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KS Owners refund

Black Belt 

@GoonerByron wrote:

@CharlesCC wrote:

I had the KS8000 from Richersounds. Followed the advice and within 6hrs Richersounds apologised acknowledged and offered me a credit to the original price £1449

 

On top of that they even let me use online codes to discount the new OLED i bought.

 

Well played RS highly impressed. They said samsung were refunding them.

 

Thanks to the original poster... so happy got a new 55" OLED and £50 spare for me to buy some treats!


 

Hi,


I'm in the same situation, disgusted that Samsung aren't supporting BBC 4K/HDR on their 2016 models, and bought my KS7000 from Richer Sounds so am interested in trying to get a refund.

 

Can you (or anybody else) point me to the advice/process in the thread I need to contact Richer Sounds with? Difficult going through 79 pages to find the correct stuff..!

 

Thanks a lot!


Just start at page 1 and everything you need is in the first few pages. It is an interesting read though how it started and how others got their refunds and some of the excusses some of the retailers have tried to use.

Paul

Black Belt 

@Mylo75 wrote:

@CharlesCC wrote:

I had the KS8000 from Richersounds. Followed the advice and within 6hrs Richersounds apologised acknowledged and offered me a credit to the original price £1449

 

Did you pay £1449 for the TV or was that the RRP at the time?

 

 

Trying to plan ahead just in case I have any success with currys. My ks7000 had a RRP of £1399 but I got it on sale for £949. 

 

So would replacement TV need to be valued at £1399 or the price I paid.


 


Price you paid.

Paul

Voyager

May I ask has anyone succeeded in getting anywhere with Currys?

Apprentice

Hi,

 I also got my 49KS7000 through Reliant in Nov 2016 but took up their 0% loan via Hitachi - so who should I make my compliant to for the easier resolution of the claim?

I was looking for the original 2016 advert 2 days ago and found it quite easily as a cached page, but strangely this has now disappared...

Luckily web archive has come to the rescue and the spec page states iOT functionality.

Black Belt 

@NickBee wrote:

Hi,

 I also got my 49KS7000 through Reliant in Nov 2016 but took up their 0% loan via Hitachi - so who should I make my compliant to for the easier resolution of the claim?

I was looking for the original 2016 advert 2 days ago and found it quite easily as a cached page, but strangely this has now disappared...

Luckily web archive has come to the rescue and the spec page states iOT functionality.


If the retailer is informed that their advertising is incorrect then they must remove that false advertisement. But unless you have the original advertisement that can be a problem,  but the web achieve is useful. A good retailer will admit to the misrepresentation but they are not all good. 

As to your situation you have very strong position. Firstly contact your retailer and use the which tool at the beginning of this thread. If that does not get the result then contact the credit company and request a refund for breach of contract due to misrepresentation and explain why. Then wait as they sort things out and should be quite some as long as you can show the retailer advertised the dongle. 

Paul

Apprentice
"Then wait as they sort things out and should be quite some as long as you can show the retailer advertised the dongle. "
That is an issue as the dongle isn't mentioned, but functionality for IOT is marked as "yes". However IOT control could not occur as the enabling device was never launched - well that will be my reasoning to Reliant.
Reliant gave me very good service, so it seems a pity that they have to take the hassle in resolving this when Samsung are not delivering the hype and not dealing with direct contact from disappointed customers.
First Poster

That's the price I paid... Nov 2016 black Friday deal

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@rozel wrote:

May I ask has anyone succeeded in getting anywhere with Currys?


I did start the process, tentatively, with Curry’s back in January.  They sent a lot of automated emails with a reference number but when you reply with that number, you get a reply ( where they completely miss the point) with now a different number. This results in the chain of emails completely breaking down.  I didn’t push at the time as it was unclear how things would pan out with possible Samsung updates etc. 

 

Im generally very happy with the quality of my panel, it’s calibrated, and mine being the 60 inch model is the perfect size for my chimney wall. I will probably pursue Curry’s again when the breakthrough is made but don’t have the time or energy right now to be ‘the one’.  Dropping down to a 55” isn’t appealing though but 65” is probably too big. 

Explorer

@mrtickle wrote:

@paulyoung666 wrote:

How old is the TV ?


Not relevant in any way to this thread.  Don't fall for any retailer asking this question, or engage in any line of questioning about the age of the TV!

 

The 2015 consumer law gives you up to 6 years from the data of purchase, and the 2016 KS models were launched in March 2016.

 

Only when we get to the year 2022, do retailers gets to question how old the TV is.

 

 


It's entirely relevant , as your first year is with Samsung and after that it is with whoever provides your extended warranty 👍

Explorer

After a week I finally got a reply from John Lewis, even though I had to email them again.

 

Anyway, they said they are looking in to things and will get back to me in due course.

 

I brought a display 55 KS7500 so I don't know if they will refund, here's hoping though.

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