Re: KS Owners refund - Page 64

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

Frazzler · ‎12-06-2018

Mine is delivered by bjshomedeliveries, not DPD

Stormed · ‎12-06-2018

@paul1111 wrote:
@Stormed wrote:
I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on.
Curry's have been a bit difficult, but the store may have closed but the company has not. Aginn look back for the post about the dispute resolution result against Richer Sounds and inform Curry's of that and the result would probably be the same if you took them to court. Chances are they would settle before.

My first email to them has been sent.. fingers crossed it goes smoothly, somehow I doubt it!

paul1277 · ‎12-06-2018

@Stormed wrote:
@paul1111 wrote:
@Stormed wrote:
I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on.
Curry's have been a bit difficult, but the store may have closed but the company has not. Aginn look back for the post about the dispute resolution result against Richer Sounds and inform Curry's of that and the result would probably be the same if you took them to court. Chances are they would settle before.
My first email to them has been sent.. fingers crossed it goes smoothly, somehow I doubt it!

Keep us posted.

Jep_uk · ‎12-06-2018

Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks

Ramos049 · ‎12-06-2018

@Jep_uk wrote:
Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks

Below is the link to the web archive page for the KS7000 on the John Lewis web site.

https://web.archive.org/web/20160521061617/http://www.johnlewis.com:80/samsung-ue49ks7000-suhd-hdr-1...

They as well have stated in the description about the SmartThing feature:

"Control Your Connected Home With SmartThings Extend
Developed alongside SmartThings, Samsung’s SUHD TV will have built-in software to let you do anything from switching on your lights to locking your doors**. It will connect to over 200 SmartThings compatible devices and put your home under complete wireless control – all from your TV. This way, you’ll be able to set the right scene in your living room without getting off the sofa. Please note that this feature is coming soon."

Again this is very similar to what Richer Sounds stated on their web page. There should be no reason for them not to give you a full refund. If this went to Retail ADR they would rule in our favour. Below is a link to the recommendation letter from Retail ADR with respect to my complaint with Richer Sounds.

https://drive.google.com/file/d/1wchOMdwsbyzfMV4dbYBvh0wxDkkn9Z_z/view?usp=sharing

As you can see, the reason they ruled in my favour was because it does not do what Richer Sounds claimed with respect to the SmartThing feature. All we need is someone to take their complaint through Retail ADR and when they have ruled in your favour they will be force to offer full refunds to everyone as if it goes to the small claims court they will lose. Please feel free to take bits out of the recommendation letter to use in your complaints as it does have good information with regards to the 'Consumer Rights Act 2015'

Jep_uk · ‎12-06-2018

@Ramos049 ta for that, I can access that page without archive, but will still use that. Will also have a look at the ADR letter to see what I can use. Many thanks.

Jep_uk · ‎12-06-2018

@Ramos049 wrote:
@Jep_uk wrote:
Is there anyone smarter than me who can find an archive of the john lewis advert for samsung 2016 suhd smart tvs. I can find the actual product page which does have some wording but the other one would be helpful which had a full section of the smartthings part.

Thanks
Below is the link to the web archive page for the KS7000 on the John Lewis web site.
https://web.archive.org/web/20160521061617/http://www.johnlewis.com:80/samsung-ue49ks7000-suhd-hdr-1...
They as well have stated in the description about the SmartThing feature:
"Control Your Connected Home With SmartThings Extend
Developed alongside SmartThings, Samsung’s SUHD TV will have built-in software to let you do anything from switching on your lights to locking your doors**. It will connect to over 200 SmartThings compatible devices and put your home under complete wireless control – all from your TV. This way, you’ll be able to set the right scene in your living room without getting off the sofa. Please note that this feature is coming soon."
Again this is very similar to what Richer Sounds stated on their web page. There should be no reason for them not to give you a full refund. If this went to Retail ADR they would rule in our favour. Below is a link to the recommendation letter from Retail ADR with respect to my complaint with Richer Sounds.
https://drive.google.com/file/d/1tJEtSlJixW5XkyHPcGDvHLOVan1Ie8CV/view?usp=sharing
As you can see, the reason they ruled in my favour was because it does not do what Richer Sounds claimed with respect to the SmartThing feature. All we need is someone to take their complaint through Retail ADR and when they have ruled in your favour they will be force to offer full refunds to everyone as if it goes to the small claims court they will lose. Please feel free to take bits out of the recommendation letter to use in your complaints as it does have good information with regards to the 'Consumer Rights Act 2015'

As a side note, might be worth covering your name or any other personal details on the letter if you are sharing it.

Ramos049 · ‎13-06-2018

@Jep_uk wrote:
@Ramos049 ta for that, I can access that page without archive, but will still use that. Will also have a look at the ADR letter to see what I can use. Many thanks.

Sorry about that, thought that was what you was after. However that should be all you need. They have advertised a feature that greatly influenced you to purchase the television; which you have waited patiently to be enabled and now find out that it will never be because they will not be providing the 'free Samsung SmartThings Extend USB adapter'. This is a clear act of misrepresentation as detailed in the 'Consumer Rights Act 2015' and therefore are entitled to a full refund.

That was my only argument when I raised it with Retail ADR and they agreed with me. As long as you stick to this you should get a full refund but you might have to go through Retail ADR to achieve this.

Thanks for the advice and I have amended the document.

gfsracing · ‎13-06-2018

@Ramos049 wrote:
@gfsracing wrote:
Anyone buy there TV from Crampton & Moore
Haven't heard if someone has bought from them but having a look at thier website on web archieve for the KS7000 model (https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...) they do clearly state about the SmartThings feature:
"Our Smartest TVs ever have a further enhanced Smart platform delivering UHD HDR streaming, App and Cloud based gaming, Smart View mobile and tab connectivity, Voice control and the capability to control your home through your TV with SmartThings*."
This is very similar to what Richer Sounds stated on their website, so I think you have a strong case. Raise a complaint with them but you might get some resistance if your the first one to complain about this to them.

Many thanks for that my set is the Ks9000 55" i cant find the page for this TV

paul1277 · ‎13-06-2018

@gfsracing wrote:
@Ramos049 wrote:
@gfsracing wrote:
Anyone buy there TV from Crampton & Moore
Haven't heard if someone has bought from them but having a look at thier website on web archieve for the KS7000 model (https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...) they do clearly state about the SmartThings feature:
"Our Smartest TVs ever have a further enhanced Smart platform delivering UHD HDR streaming, App and Cloud based gaming, Smart View mobile and tab connectivity, Voice control and the capability to control your home through your TV with SmartThings*."
This is very similar to what Richer Sounds stated on their website, so I think you have a strong case. Raise a complaint with them but you might get some resistance if your the first one to complain about this to them.
Many thanks for that my set is the Ks9000 55" i cant find the page for this TV

You can say that all the KS tvs were offered that function.