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Explorer

@mrtickle wrote:

No, sorry :(

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....

Explorer

Thanks for the information. JL basically lied to me as when I reported the fault and the engineer confirmed the screen needed replacing, I asked for either a replacement TV or refund. JL refused, saying they have to try and repair it first.

 

30 days later still no sign of the repair, so I'll be on the phone to them demanding a refund or replacement.

Helping Hand

 


@paulyoung666 wrote:


 

I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....


Yes. Richer are very very good on the "customer service / goodwill" side of things. But you didn't have the legal right

 

Nothing to do with TVs: Always buy kit from Richer and use their "super care" system. It's like an extended warrantee with a difference: if you don't use it, at the end of X years, you can get the money back you paid for it!

 

Helping Hand

 


@wayneunique wrote:

Thanks for the information. JL basically lied to me as when I reported the fault and the engineer confirmed the screen needed replacing, I asked for either a replacement TV or refund. JL refused, saying they have to try and repair it first.

 

30 days later still no sign of the repair, so I'll be on the phone to them demanding a refund or replacement.


Yep. This happens a lot :(

All you can do (if accepting a repair) would be to insist on a legal declaration from them that if you, not them, are not happy with the result of the repair then they promise they will allow you a refund/replacement. They will not agree to this, because they will fight tooth and nail to avoid giving you a refund/replacement.

 

in this situation, I would act as if they "repair" was a tangent, and go back to the start. Repair didn't happen. Now you're even more upset that they've strung you along and you no longer agree to repair. Refund or replacement please.

 

 

Apprentice

Hi All


Sorry could not find how to just post to this group so hit reply.

 

I bought a KS7000 60 inch from Crampton and Moore in June Last year.

 

From day one i have been dissapointed by the light bleed which shows on the black film borders and in dark scenes when viewing in evening.  It is localised in one corned and a small part at the top of the screen.  Not dreadful but not what i expect from an expensive new tv.


More recently I have been bitterly annoyed by the lack of bbc UHD support on Iplayer.  I bought this tv after extensive research and the promise of HLG compliance.  What an utter con.

 

I now fear I will be let down further when SKY HDR comes later this year.

 

It came with a 5 year warranty.

 

What would people recommend I should do to get a refund or replacement?

 

I can only find archive pages from Crampton on 49inch, 50 inch and 65 inch which relate to the IOT issue not the 60 inch model.

 

55 inch:

https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...

 

 

All help greatly appreciated.

 

thanks

 

 

 

 

 

Highlighted
Black Belt 
Just go to the beginning of this thread everything starts there.
Paul
Black Belt 

@paulyoung666 wrote:

@mrtickle wrote:

No, sorry :(

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....



@paulyoung666 wrote:

@mrtickle wrote:

No, sorry :(

The following applies to any item. As soon as you ever accept a repair, you're stuck for the life of that TV / warranty of having THAT TV repaired.
You have forever waived your right to a refund or replacement if you ever accept the first repair. Often retailers will trick you by asking you to "try a repair first".

The best option is always
1. get a refund.
2. Use the money to buy a new one. This starts a brand new contract. The Contract and Warranty clock resets to day 0.

the second best option is:
1. Accept a replacement. The clock does not reset . You might have 1 day or 364 days left on your warranty.

The worst option is:
1. Accept a repair.

EDIT to add: you can of course always ASK. And plead your case, given the circumstances. It is worth a try. But if they agree, it would be a goodwill / customer service guesture on their part - you don't have the "right" any more.

 


I had a new screen fitted to my ks7000 before all the smart things HDR hlg came out , richer sounds had no issue at all with exchanging mine for a Q7F .....


I thought after the first 4 weeks the retailer could attempt a repair twice. If not rectified then you can ask for a refund or replacement. It's also different after 6 months. Within the first 4 weeks when bought  online you can ask for a replacement or refund in faulty. 

Paul

Explorer
Thanks for the information.
I contacted the repair company who said they are still waiting for the parts.

I'll be phoning JL as this has gone on too long now so I'll be asking for a replacement like for like.
Helping Hand

@wayneunique wrote:
Thanks for the information.
I contacted the repair company who said they are still waiting for the parts.

I'll be phoning JL as this has gone on too long now so I'll be asking for a replacement like for like.

ok, but very important: Remember the ranges that were available:

Quantum Dot technology: 2016=KS, 2017 and 2018 = QLED

 

No Quantum Dots, and worse technology: 2016=KU, 2017=MU, 2018=MU. etc. Do not accept anything less than a QLED.

 

Good luck.

 

EDIT: Forgot my own news! Decision back from Richer Sounds today, full refund. Big thanks to the community here

 

Explorer

Well I've waited a day and a half for the currys manager to get back to me and nothing. Sent another message and had the same non sense sent back to be about the smart things hub.  Filled in the citizens advice form which was linked to earlier.  Is there any one else i can contact at currys to complain? i beleive the CEO had an email address posted some where but can't find it? 

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