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KS Owners refund

(Topic created on: 03-07-2018 02:04 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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Sheraton6
Explorer
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@tarbat wrote:

@Sheraton6 wrote:

I had the reply yesterday and it was rejected. I sent them the exact same info I sent to my retailer but they said I didn’t have a case. 


Did they give a reason for rejecting your case? This might help others pre-empt similar rejection.


The reason given was that I couldn't conclusively prove that the features in question (I mentioned HLG, HDR10+ & the SmartThings USB Extender) were shown to me by the company I purchased from as the articles I sent in with my case were from either Samsung or third parties (the WhatHifi & Trusted Reviews links from the beginning of this thread). Their stance was my contract was with the retailer and none of my supporting documentation pointed the finger at them miss-selling the TV. I couldn't find anything online (even via Internet Archive) from the retailer stating they advertised these features, although they did play a major role in my decision to purchase this model. The main thing I would take from my example is if you are making a Section 75 claim, please make sure you include print outs of the advert from the specific retailer showing the features you are missing. To be honest, I can understand my card suppliers point of view & I consider myself fortunate that the retailer was so quick to offer a solution.

Mylo75
Pioneer
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Had a very interesting call with my credit card provider about claiming against currys under the section 75 clause.

 

After explaining the problems I was told it would be very unlikely that it would rule in my favour. Sounded just like currys trying to wash their hands of everything. 

 

I guess I'll fill the letter in and send it back to them and see what happens. Not feeling confident though.

paul1277
Black Belt 
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@Mylo75 wrote:

Had a very interesting call with my credit card provider about claiming against currys under the section 75 clause.

 

After explaining the problems I was told it would be very unlikely that it would rule in my favour. Sounded just like currys trying to wash their hands of everything. 

 

I guess I'll fill the letter in and send it back to them and see what happens. Not feeling confident though.


Again it may be that they don't understand the issues and it has to be made very clear. The ADR result posted here is a good think to use as it is from an independent expert and clearly explains why it is misrepresentation. Also if the credit card company reject your claim there's the appeal which is also free and goes to an independent body. 

Paul

Mylo75
Pioneer
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Who do I need to get permission from to use that adr result document posted here.

Thanks again Paul
paul1277
Black Belt 
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Anything posted here has been posted for the use of everyone. Therefore feel free to use it,  just say thank you to the poster. If posters do not want anything used then please do not post. You will see lots of templates people have posted for anyone to use if they help. 

There is another forum ks refund info that also has info. 

Paul

Tell
Explorer
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Paul, anything posted here that is not properly wrapped up with a supporting affidavit from the recipient would be worthless in court, the other side would just say "we don't know who posted that and why they posted".

Which is why I said in one of my earlier postings that the individuals who undertook and won the ADR and/or received E-Mails from companies admitting to the issue should contact you, do a proper affidavit and the turn that into a PDF for you.

Courts are VERY an*l about how evidence must be presented.
darrant1234
Pioneer
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I've contacted currys who surprise surprise took ages to respond so i sent them a messages via twiter and have been talking to a representative there.  Apparently they contacted samsung and have offered a smart things hub.  I have said this won't offer the same functionality as was advertised (samsung ks9000).

 

I have asked for my complaint to be escualted higher and i'm currently waiting for a reply.  Whats my next step? where can i can CAB advice?  I paid for the TV with a deposit and then the buy now pay later option (fully paid in July 17, tv purchased july 16)  is it worth going section 75?

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Boofg100
Explorer
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Curry will not do anything they will constantly fob you off. Contact citizens advise then if you want to take further it has to go route of court action

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darrant1234
Pioneer
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They have just replied and said they will escualte to a manager.  Still wont hold my breath.  whats the link for the CAB to send them details? can't seem to find it.

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Boofg100
Explorer
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You can fill a online for out for CAB. They will get back to you in a few days

 

https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

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