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KS Owners refund

(Topic created on: 07-06-2018 10:45 AM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

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paul1277
Black Belt 
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@Kallb123 wrote:

I submitted my request to Richer Sounds last night. The contact form appears to give no confirmation, so I'll have to wait 14 days without knowing if the form submitted. I probably should have found an email address to send to instead.

 

Not sure if it'll be different because I bought in store, rather than online. I hope the Richer Sounds web page snapshot is enough.

 

Did you guys pay the difference to upgrade to a B7, or was it a straight swap? The former seems more likely to me, but some of the phrasing indicated the latter! 


Do no harm to also send a copy to their customer services. Because you bought from the store they may ask you to deal with the store,  which is not a problem as they will still ask their head office. The web page is proof of misrepresentation and it looks like they are not contesting peoples claims as we have seen. 

I think people are paying the difference but the b7 has come down in price due to the c8. 

Let us know how you get on, 

Good luck

Paul

Frazzler
Explorer
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Very interested to hear your impressions of the B7, as I have a claim with Richer Sounds and would like to exchange with the B7.

paul1277
Black Belt 
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@low-def wrote:

Yes paid the extra for the LG, it’s due to be deleivered today, but I’m now having second thoughts after hearing about issues with burn in and dead pixels.


I've heard good reports about it from people here who have exchanged. The advice is to not pull the plug at night and not leave a picture on for hours. 

Paul

paul1277
Black Belt 
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@Frazzler wrote:

Very interested to hear your impressions of the B7, as I have a claim with Richer Sounds and would like to exchange with the B7.


When did you start your claim,  and can you let us know how you get on,  thanks. 

Paul

hdmi
Voyager
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@low-def wrote:

Yes paid the extra for the LG, it’s due to be deleivered today, but I’m now having second thoughts after hearing about issues with burn in and dead pixels.


Dead pixels? havent heard of anything specifc to OLED and as for birn in, it is non-issue as long as you follow guidelines

Keep, pixel refreshed on and do not unpluhg the telly from mains so that automatic compensation cycles run

Have one for nearly 6 months lots of gaming, my somn plays FH3, logo city undercover and FIFA17/8 no issues so far

Ramos049
Pioneer
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@Kallb123 wrote:

I submitted my request to Richer Sounds last night. The contact form appears to give no confirmation, so I'll have to wait 14 days without knowing if the form submitted. I probably should have found an email address to send to instead.

 

Not sure if it'll be different because I bought in store, rather than online. I hope the Richer Sounds web page snapshot is enough.

 

Did you guys pay the difference to upgrade to a B7, or was it a straight swap? The former seems more likely to me, but some of the phrasing indicated the latter! 


I purchased mine in store and it was not an issue when I complained. As that feature was advertised on their website it influensed your decision to buy it, whether that was online or instore.

Remember your entitled to at least a full refund. If the B7 is slightly more expensive than what you paid for your Samsung you should still be able to get a straight swap. They would rather exchange TVs than give you a full refund as it probably works out cheaper for them and they don't want you taking your money and spending it else where.

If your worried about burn-in I have to say that I have it on Sky Sports news for most of the day and have seen no issue. Just make sure you keep it on stand by. If you can afford it by it from Currys and get thier extended warranty as it covers burn-in; this is what I did.

Kallb123
Explorer
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Thanks for the info guys. I'll try and send the same thing to customer services (I've found the store email). 

 

I was also worried about burn in, but mine will be left on standby and it sounds like they have countermeasures to prevent it. That's if it all goes through and I can get the replacement. Sounds like it's 50/50 as to whether it'll be a straight exchange or a paid upgrade (my 49" KS was a chunk less than the B7). 

Ramos049
Pioneer
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@Kallb123 wrote:

Thanks for the info guys. I'll try and send the same thing to customer services (I've found the store email). 

 

I was also worried about burn in, but mine will be left on standby and it sounds like they have countermeasures to prevent it. That's if it all goes through and I can get the replacement. Sounds like it's 50/50 as to whether it'll be a straight exchange or a paid upgrade (my 49" KS was a chunk less than the B7). 


What I would say is don't pay the exact difference amount; they should be able to reduce the cost of the B7 by a bit. Have a shop around and see if there are other places doing it cheaper; you can try to get them to price match or just take the money and buy it there. Play hard ball, the last thing they want is you taking the money and spending it else where.

paul1277
Black Belt 
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Here is the Which complaint tool for anyone who wants to see if they may have a claim,

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Paul

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Jep_uk
Pioneer
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@paul1277 wrote:

Here is the Which complaint tool for anyone who wants to see if they may have a claim,

 

https://www.which.co.uk/tools/faulty-goods-complaint-tool/

 

Paul


I tried that tool, and when prompted about have I asked the retailer to replace or repair and if I click no it  tells me that the remedies are to ask for repair or replace. When i click 'yes' for the previous question it tells me I can only get a partial refund; I assume that this is due to me clicking the 'between 6 months and 6 years' for how long ago did I take ownership. 

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