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First Poster

Is there an archived link for Currys/PCworld for the 55" KS8000?

 

I've emailed their customer support the template letter and waiting for a reply. I'm wanting to get all my documentation in order ready for their eventual reply asking for proof.

Explorer

Well, richer sounds are willing to give me a full refund, however I'll have to put it on the back burner until I can get the money for the upgrade. I couldn't get a discount, so they want over £300 to upgrade to B7. Understandable, but not possible for me at the moment, so I'll have to wait or we'll be without a TV (the horror). 

 

If only they did 49" OLED... Don't think there's an alternative TV other than another Samsung, hence the waiting :( 

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Navigator

@Rama26285 wrote:

Is there an archived link for Currys/PCworld for the 55" KS8000?

 

I've emailed their customer support the template letter and waiting for a reply. I'm wanting to get all my documentation in order ready for their eventual reply asking for proof.


https://web.archive.org/web/20160522211713/http://www.currys.co.uk:80/gbuk/tv-and-home-entertainment...

Above is the link to the to the archived page for your TV. Unfortunately it does not explicitly say anything about the SmartThing extender in the description. Point them to their tech page (https://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/) which clearly states that it is available on all 2016  Samsung SUHD Smart TVs and the dongle would be provided for free. They have been very resistant and even denied having any affiliation with the tech page; this has been disproved, not sure in this thread or another. I doubt they will give you a full refund and you'll probably have to go to ADR. Even then I'm not sure if they will find in your favour as it's not in the description for the TV. All we need is one person to go through this process and win and this will open the flood gates.

Black Belt 

@Ramos049 wrote:

@Rama26285 wrote:

Is there an archived link for Currys/PCworld for the 55" KS8000?

 

I've emailed their customer support the template letter and waiting for a reply. I'm wanting to get all my documentation in order ready for their eventual reply asking for proof.


https://web.archive.org/web/20160522211713/http://www.currys.co.uk:80/gbuk/tv-and-home-entertainment...

Above is the link to the to the archived page for your TV. Unfortunately it does not explicitly say anything about the SmartThing extender in the description. Point them to their tech page (https://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/) which clearly states that it is available on all 2016  Samsung SUHD Smart TVs and the dongle would be provided for free. They have been very resistant and even denied having any affiliation with the tech page; this has been disproved, not sure in this thread or another. I doubt they will give you a full refund and you'll probably have to go to ADR. Even then I'm not sure if they will find in your favour as it's not in the description for the TV. All we need is one person to go through this process and win and this will open the flood gates.


We had this argument some time back when curry's tried to the tech talk website ws nothing to do with them,  and eventually they had to agree it was their site. That meant that as they are the retailer and the tech talk is part of them,  then they are Advertising the dongle. 

Paul

Explorer

Got my 49 KS8000 exchanged for an LG 55B7 plus some cash from Richer Sounds. Just watched the BBC HLG trail footbal loop and the Blue Planet clips on iPlayer and it looks great. Just in time for the first BBC HLG live trial broadcast of the Spain v Portugal game.

 

Leaving this group now, will never buy a Samsung TV again. Good luck with your refunds. Having said that the PQ of the KS8000 is fantastic and brighter than the B7 so I hope that those of you that don’t exchange continue to enjoy the TV, Samsung need some lessons in customer service and PR but their PQ is great and the KS8000 is impressive. See you around.

Navigator

Another update with my complaint with Richer Sounds. They are refusing to collect my TV or cover the costs for returning it. I have got a feeling that it is getting a bit personal with me as other people have had their TVs collected. Have contacted Retail ADR and informed them that I will refuse the recommendation if Richer Sounds do not cover the costs for returning the item and take the complaint to the adjudicator to have it added in.

Voyager

@Kallb123 wrote:

Well, richer sounds are willing to give me a full refund, however I'll have to put it on the back burner until I can get the money for the upgrade. I couldn't get a discount, so they want over £300 to upgrade to B7. Understandable, but not possible for me at the moment, so I'll have to wait or we'll be without a TV (the horror). 

 

If only they did 49" OLED... Don't think there's an alternative TV other than another Samsung, hence the waiting :( 


this is a good offer go for finance option and pay in full when you have money

Explorer
I have credit available, but not particularly fond of using it. The TV was £100 cheaper last week I believe, so I'm willing to hang on until it's that price again.

Glad that I have to go ahead for whenever I'm ready, it's still a success, the outcome will just be delayed.
Explorer

Small update:

 

so so I spoke with them on the phone yesterday (tvsandmore via Amazon) and the last explained how on their description there isn’t any mention of smart things etc, and sure enough that is correct. So I then explained how the pics I have are from amazon and could it be possible that they have added these things to the item card? 

She agreed that it could be possible as they have a strict template to use to sell items but amazon control other parts of it. 

 

I sent her the pics as she can speak to amazon about it. She said a few times that they can’t do much as they are ‘just the retailer’ to which I explained that it’s either them or amazon who are responsible for the advertising and due to the 2015 Consumer regs, it’s hem I have to go through. She hen asked me to speak with Samsung and gave me their number as ‘they might be able to help you more than us’. 

 

So so I am giving them today’s grace to investigate, then I will message them back again. I may also have to bring it up with amazon and initiate an A to Z return as I don’t think the ad has come from the trader

Helping Hand

@Jcotts wrote:

I sent her the pics as she can speak to amazon about it. She said a few times that they can’t do much as they are ‘just the retailer’ to which I explained that it’s either them or amazon who are responsible for the advertising and due to the 2015 Consumer regs, it’s hem I have to go through. She hen asked me to speak with Samsung and gave me their number as ‘they might be able to help you more than us’. 

 

So so I am giving them today’s grace to investigate, then I will message them back again. I may also have to bring it up with amazon and initiate an A to Z return as I don’t think the ad has come from the trader


"No. I bought it from you, my contract is you. I will not be deflected onto a third party. The Law is very clear."

 

YOU do not do her running around. That's where she comes in.

You don't have to bring it up with Amazon (unless you are complaining about one of their traders not obey The Law, but the Courts enforce the law not Amazon)

 

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