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KS Owners refund

(Topic created on: 12-06-2018 01:23 PM)
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paul1277
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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Stormed
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I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on. 

paul1111
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@Stormed wrote:

I'm also going to request a refund or exchange. I have a KS7000 bought at a Currys store, the store in question has now closed down but I'll be sending an email to Currys later and will let you know how I get on. 


Curry's have been a bit difficult,  but the store may have closed but the company has not. Aginn look back for the post about the dispute resolution result against Richer Sounds and inform Curry's of that and the result would probably be the same if you took them to court. Chances are they would settle before. 

Maniac618
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can this be shared somewhere please? (The JL page for the dongle advert etc, it's down).

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Maniac618
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mistaken post ignore.

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paul1111
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@Maniac618 wrote:

can this be shared somewhere please? (The JL page for the dongle advert etc, it's down).

 

They may have removed it but it was there and they can not deny that. As long as you saw it and it impacted on your decision to buy it then they can not refute that,  and they do know that it was advertised. 


Maniac618
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Have we had any JL success before I fire off an email to get the ball rolling?
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paul1111
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@Maniac618 wrote:
Have we had any JL success before I fire off an email to get the ball rolling?

Not heard of any but the results .with Richer Sounds should be encouraging and send off your claim. If you don't then you definitely will not get a refund .

Maniac618
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I have logged it with them. I've decided to offer them the chance to provide me with a bit of hardware (Roku Streaming Stick+) which will give me the BBC iPlayer HLG, otherwise I have asked for a refund /swap for similar TV such as the LG OLED55B7V.

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paul1277
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Just seen some posts on AV Forums which should spread the word,

 

https://www.avforums.com/threads/samsung-ks9000-8000-owners-thread-part-2.2062302/page-314

 

keep it up

 

Paul

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paul1277
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@LBrewer wrote:

I would firstly like to say a massive massive thank you to Paul1277 for bringing this up and providing the information required.

 

Here is my experience:

 

So I am a fellow Richsounds customer (thankfully) and honestly couldn’t rate the service highly enough. 

 

I used the Which Tool and also used http://archive.org/web/ to find the page roughly around the time of when I bought it (April 2017) just so I had some evidence but it was never required.

 

I then emailed the letter that the which tool provided me via email and sent it to Richer Sounds customer service (link can be found on the website). Once I done this I received an email back the following morning to say that my email has been passed onto to someone else within the business. 24 hours later I received an email from a guy called Paul askin what TV I would like it exchanged to as he could certainly be able to get a full credit refund on my TV and if I was available to go and pick it up at my local store.

 

Like a lot on here, I chose the LG B7V. I then received a phone call a couple of hours later  to say that he has arranged with the Bath store (my local) to take in my TV and that he has also reserved a B7V which would be available as soon as I could get there that day if I wanted. The rest is pretty self explanatory, I went there and they swapped it no problems and it even came with a new 6 year warranty.

 

As far as the new TV goes. I honestly could not be happier with the switch to OLED. It has incredible picture, it is a lot quicker and even gaming on it is superior to the KS8000 which I was sceptical about as the KS series did do that well. The most important thing for a lot on here tho is that I can confirm that it plays every type of HDR I have chucked at it and all in time for the World Cup. 

 

So for all thise debating to try to try and get a refund, stop hesitating and take in the advice from Paul and others and just go ahead with it. What have you got to lose? 


Glad I could help and spresd the word please.

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