Currys have gone quiet. My last email to them was on the 9th July - I had no repsonse, I then escalted the case on Resolver to the 'Customer Services Manager' on the 17th July and have had no response. What an amazing customer experience...
which email address were you talking to? if you look back a few pages i posted the one i had sucess with.
Thanks for your reply. I actually don't know, it is whatever email addresses Resolver use.
I'll check back and use the email address you have suggested and provide them a copy with all correspondance.
It is nothing new and it is nothing we did not already know before. But it's nice to have it from a source OTHER than the journalist John Archer
I repeat, it's good to have the spotlight on it more, but it's NOT NEWS! There is zero new information in the article. It just re-states that Samsung dropped the ball, badly, in late 2015 when they were developing the 2016 models and they froze an old library into Tizen 2.4 for all the 2016 models.
It was not a strategic decision to screw over UK owners, nor a decision taken in 2016 or 2017. Hanlon's razor applies.
On the bright side, I now have a beautiful LG 2018 OLED which I wouldn't have had otherwise. So although I'm annoyed with Samsung I am happy with the outcome.
Brief update on my dispute with John Lewis. They have appointed a firm of solicitors in Scotland to defend the case.
I thinks that's all part of the intimidation to make you think they will fight all the way. Looks like they will take it to the court doors. See what happens when you go through those doors.
My latest response from Currys:
Please accept my apologies for the delay in our response.
We are currently investigating the matter and will be in further contact when a formal company wide decision has been made, in the mean time, can you send over the following details so we can locate your purchase;
Full address given at purchase
Full name given at purchase
Other than the above, we do not require further information and appreciate your patience.
This is great news, thanks for sharing this.
My last interaction with Currys regarding my complaint was them admitting misrepresentation and offering a little over 50% of the purchase price in currys vouchers, which they confirmed was their last and final offer to me.
I expect there'll be a lot of people waiting for the result of this "formal company wide decision"