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What Adr are people using for currys, as I've tried using www.retailadr.org.uk  but it won't let me start a claim as it says currys do not respond to it. After 2 weeks work this is where I'm at now, see below

 

Hi Mr Sharkey,

Further to our telephone conversation.

I emailed our head office stating that you were requesting an exchange on your Samsung TV purchased on 24/11/2016 as it was meant to be supplied with the SmartThings Extend,unfortunately Samsung never made it couldn't be supplied. Therefore your TV was not as described.

Head office have answered back that after careful consideration they would offer a contribution of £150.00 in the form of a voucher.

A case has been created, CC3723129

Our Customer Service contact details are

customer.services@currys.co.uk

Currys PC World
PO Box 1687
Sheffield
S2 5YA

0344 561 0000

Kind regards,

Dawn

First Poster
Hi Paulyoung666, Yes OLED still do have screen burn if left with a static image, the only technology that's coming that will beat OLED is the micro LED Samsung have shown at tradeshows but is likely to be several years before commercially viable or even at an affordable price, you just have to weigh the cost/screen burn to the positives of OLED over the QLED or Standard LED. you can mitigate the burn in but that is something you will have to decide.
Explorer

@paul1277 wrote:

@X3723 wrote:

Hi, I have been reading up on this forum as I could not find much information elsewhere and samsung support goes without saying. My question is to those who have contacted John Lewis, does it matter if i don't have the box for the TV in the refund or exchange if it is offered. Got it so long ago I think the box and packaging got recycled.


No,  just tell them.  

Paul


They took mine away yesterday without a box.  The delivery people have blankets & bubble wrap.  

Black Belt 

@Mylo75 wrote:

What Adr are people using for currys, as I've tried using www.retailadr.org.uk  but it won't let me start a claim as it says currys do not respond to it. After 2 weeks work this is where I'm at now, see below

 

Hi Mr Sharkey,

Further to our telephone conversation.

I emailed our head office stating that you were requesting an exchange on your Samsung TV purchased on 24/11/2016 as it was meant to be supplied with the SmartThings Extend,unfortunately Samsung never made it couldn't be supplied. Therefore your TV was not as described.

Head office have answered back that after careful consideration they would offer a contribution of £150.00 in the form of a voucher.

A case has been created, CC3723129

Our Customer Service contact details are

customer.services@currys.co.uk

Currys PC World
PO Box 1687
Sheffield
S2 5YA

0344 561 0000

Kind regards,

Dawn


Take the positives  here, by offering compensation even though small amount it is still an admission of doing something wrong and they even are admitting to misrepresentation. If that was presented to court they have admitted court. By saying that I think they have made a mistake. 

I suggest replying and thanking them for admitting misrepresentation but kindly refuse the derogatory compensation offer but ask them comply with the law European  2015 consumer regs and give a full refund for misrepresentation.  

This is very good as they are admitting they have done wrong and are not trying to blame anyone else and also are admitting they advertised the small things dongle. 

Brilliant

Paul

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Explorer

If anyone has been successful with john lewis, can i ask that you share the love and send your case reference number from jl to @tarbat to help him with his claim so that he can get a tv that actually does as promised so that it suits the needs of his family.

 

Thanks.

Voyager

So, I phoned John Lewis on the 01144 524 057 number, and they're refusing to deal with me because it's been escalated to the DIrector's office.  I'm beginning to wish I'd never allowed John Lewis to escalate it to the Director's office, they've already told me there's nothing further they can do.  All they'll offer is a SmartThings hub.

 

Advisor at CAB has warned me that taking it to court will cost over £100 and if I lose I might have to pay JL's costs :(

Voyager

@Mylo75 wrote:

What Adr are people using for currys, as I've tried using www.retailadr.org.uk  but it won't let me start a claim as it says currys do not respond to it.


If Curry's are like John Lewis, they'll refuse to participate in the ADR process.  Unfortunately it's not mandatory, so I guess certain retailers would prefer to force their customers down the small claims court route instead.

 

You could try the EU ODR at http://ec.europa.eu/consumers/odr/main/?event=main.home.show but again, the retailer doesn't have to participate.

 

For example, my case is now 2 days into the 30 day timescale that John Lewis have to respond.

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Voyager

@Jep_uk wrote:

@If anyone has been successful with john lewis, can i ask that you share the love and send your case reference number from jl to @tarbat to help him with his claim so that he can get a tv that actually does as promised so that it suits the needs of his family.


Thanks for this. Unfortunately John Lewis (Director Relations) just say "Whilst I understand your frustration, I am unable to discuss another customers order or complaint with you."  I've gone as far as I can with John Lewis, they've issued me a "Deadlock Letter", so the only option left to me is going to court :(

 

Samsung are still insisting that the SmartThings Extend USB adaptor and the SmartThings functionality on the TV are covered by the following clause:

 

"Apps shown may not be available on all Samsung Smart TV products. The Samsung Smart TV platform is used by content providers to make apps available. Content providers may remove apps from the Smart TV platform or stop supporting them at any time. When new Samsung Smart TV products are launched, there may be a delay before the apps shown become available on those products."

 

I've already use the "Samsung are the manufacturer, not a content provider" argument, but any other ideas?  I've also suggested that the Nvidia Shield with the SmartThings link USB dongle would provide the same functionality that was originally promised on the KS8000, so I'll see where that goes.  I just want SmartThings functionality on my TV as was promised.

Pathfinder

@tarbat wrote:

@Jep_uk wrote:

@If anyone has been successful with john lewis, can i ask that you share the love and send your case reference number from jl to @tarbat to help him with his claim so that he can get a tv that actually does as promised so that it suits the needs of his family.


Thanks for this. Unfortunately John Lewis (Director Relations) just say "Whilst I understand your frustration, I am unable to discuss another customers order or complaint with you."  I've gone as far as I can with John Lewis, they've issued me a "Deadlock Letter", so the only option left to me is going to court :(

 

Samsung are still insisting that the SmartThings Extend USB adaptor and the SmartThings functionality on the TV are covered by the following clause:

 

"Apps shown may not be available on all Samsung Smart TV products. The Samsung Smart TV platform is used by content providers to make apps available. Content providers may remove apps from the Smart TV platform or stop supporting them at any time. When new Samsung Smart TV products are launched, there may be a delay before the apps shown become available on those products."

 

I've already use the "Samsung are the manufacturer, not a content provider" argument, but any other ideas?  I've also suggested that the Nvidia Shield with the SmartThings link USB dongle would provide the same functionality that was originally promised on the KS8000, so I'll see where that goes.  I just want SmartThings functionality on my TV as was promised.


There's a difference between a content provider deciding not to supply an app for KS owners to use versus Samsung not delivering the hardware required and thus preventing anyone from supplying an app.

 

Something Samsung (and their legal team) will be fully aware of but are trying to BS their way out of their costly mistake.

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John Lewis are a complete joke

Same here @

 

General customer service cant help, They wont speak about other customers cases. Refuse to communicate any further and cant overturn their final decision because its with the head of customer relations.

I have told them to call me back to discuss it more but its not going to go anywhere.

 
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