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KS Owners refund

Explorer

I recieved a reply from Currys, I think I'm just going to email them the same email again.

 

We are really sorry that we haven't contacted you within our timescales, we really do hope that your query has been answered. It may be that you have visited one of our stores or called us to discuss your query.
 
However, if you feel the matter remains unresolved, please contact us on 0344 800 9090 or alternatively please respond including a contact number for us to call you at a convenient time and one of our colleagues will be happy to assist. 
  
Thank you for your patience and once again please accept our apologies.
Explorer

The only problem is they may argue it is for the KS8000 and not the 7000 which is the TV I bought?

Explorer
Black Belt 

@Jcotts wrote:

The only problem is they may argue it is for the KS8000 and not the 7000 which is the TV I bought?


The ks7000 is a quantum suhd tv the 2018 q6 is not. The q7 is,  so it is similar to the Ks7000. 

Black Belt 

@Jcotts wrote:
http://www.tvsandmore.co.uk/product/18018/49-inch-ks7000-7-series-flat-suhd-quantum-dot-display-tv

It doesn’t mention it on here.

***** it!!

 

It does if you look in the specs it says  iot dongle. 

Paul 


Explorer

OMG! 

 

Paul, I think I love you a little bit

Explorer

I have also found this link which mentions IoT and the free USB connector

 

https://www.iothub.com.au/news/samsung-makes-2016-smart-tvs-iot-ready-413273

Voyager

@Waynimus wrote:

Flat Q6FN or Curved Q7CAM - I believe one is a 2018 model and the other a 2017.


I'm pretty sure it's only the 2018 TVs that have the SmartThings functionality, so if your complaint with the retailer is about the lack of the SmartThings Extender USB dongle, then logically only the 2018 models provide that missing functionality.

Black Belt 

@Jcotts wrote:

OMG! 

 

Paul, I think I love you a little bit


We @paul1111 and myself have been trying to help others for a while and we have learned a lot about consumer regs and how retailers try their best to ignore them and what we have found is they will use the tactic of wearing you down hoping you will give up. That did not work for richer sounds when someone took their claim to alternate dispute resolution and won,  with the findings just a few pages back. That should give everyone confidence to continue their claims. With that legal result based on reasonable interpretation of the regs,  which is what happens in a civil court the chance of any retailer actually going to court I would think slim and it would most likely settled before court. When I took my first Samsung js8000 back to curry's for miss selling they only gave me a refund when I sent them the intention to take legal action. Thing is they should refund but sometimes as we see they need a bit more of a push. Citizens advice also has loads of info and templates. 

Paul

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Explorer

I have emailed them again armed with my new information from their own website and will await their response.

 

In the meantime I have been in touch with Amazon.

The lady on the phone has read through all of the messages betweeen us and she has now raised a return request with tvsandmore.

She said they will investigate my claims and I can send them all the evidence I have.

 

She also said it is a request for a full refund but it may take a few days.

 

So fingers crossed

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