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KS Owners refund

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Explorer
Thank you Paul, much appreciated.
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Pathfinder

@LeRoi7 wrote:

I paid £1799 in cash for my 55" KS8000 on the 18\7\2016 from Currys. Is there an up to date letter template i could use to put a claim in.? Any advice would be welcome, sorry i've only just stumbled across all of this and with me paying in cash i'm not too sure if i'm entitled to anything back from Currys.


As probably most who are reading this thread will already know or have realised - never pay cash for anything over £100 from a commercial organisation if at all possible.

 

However that shouldn't stop you from exercising your full rights in this instance, as yes you are entitled to the same refunds everyone else has been getting.

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Explorer
daleski75
 
 
Helping Hand
 
 

Not sure if it helps anyone but here is my email which I sent to currys.

 

Dear Customer Service Team,

Store location: Northampton,

Reference:

I am writing with regards to a purchase made on the 25th of July 2016. I would like to return the goods as I believe I have been mis-sold.

 

The Samsung 55KS7000 is not as described. At the point of purchase, I paid £1399. I was led to believe that the TV would come with a smart things extender (see link below from your website) which it didn’t and I only brought this on reading this would be enabled and supplied with the television.

 

Here is a link from your website as well as an extract for further proof.

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

How to use SmartThings on your TV Samsung’s 2016 SUHD TVs have a built-in SmartThings hub, which is normally bought separately.

 

Your new TV will come with the SmartThings Extend, a small USB-like dongle that plugs into your TV. Once you’ve done this, switch on your TV and connect to Wi-Fi. On the TV’s hub screen, you’ll see the SmartThings app alongside things like Netflix, YouTube and regular channels. Highlight the app, and then select the option you want from the boxes that appear above. It’s really that easy to use..

 

The Consumer Rights Act 2015 makes it an implied term of the contract I have with Currys that goods be as described, fit for purpose and of satisfactory quality.

 

As you are in breach of contract and I've owned the product for less than 6 years I am within my statutory rights to ask for it to be replaced or a full refund given at no further cost to me.

 

I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.

 

Yours faithfully,

 

 

 

Dale *****.

 

Would this be a suitable template  for me to put a claim in against Currys.? Sorry i'm not too good at this sort of thing and this was the first one i found . 

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Black Belt 

Yep that should do it. Remember they will probably offer the Samsung hub. Just refuse if you want. 

Paul

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Explorer

Ok, will do Paul, it's the SmartThings Extend Dongle that they were supposed to supply wasn't it.?

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Black Belt 

@LeRoi7 wrote:

Ok, will do Paul, it's the SmartThings Extend Dongle that they were supposed to supply wasn't it.?


You can only make a claim if it is genuine and it was something you saw and helped you to make the decision to buy that model.  I say that because you should know what you are claiming miss spelling for. We can not tell you what the miss selling issue is but only help with process as long as the retailers advertising influenced your decision. If you are making the claim without actually knowing what you are claiming for that could be fraudulent and I can not offer more help,  as that could leave me open to problems .

Paul

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Explorer

Ok, i understand , thanks Paul. 

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Navigator

Just to add my update.

 

Been here from the very beginning, read every page and I am happy to say I also now have a resolution reached with John Lewis.

 

After months of frustration, poor responses, “nothing we can do” they are coming to pick it up at the weekend for a full refund!

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Navigator

Good to hear! Did they also contact you out of the blue after the initial rejections or was it via chasing them?

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Voyager

@CJH26 wrote:

Been here from the very beginning, read every page and I am happy to say I also now have a resolution reached with John Lewis.


And yet others like me are still having to pursue John Lewis through the courts :(  I wonder how John Lewis are deciding which cases to fight in the courts and which to refund.

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