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KS Owners refund

Apprentice

Been following the string for a while. Thought I'd finally send the email to AVLounge where I got my KS7500 to get a refund/replacement as I really wanted the future options I thought it would have. 

I used some of the links at the start of this post, however they rejected my evidence (from JL, Currys Richersounds web pages). At the time I could not find the original page I purchased from to highlight the smartthings mis-selling.... I have finally found it, but it doesn't mentioned anything about smarthings / IOT

https://web.archive.org/web/20160612161510/http://www.avlounge.co.uk:80/samsung-ue55ks7500-55-curved...

 

They also suggest that there is no reference/evidence to IOT/Smartthings directly to KS TV range. 

 

I purchased in Jan 2017. I cannot find the evidence on their website. Can I state evidence from other retailers?

 

Any help would be amazing!

Explorer

Indeed. She kept trying to say the same thing, ‘we are just a humble retailer, we don’t deal with things much ten months after they were sold, we just try to help the customers with the manufacturers’ 

I just said, the law says that I have to deal with you as you are where I bought it from. 

 

I was going to speak to amazon to get them involved as they seem to put pressure on the traders to cave in. 

 

I will message tvsandmore again tomorrow and then maybe start putting together a pack with print offs of all the ads etc, and think about sending that to amazon and the trader as back up

Explorer
The YouTube link on the first page is from CES where they state ‘the smart things usb extender will be available, for free, for anyone who purchases a 2016 SUHD TV’
That IS the KS range
Apprentice

I just had a look and must be blind! I'm on my phone, so maybe it's not viewable. 

Will have a look on the computer when I can

Explorer

So I messaged tvsandmoremore again this morning and his was their response:

 

Hi James,

 

Thank you for sending through the images. As advised on the call, we are unable to exchange or offer a refund for the item as we can’t be held accountable for external advertising by the manufacturer.

 

I have looked through the images you have sent however these do not specify the Amazon link of when you purchased this item in particular from TVs and More (i.e. link to the item you have purchased specifying these features with date of purchase).

 

Unfortunately for these reasons we are unable to offer a replacement or refund, as we discussed over the phone I would advise contacting the manufacturer directly to explain the issue and they should be able to assist.

 

Many thanks

***

 

so any help on what response I should give back?

First Poster
An update on my complaint to Currys PC World. They replied to say

"As this was a store purchase, you would need to return to the store to discuss this matter further. The reason for this, is that as this purchase was made in store we are not privy to any conversations which have taken place during the purchase. As such we are not able to make any decisions regarding cases of mis-selling."
Hotshot

@Rama26285 wrote:
An update on my complaint to Currys PC World. They replied to say

"As this was a store purchase, you would need to return to the store to discuss this matter further. The reason for this, is that as this purchase was made in store we are not privy to any conversations which have taken place during the purchase. As such we are not able to make any decisions regarding cases of mis-selling."

They are right so contact the store and go from there. 

Navigator

Another update from my complaint with Richer Sounds, which has now got personal. They have finally agreed to collect my television after trying to say that because it wasn't faulty they didn't have to cover the costs. They also had the nerve to say that the reason it has taken so long to resolve is because I didn't accept one of their offers that were no where near to what I was entitled to. Lets just say this will not be the end of this.

Highlighted
Navigator

@paul1111 wrote:

@Rama26285 wrote:
An update on my complaint to Currys PC World. They replied to say

"As this was a store purchase, you would need to return to the store to discuss this matter further. The reason for this, is that as this purchase was made in store we are not privy to any conversations which have taken place during the purchase. As such we are not able to make any decisions regarding cases of mis-selling."

They are right so contact the store and go from there. 


Show them the TechTalk website which clearly states it is available on all Samsung 2016 SHUD models. They'll probably argue that they have nothing to do with the website so not bound by the content within it. Would be good if someone can definatly say that because it is a Currys web page all stores are bound by statements made with in the page.

Explorer
Anyone?

I have a rough idea of what to say, I just want to make sure I word everything in it correctly to help my case
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