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KS Owners refund

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Navigator

Oh, and this was despite John Lewis admitting it doesnt do as advertised

 

 

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Explorer

ADR still has its merits though should you progress to court can't see a judge looking favourably at JL as it's very good evidence and when it comes to expenses when you have a ADR in your favour

 

They are most likely try to call your bluff and see if you give in.

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Navigator

Yes, I'm taking it to ADR now. I've submitted via the link from their website

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Voyager

@Tannoy20, did they offer escalation to the Managing Director?  That’s where I’m at with JL at the moment. Hopefully my moderated post will eventually appear to show the steps I’ve been through.

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Navigator

They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

 

Hopefully your post shows up soon :-)

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Voyager

@Tannoy20 wrote:

They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

 

Hopefully your post shows up soon :-)


It's just been un-moderated - thanks to @TracyR for unblocking it.

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Black Belt 

@Tannoy20 wrote:

They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

 

Hopefully your post shows up soon :-)


I thought we had someone here who got a result with jl. Looks like they are calling your bluff.  Thing is they are not even denying misrepresentation but are holding their hands up to it. The law is quite clear and yes they can offer an alternative resolution I. e.  the hub but that does not make the tv the center of you smart iot as promised. I wanted the ability to use the tv with smart suvaliance cameras so I could use the tv to monitor anyone approaching the house. Can't do that with the hub. 

Again we know we have a very strong legal case,  and it so clear the rules on misrepresentation. There is no mention in the regs that a retailer who has misrepresented can give a partial refund or replace for something of an inferior product.  So they are grasping at straws and when they say that is their final decision they are hoping you will think that is it and give in.  As we have seen with richer sounds they lost the ADR and now are paying out to all. The same will happen to jl and curry's and all the other retailers who advertised the dongle. 

Paul

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Navigator

Now would be a good time to remind everyone to take full screenshots or save the pages of anything which they might rely on I think!

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Black Belt 
Also remember they will be also seeing these forums as they are open so read remember when you post. The way things have been going a bet they are a bit concerned. I think in future the only retailer I will buy from is richer sounds as the are members of ADR and no I do not work for them. I think it might be useful to pass on how good they have been to shame the other retailers. 

Paul 


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Pathfinder

@paul1277 wrote:
Also remember they will be also seeing these forums as they are open so read remember when you post. The way things have been going a bet they are a bit concerned. I think in future the only retailer I will buy from is richer sounds as the are members of ADR and no I do not work for them. I think it might be useful to pass on how good they have been to shame the other retailers. 

Paul 



The one thing that is clear for me from all this, I will never be:

 

1. Buying a Samsung product again

2. Giving Currys my business again

 

Shocking Customer 'Service' from both. Nothing but contempt for those keeping them in business.

 

I'll be using RS as even though they had to be taken to ADR at least they subscribe to that and have honoured their decision.

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