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Could you pm me too. I phoned last week and was told smart hub or nothing 

 

Hotshot

@ewanstancarr wrote:

Could you pm me too. I phoned last week and was told smart hub or nothing 

 


I think it would be useful for everyone still having issues to resubmit using the email  kindly posted here today. It says everything needed and has resulted in a positive outcome. 

Explorer

@paul1277 Thank you for suggesting that Samsung CEO email. I owe you a pint.

 

After 10 months of banging my head against a brick wall trying to deal with PRC Direct, communicating with Citizen's Advice and looking at the stress of potetinallly going to small claims court. Your CEO suggestion has payed off and I feel I have got a good result.

 

I know this thread is mostly related around the lack of Smart Things on the KS, which I am sure helped my case, but I also assume that the number of home visits, repairs and constant communication back and to is what's prompted Samsung to pull through in the end.

 

I've also had some good input,  in particular off @BAMozzy on Avforums, as well as several others here and their. I finally feel relieved and hope the new model will be fault-free. Thanks to everyone for your input, and in particular those who kept this thread thriving - it has proven to be a great resource.

 

While there was some resistance from Samsung, I couldn't honestly say they were trying to mislead me with lesser offers of TVs, it could just be the person I was emailing was not aware of the spec differences. Regardless, in this instance Samsung was understanding, helpful and considerate of my concerns, which is far more than I can say for PRC Direct. They just flat out ignored my letter that was suggested by CAB, as well as constantly being dismissive off all quotes and links regarding the consumer rights act.

 

Samsung originally offered the NU8500, then the Q6F and then the 2017 Q7C. In the end after showing the comparison on rtings between the KS7500 (US KS8500) and the Q7FN to show that these were a closer match, Samsung have agreed to exchange for the Q7FN.

 

I could not find any reviews or specs on the UK edge-lit Q8CN, but I believe given the curve and it presumably being similarly specced to the Q7FN, that this may have been a better match. However, after all the issues and the KS7500 being my first curved screen, I was concerned that they may just be more prone to defects, and so felt the safer option was to settle for the flat rather than continue pushing my luck.

Apprentice

Can someone send me the link to the original JL web page.

 

Thanks

Apprentice

I find it strange that JL can give different responces to each case as they see fit.

 

It should be the same reply across the board but unfortunatly seems dependant on who you speak to as to the responce you get back.

Voyager

@Waynimus wrote:

@paul1277 Thank you for suggesting that Samsung CEO email. I owe you a pint.


Is that the same email as the UK President email address, or something different?  Can you share the email address please.

 

I’m getting nowhere with the Samsung U.K. President, the latest being that according to their Product Specialist “.....the Smart Things Extend USB Adaptor and the current Smart Things Hub we are offering customers are in effect the same piece of hardware to enable the devices that cannot be controlled wirelessly.”

 

They’re also using the excuse that “Samsung informs our customers that Apps can be added/removed/amended at any time”, so the Smart Things App not being provided on KS TVs is covered by that clause.

 

If I get nowhere with Samsung then I’ve already started preparing the paperwork needed for going to court with John Lewis.

Hotshot

@Superted854 wrote:

I find it strange that JL can give different responces to each case as they see fit.

 

It should be the same reply across the board but unfortunatly seems dependant on who you speak to as to the responce you get back.


It does seem that jl arenow seeing the light.  Try resubmitting using the email template posted here today that jl have responded to In a positive way. 

Voyager

@Superted854 wrote:

I find it strange that JL can give different responces to each case as they see fit.

 


I suspect the difference is between what management in-store might agree to, typically worded as a "goodwill gesture", vs. what their head-office customer service department are saying.

Explorer

I have resubmitted to JL the details in the previous email and hopefully have more success.

 

Thanks

Voyager

@tarbat wrote:
I’m getting nowhere with the Samsung U.K. President.

Can anyone suggest anything I could have added to this email response back to the Samsung UK President:

 

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