Re: KS Owners refund - Page 129

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

mrtickle · ‎12-07-2018

@Sheraton6 wrote:
I think my favourite line from that is “I can confirm JL are not in breach of contract” and then he makes no attempt to validate that statement and instead details the exact ways they are in breach of contract.
He comfirms the dongle was on their advert.
He confirms the alternative from Samsung doesn’t offer the same functionality.
An attempt to mush you to deal with Samsung and get a ‘free’ hub has given you loads of ammunition to use.

To that I'd really love to push back with 1-line reply: "Equally, I can confirm that you are indeed in breach of contract"

I work near someone who misuses "Equally" like that. It slips past most people unnoticed, but he gets away with elevating his opposing opinion to equal status/validity with the thing he's arguing against.

Just state whatever you like, and put "Equally" at the start.

"It will never snow in August in Spain"

"Equally, I think it will snow in August in Spain".

See?

Buckowski · ‎12-07-2018

I've finally got a reply from John Lewis they are sorry for the delay in my case but the hold up is at Samsung's end. It seems JL have forwarded my letter to Samsung, and are waiting Their response.

Going by some of the posts on here, no doubt I'll be getting offered the £99 hub lol.

paul1277 · ‎12-07-2018

@Buckowski wrote:
I've finally got a reply from John Lewis they are sorry for the delay in my case but the hold up is at Samsung's end. It seems JL have forwarded my letter to Samsung, and are waiting Their response.
Going by some of the posts on here, no doubt I'll be getting offered the £99 hub lol.

They are just wasting time. They know they are responsible as the retailers, not Samsung. They know the advert they had and which they advertised the dongle. Interesting that they have not come back accepting they advertised the dongle but cannot be held responsible for Samsung withdrawing it, and offering you the Hub as a fair resolution. Maybe a change of tactics from them or they have no other excuses.

Paul

PeteDansk · ‎12-07-2018

I used a template provided on this forum and sent to Currys today and have very quickly had a offer of £457 voucher with return of the TV also. I don't think the offer is of great value giving the price of top end TVs at the moment I could get around the same price selling on the used market. I paid £800 for the KS7000 in November 2016 in today's market I'd need to add another £800 on top of the £457 voucher for a similar TV. What's people's thoughts on this?

paul1277 · ‎12-07-2018

@PeteDansk wrote:
I used a template provided on this forum and sent to Currys today and have very quickly had a offer of £457 voucher with return of the TV also. I don't think the offer is of great value giving the price of top end TVs at the moment I could get around the same price selling on the used market. I paid £800 for the KS7000 in November 2016 in today's market I'd need to add another £800 on top of the £457 voucher for a similar TV. What's people's thoughts on this?

Interesting they have made you an offer so excepting misrepresentation. It is a shift in their previous stance of saying no.

We had a poster some time back who was offered roughly the same but kept his TV after further discussions.

Point out that under the Oct 2015 European Consumer Regs you are entitled to a full refund for misrepresentation. It is only if the TV is returned due to a fault where they can make a deduction. They seemed have got mixed up with the two (or more likely just trying it on).

It's a start though,

Paul

darrant1234 · ‎12-07-2018

I had an offer of £1650 to return my TV. I turned this down and the lady said she would look to see what suitable replacements they have. They offered a tv at a value of 2.5k which they send codes to redeem the cost. I then added to a picked up the sony OLED. I was at the point of them saying £1650 refund or this TV they as they final offer. Next stop was legal action.

paul1277 · ‎12-07-2018

@darrant1234 wrote:
I had an offer of £1650 to return my TV. I turned this down and the lady said she would look to see what suitable replacements they have. They offered a tv at a value of 2.5k which they send codes to redeem the cost. I then added to a picked up the sony OLED. I was at the point of them saying £1650 refund or this TV they as they final offer. Next stop was legal action.

Yep looks like they may be moving. I have been giving their Twitter some hassle, then they asked me to do a customer survey! Bet you can guess what I said.

Paul

Mylo75 · ‎12-07-2018

After another long phone call with currys today the best I can get out of them is a £150 voucher, even when I told them I'll have to go to small claims court.

They said this is their final offer. Good job I've already sent in my section 75 claim to my credit card.

P.S. Also the manger in my local currys store agrees with the misrepresentation and was surprised that currys upper management did not offer to replace my TV.

Also another response direct from samsung smartthings

Thanks for your email.

I do apologise for any confusion. The SmartThings (IOT) feature on the 2018 range of Samsung TVs allows you to monitor all your connected devices, providing they are already setup via the SmartThings app on a mobile device. There is no in-built Hub in the Samsung TVs, and subsequently. all devices will have to be added via a mobile phone first.

Just as a heads up, you can connect Samsung products such as TVs, Speakers, Washers and many more to the SmartThings app without the SmartThings Hub. You will then have control of these devices on your mobile phone. However, as mentioned, the SmartThings v2 Hub will allow you to include your supported devices in automations/routines as well.

Boofg100 · ‎12-07-2018

I tried one more time in the last 24 hours to send email to cs solution know how team. They just cut and pasted the previous reponses and even put in a link for me to go to a ADR ombudsman-services.org i blasted them and stated that Currys to not prescribe to them! The person who responded was a CEO of the CS team. LOL!

Got a same response in the email as well they are unable to offer me any more then a partial refund. With the other case I opened they tried to offer me a smarth hub! Then they realised after me giving then the facts they found my original case then stated they can only offer me a parital refund. I stated in my final email that i will be proceeding to go to small claims court. So far this is what i have done

- submited case to team knowhow

- messages via twitter

- got a partial refund offer in email form

- gone back again and stated all my facts with links

- reported to CAB

- opened new case offered a smart hub

- messaged fb to say to look at case again

- final email to cs solution team

paul1277 · ‎12-07-2018

@Boofg100 wrote:
I tried one more time in the last 24 hours to send email to cs solution know how team. They just cut and pasted the previous reponses and even put in a link for me to go to a ADR ombudsman-services.org i blasted them and stated that Currys to not prescribe to them! The person who responded was a CEO of the CS team. LOL!
Got a same response in the email as well they are unable to offer me any more then a partial refund. With the other case I opened they tried to offer me a smarth hub! Then they realised after me giving then the facts they found my original case then stated they can only offer me a parital refund. I stated in my final email that i will be proceeding to go to small claims court. So far this is what i have done
- submited case to team knowhow
- messages via twitter
- got a partial refund offer in email form
- gone back again and stated all my facts with links
- reported to CAB
- opened new case offered a smart hub
- messaged fb to say to look at case again
- final email to cs solution team

You can check with cab but by offering you a partial refund they are admitting they are in the wrong, which is the battle won. Again check with cab but all you have to show at the small claims court is misrepresentation, and they have admitted to that. It does look like they are going to take this to the wire.

Paul