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Helping Hand

@Mylo75 wrote:

 

 

I think currys might win the award for worst ever customer service, or maybe Samsung might just beat them to it!

 

Note to self avoid Samsung products and avoid purchasing anything from currys.


Samsung doesn't beat Curry's for the worst CS. Curry's wins by a cuntry mile! It's been obvious for over 20 years starting with hard pressure selling of unnecessary extended warranties. Such a clear robust law, yet they still flout it.

I've been shouting it from the rooftops more than half my life now, and I'm baffled and frustrated that people still shop there, and they still act all surprised when things go wrong and Curry's deny the law.

 

Please, please, don't stop with just a note to your self. TELL EVERYONE YOU KNOW what Curry's are like, SPREAD THE WORD FAR AND WIDE. Persuade people not to shop there.

 

It's a crime that they are still in business, when good companies have gone to the wall since the financial crisis. There really is no justice.

 

Explorer
If ppl dealing with currys want quick response regarding geting back to emails what i did was to use twitter and send a message to @TeamKnowhowUK stating someone to get bck to me regarding my case number (you get this when you send in your email to them) It is a farse that seeing seen ppl on this forum waiting 20 days hearing back for a reply. If you are not happy with the response then use the online form on citizens advise to log your complaint.
Apprentice

This is my latest response from Reliant Direct... Not feeling very hopeful at the moment as neither Reliant Direct or Samsung are taking responsibility, despite agreeing with my complaints raised. Any thoughts on how i should proceed when the inevitable from response from Samsung is received?

 

Sorry for the delay in getting back to you, your details have been passed over to me to see what can be done in conjunction with Samsung.

 

 I can appreciate your disappointment that the features you say Samsung have advertised are not going to be applicable to the UE49KS9000, with this in mind I have sent an email to Samsung to see if they could provide help in the way of a returning to manufacturer reference,  this  would enable us to either provide a replacement or refund for you.

 

If you have any questions in the meantime please do not hesitate to contact me.

Explorer

Nip that in the bud strait away,  “the features you say Samsung advertised“ no they advertised them as part of the specification of the TV. 

 

They are trying to move the blame.

Helping Hand

@Ramos049 wrote:

Another update with my complaint with Richer Sounds. They are refusing to collect my TV or cover the costs for returning it. I have got a feeling that it is getting a bit personal with me as other people have had their TVs collected. Have contacted Retail ADR and informed them that I will refuse the recommendation if Richer Sounds do not cover the costs for returning the item and take the complaint to the adjudicator to have it added in.


 

Wow, this was only two weeks ago (page 68) and now we're on page 98. This thread has gone exponential!

@Ramos049 did you get any joy with this delivery charge problem? We all owe you one for having the determination and patience to go through the ADR process, and sharing your result with us. I'd like to know that you too have had a good final result.

 

 

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Navigator

@mrtickle wrote:

@Ramos049 wrote:

Another update with my complaint with Richer Sounds. They are refusing to collect my TV or cover the costs for returning it. I have got a feeling that it is getting a bit personal with me as other people have had their TVs collected. Have contacted Retail ADR and informed them that I will refuse the recommendation if Richer Sounds do not cover the costs for returning the item and take the complaint to the adjudicator to have it added in.


 

Wow, this was only two weeks ago (page 68) and now we're on page 98. This thread has gone exponential!

@Ramos049 did you get any joy with this delivery charge problem? We all owe you one for having the determination and patience to go through the ADR process, and sharing your result with us. I'd like to know that you too have had a good final result.

 

 


I think I am the only one on here who has had problems with Richer Sounds, which is probably understandable seeing as they now have to offer full refunds to everyone who complains. They have agreed to collect the TV but they are still messing me about. Was suppose to be collected on Monday but I got a message from the couriers on Friday that it was going to be Tuesday. Told Richer Sounds straight away and they said they would sort it out. Wasn't until Monday morning that they said they were trying to get another courier to collect it. No surprise that they couldn't get one and now they are collecting it on Saturday even though they originally said they couldn't do Saturdays. Unlike most people here I won't be buying from them again, don't think I will be getting impartial customer service from them again after this.

Helping Hand

@Ramos049 wrote:

@mrtickle wrote:

@Ramos049 did you get any joy with this delivery charge problem? We all owe you one for having the determination and patience to go through the ADR process, and sharing your result with us. I'd like to know that you too have had a good final result.

 

 


I think I am the only one on here who has had problems with Richer Sounds, which is probably understandable seeing as they now have to offer full refunds to everyone who complains. They have agreed to collect the TV but they are still messing me about. Was suppose to be collected on Monday but I got a message from the couriers on Friday that it was going to be Tuesday. Told Richer Sounds straight away and they said they would sort it out. Wasn't until Monday morning that they said they were trying to get another courier to collect it. No surprise that they couldn't get one and now they are collecting it on Saturday even though they originally said they couldn't do Saturdays. Unlike most people here I won't be buying from them again, don't think I will be getting impartial customer service from them again after this.


Sorry to hear that, fingers crossed for for this weekend. Perhaps in the future you'd get better service from a different branch, who knows.

 

Apprentice

John Lewis customer services have agreed a full refund

This was done over the phone

I was very blunt and basic. "Product not described, I want full refund", when fobbed off with the "we will contact Samsung line", I said that's not my problem, refund pls. 

Dun.

Black Belt 

@Complexcomplex wrote:

John Lewis customer services have agreed a full refund

This was done over the phone

I was very blunt and basic. "Product not described, I want full refund", when fobbed off with the "we will contact Samsung line", I said that's not my problem, refund pls. 

Dun.


Looks like they have seen the light,  well done.  Spread the word please. 

Just need curry's to do the same! 

Paul

Navigator

@Complexcomplex wrote:

John Lewis customer services have agreed a full refund

This was done over the phone

I was very blunt and basic. "Product not described, I want full refund", when fobbed off with the "we will contact Samsung line", I said that's not my problem, refund pls. 

Dun.


Good news well done!

Out of interest was your tv bought online or in store?

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