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Apprentice

All sorted with richer sounds Ireland , couldn’t be happier with the customer service both on the phone and regular emails and they have replaced my tv and will pick up the Samsung , as you’ve seen they even took the trouble to post on here which is a first after 130 pages of posts . They have a lifetime customer in me . 

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Black Belt 

@peteeed wrote:

All sorted with richer sounds Ireland , couldn’t be happier with the customer service both on the phone and regular emails and they have replaced my tv and will pick up the Samsung , as you’ve seen they even took the trouble to post on here which is a first after 130 pages of posts . They have a lifetime customer in me . 


I have to say I am impressed with them and hold my hands up. They put to shame the likes of John Lewis and Curry's and what is even more impressive is they are an independent company in Ireland and have done what the major retailers should have done months ago.  What is so good is they actually replied here and good on them. Well done and everyone in Ireland you know where to go.

Well done

Paul

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Pathfinder

The winners in this whole facade:

 

Richer Sounds

 

The undoubted losers:

 

Samsung

Currys

John Lewis

 

Never shall I give my business ever again to the latter 3. Apalling how they treat their customers. They do not deserve to be in business at all.

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Helping Hand

Agreed. And Richer Sounds - not at all surprised, I've known they are great for years.
Equally, Curry's - not at all surprised, I've known they are the worst of the worst for years. I just hope more people now know, and tell everyone.


BUT, John Lewis' behaviour in all this has however left me absolutely gobsmacked. I thought they were one of the good retailers.

 

At a time when so many of our loved retail chains are going to the wall and we are witnessing a siesmic change in retailing in the UK from the death of the high street to the rise of the internet - the fact that such absolute crooks like Curry's inexplicably survive, against all logic and against all justice, just leaves me very sad.

 

ps. There's another winner we forgot - LG! Their beautiful TV makes me very happy. And folks, its WebOS and magic pointer (like a Nintendo Wii remote pointer) is way better than I thought it would be. Many times better than Samsung's Tizen. It makes using onscreen keyboards a cinch, and also you can click and drag your position in YouTube and Amazon Prime Video to quickly get to any part of a video (just like you can with a mouse on a PC). It's fantastic just for that, even if the picture quality wasn't fantastic as well which it ls

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Pathfinder

Good point!  I shall be replacing all my Samsung TVs with LGs. 

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Apprentice

Hi 

 

been following this for a while . and wasn't to bothered about smart things how ever I was upset that my ks8000 wasn't getting the bbc iplayer 4k update . however I called richer sounds head office and told them about the smart things and about bbc iplayer and they said they was aware of the issue and I could get the nu8000 as a replacement.  I then told them that this was not as good tv as the ks8000.  after bit of research I had a few choices either the last 55q8f in the company that they had to get from another shop or the sony xf9005  which was nice but only has 2 full speed hdmi and I have ps4 pro an xbox one x and nvidia shield.  the other was the Panasonic oled but not keen on the burn in problems with OLED and I also have the Samsung hw-k650.  so I said to exeter branch to get me the samsung  QE55Q8F  so far very impressed . the remote works every time an issue I had with the ks screen and picture looks loads better and it don't have the led bleed my ks started to have near bottom of the screen . so far so good new 6 year warranty and I now have 4k bbc iplayer . I must say richer sounds exeter have been awesome.  planet earth 2 4k is amazing on the Samsung QE55Q8F  I know it's not 2018 model but 2 years of advancement I'm very happy so far . xbox x and ps4 pro looks great. thank you 

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Black Belt 

@vitaminjayz wrote:

Hi 

 

been following this for a while . and wasn't to bothered about smart things how ever I was upset that my ks8000 wasn't getting the bbc iplayer 4k update . however I called richer sounds head office and told them about the smart things and about bbc iplayer and they said they was aware of the issue and I could get the nu8000 as a replacement.  I then told them that this was not as good tv as the ks8000.  after bit of research I had a few choices either the last 55q8f in the company that they had to get from another shop or the sony xf9005  which was nice but only has 2 full speed hdmi and I have ps4 pro an xbox one x and nvidia shield.  the other was the Panasonic oled but not keen on the burn in problems with OLED and I also have the Samsung hw-k650.  so I said to exeter branch to get me the samsung  QE55Q8F  so far very impressed . the remote works every time an issue I had with the ks screen and picture looks loads better and it don't have the led bleed my ks started to have near bottom of the screen . so far so good new 6 year warranty and I now have 4k bbc iplayer . I must say richer sounds exeter have been awesome.  planet earth 2 4k is amazing on the Samsung QE55Q8F  I know it's not 2018 model but 2 years of advancement I'm very happy so far . xbox x and ps4 pro looks great. thank you 


Great stuff,  and again richer sounds comes good. Can tell me where you heard about this forum and also please spread the word to other owners,  and thanks for sharing your success with us. 

Paul

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Apprentice

I found it by doing a google search for ks8000  and BBC I player 4k and it was in the search.  read a few pages and thought I'd pursue it . glad I did . this is the 3rd tv from richer sounds and always a pleasure.  hope other people have success as me . but really think samsung should do a recall and offer something else direct or refund .

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Explorer

Seems to have gone a bit quiet here. Has anyone made any progress with Curry's as yet? I am still in talks back and forth via email at the moment trying to negotiate a resolution with their CEO Support team. They have given me a few options but nothing I am willing to accept at this point. I have also sent a 'Letter before action' to their legal department.

 

As for Samsung, I spent around 2 hours on the phone yesterday being bounced around from pillar to post, advisor to manager and ultimately their response was "Well do you have any evidence?". It's truly distubring that a company of their stature is acting in this way to an error they have made. Any 'decent' company would put their hands up and try to put things right with their customer base. I will never in my life put another penny into Samsung's hands. It's times like this you see the true colours of a company. Ultimately this is Samsung's fault for lying and trying to manipulate the market in my opinion and now retailers are paying the price. (Though as consumers, our claim will always be with our point of sale.) I can only hope that the likes of Curry's and John Lewis eventually take legal action against Samsung.

 

We will get there eventually, one way or another because this isn't going away.

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Black Belt 

@Domaz1 wrote:

Seems to have gone a bit quiet here. Has anyone made any progress with Curry's as yet? I am still in talks back and forth via email at the moment trying to negotiate a resolution with their CEO Support team. They have given me a few options but nothing I am willing to accept at this point. I have also sent a 'Letter before action' to their legal department.

 

As for Samsung, I spent around 2 hours on the phone yesterday being bounced around from pillar to post, advisor to manager and ultimately their response was "Well do you have any evidence?". It's truly distubring that a company of their stature is acting in this way to an error they have made. Any 'decent' company would put their hands up and try to put things right with their customer base. I will never in my life put another penny into Samsung's hands. It's times like this you see the true colours of a company. Ultimately this is Samsung's fault for lying and trying to manipulate the market in my opinion and now retailers are paying the price. (Though as consumers, our claim will always be with our point of sale.) I can only hope that the likes of Curry's and John Lewis eventually take legal action against Samsung.

 

We will get there eventually, one way or another because this isn't going away.


Had another good result from richer sounds but nothing yet for curry's or jl. I found dealing with Samsung their customer support were not much help but when I contacted their uk CEO then this  seemed to move. 

Paul

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