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KS Owners refund

(Topic created on: 12-06-2018 08:32 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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gfsracing
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Anyone buy there TV from Crampton & Moore
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Ramos049
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@gfsracing wrote:
Anyone buy there TV from Crampton & Moore

Haven't heard if someone has bought from them but having a look at thier website on web archieve for the KS7000 model (https://web.archive.org/web/20170315131008/http://www.cramptonandmoore.co.uk:80/televisions/4k/samsu...) they do clearly state about the SmartThings feature:

"Our Smartest TVs ever have a further enhanced Smart platform delivering UHD HDR streaming, App and Cloud based gaming, Smart View mobile and tab connectivity, Voice control and the capability to control your home through your TV with SmartThings*."

This is very similar to what Richer Sounds stated on their website, so I think you have a strong case. Raise a complaint with them but you might get some resistance if your the first one to complain about this to them.

Kallb123
Explorer
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I think this Paul at Richer Sounds customer service is getting swamped... I was also dealing with a guy called Paul and I've not heard back for a few days. Not complaining, just a bit curious haha

paul1111
Hotshot
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@Kallb123 wrote:

I think this Paul at Richer Sounds customer service is getting swamped... I was also dealing with a guy called Paul and I've not heard back for a few days. Not complaining, just a bit curious haha


Just hope everyone who gets a result tells us here. 

Jcotts
Pioneer
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I was awaiting a phone call today from the trader, but unfortunately, the call has yet to materialise. 

 

I have sent them another message today to let them know that I have pictures of the item card on amazon. 

So I will wait until tomorrow now

mattlough
First Poster
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Not sure if this is known yet (apologies if it is!) but I've just purchased a Roku Streaming Stick+ and it seems to be working with the BBC UHD trial! Along with auto switching the HDR mode on a KS7000.

 

 

So maybe World Cup 2018 in UHD will be watchable 🙂

 

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paul1277
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@mattlough wrote:

Not sure if this is known yet (apologies if it is!) but I've just purchased a Roku Streaming Stick+ and it seems to be working with the BBC UHD trial! Along with auto switching the HDR mode on a KS7000.

 

 

So maybe World Cup 2018 in UHD will be watchable 🙂

 


There is some question about the rokuon this thread,

https://eu.community.samsung.com/t5/TV-Audio-Video/iPlayer-HLG-UHD-HDR-on-Samsung-s-J-and-K-Series-T...

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mrtickle
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@paul1111 wrote:

@mrtickle wrote:

@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 


I wouldn't have thought was a problem if you ask them to pick the old set from the same place as it was delivered to. 


[This message has only just appeared for me - perhaps it was one of the accidental spams that has been restored]

Again to be clear, i do NOT want it picked up or delivered from where it was originally delivered to (my friend's office). It would be huge problem for it to be delivered there again, and for me to have to somehow lug a huge TV all the way there, and another TV all the way home. It's the last thing I would ask for. :). Judging from @Frazzler's reply it all looks ok though, and they are delivering to home (DPD refused to do this in 2016).

 

 

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paul1277
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@mrtickle wrote:

@paul1111 wrote:

@mrtickle wrote:

@Frazzler wrote:

I have my exchange arranged for tomorrow, they deliver a brand new 55” LG B7 which supports HLG & DV and take away my 49” KS8000 which doesn’t, all in a single visit scheduled within a 3hr window. I told them I didn’t have the Samsung box and they will bring one with them.


When I bought my TV from Richer, their delivery company DPD would only deliver to a business address, and not to my home. This would be a massive problem if it was still the case. Are they delivering to your home? TIA

 


I wouldn't have thought was a problem if you ask them to pick the old set from the same place as it was delivered to. 


[This message has only just appeared for me - perhaps it was one of the accidental spams that has been restored]

Again to be clear, i do NOT want it picked up or delivered from where it was originally delivered to (my friend's office). It would be huge problem for it to be delivered there again, and for me to have to somehow lug a huge TV all the way there, and another TV all the way home. It's the last thing I would ask for. :). Judging from @Frazzler's reply it all looks ok though, and they are delivering to home (DPD refused to do this in 2016).

 

 


Just ask them I can't see it being a problem. 

Paul

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mrtickle
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Willdo, I have a few ducks to arrange in a linear sequence first though, before I start the process :smiling-face:

 

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