 wrote:

Ok, will do Paul, it's the SmartThings Extend Dongle that they were supposed to supply wasn't it.?


You can only make a claim if it is genuine and it was something you saw and helped you to make the decision to buy that model.  I say that because you should know what you are claiming miss spelling for. We can not tell you what the miss selling issue is but only help with process as long as the retailers advertising influenced your decision. If you are making the claim without actually knowing what you are claiming for that could be fraudulent and I can not offer more help,  as that could leave me open to problems .

Paul

LeRoi7
Explorer
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Ok, i understand , thanks Paul. 

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CJH26
Navigator
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Just to add my update.

 

Been here from the very beginning, read every page and I am happy to say I also now have a resolution reached with John Lewis.

 

After months of frustration, poor responses, “nothing we can do” they are coming to pick it up at the weekend for a full refund!

Tannoy20
Pioneer
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Good to hear! Did they also contact you out of the blue after the initial rejections or was it via chasing them?

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tarbat
Voyager
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@CJH26 wrote:

Been here from the very beginning, read every page and I am happy to say I also now have a resolution reached with John Lewis.


And yet others like me are still having to pursue John Lewis through the courts 😞  I wonder how John Lewis are deciding which cases to fight in the courts and which to refund.