Re: KS Owners refund - Page 85

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

Tannoy20 · ‎23-06-2018

Oh, and this was despite John Lewis admitting it doesnt do as advertised

MC_Blade · ‎23-06-2018

ADR still has its merits though should you progress to court can't see a judge looking favourably at JL as it's very good evidence and when it comes to expenses when you have a ADR in your favour

They are most likely try to call your bluff and see if you give in.

Tannoy20 · ‎23-06-2018

Yes, I'm taking it to ADR now. I've submitted via the link from their website

tarbat · ‎23-06-2018

@Tannoy20, did they offer escalation to the Managing Director? That’s where I’m at with JL at the moment. Hopefully my moderated post will eventually appear to show the steps I’ve been through.

Tannoy20 · ‎23-06-2018

They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

Hopefully your post shows up soon 🙂

tarbat · ‎23-06-2018

@Tannoy20 wrote:
They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

Hopefully your post shows up soon 🙂

It's just been un-moderated - thanks to @TracyR for unblocking it.

paul1277 · ‎23-06-2018

@Tannoy20 wrote:
They didn't, it was escalated to their central customer relations and given a case manager, who said her decision was final.

Hopefully your post shows up soon 🙂

I thought we had someone here who got a result with jl. Looks like they are calling your bluff. Thing is they are not even denying misrepresentation but are holding their hands up to it. The law is quite clear and yes they can offer an alternative resolution I. e. the hub but that does not make the tv the center of you smart iot as promised. I wanted the ability to use the tv with smart suvaliance cameras so I could use the tv to monitor anyone approaching the house. Can't do that with the hub.

Again we know we have a very strong legal case, and it so clear the rules on misrepresentation. There is no mention in the regs that a retailer who has misrepresented can give a partial refund or replace for something of an inferior product. So they are grasping at straws and when they say that is their final decision they are hoping you will think that is it and give in. As we have seen with richer sounds they lost the ADR and now are paying out to all. The same will happen to jl and curry's and all the other retailers who advertised the dongle.

Paul

Tannoy20 · ‎23-06-2018

Now would be a good time to remind everyone to take full screenshots or save the pages of anything which they might rely on I think!

paul1277 · ‎23-06-2018

Also remember they will be also seeing these forums as they are open so read remember when you post. The way things have been going a bet they are a bit concerned. I think in future the only retailer I will buy from is richer sounds as the are members of ADR and no I do not work for them. I think it might be useful to pass on how good they have been to shame the other retailers.
Paul

Moily · ‎23-06-2018

@paul1277 wrote:
Also remember they will be also seeing these forums as they are open so read remember when you post. The way things have been going a bet they are a bit concerned. I think in future the only retailer I will buy from is richer sounds as the are members of ADR and no I do not work for them. I think it might be useful to pass on how good they have been to shame the other retailers.
Paul

The one thing that is clear for me from all this, I will never be:

1. Buying a Samsung product again

2. Giving Currys my business again

Shocking Customer 'Service' from both. Nothing but contempt for those keeping them in business.

I'll be using RS as even though they had to be taken to ADR at least they subscribe to that and have honoured their decision.