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KS Owners refund

(Topic created on: 05-06-2018 08:00 PM)
918 Views
paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1111
Hotshot
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@paulyoung666 wrote:

They must be really sure if their position on all this ....


No they are just trying it on. Richer sounds have given exchanges and refunds and would not have done if they thought there was no case. Push the section 75 through your credit card. They are hoping you will give up and go away and then they win and the consumer looses.

Jay108
Voyager
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Applogy,  if this has already be covered in prevous posts but has anyone had any success with John Lewis?

sewarner
Pioneer
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@Jay108 wrote:

Applogy,  if this has already be covered in prevous posts but has anyone had any success with John Lewis?


I'm in the early stage of a battle with JL.  Their initial response is that I should have reported the missing Extender within 31 days.  I've now replied to them and also quoted Richer Sounds efforts.  I will update once I get more information.

 

Steve

paul1111
Hotshot
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@sewarner wrote:

@Jay108 wrote:

Applogy,  if this has already be covered in prevous posts but has anyone had any success with John Lewis?


I'm in the early stage of a battle with JL.  Their initial response is that I should have reported the missing Extender within 31 days.  I've now replied to them and also quoted Richer Sounds efforts.  I will update once I get more information.

 

Steve

 

Bless them they do try.  I think it has been pointed out there is no time limit and the advertising for the connect did not give a time when you would receive it. Therefore you being very reasonable waiting patiently for the dongle. 

They will try anything but they will see from richer sounds they are fighting a loosing battle. 

 

 


mrtickle
Helping Hand
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@low-def wrote:
I simply sent the letter template from the first pages on here and had an email back within a few days saying they would offer me £1199 credit towards any tv they stock.

Great, thanks @low-def

Ramos049
Pioneer
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Sorry for the delay in updating everyone with my progress with Richer Sounds but I ended up taking my complaint to Retail ADR and I was not allowed to discuss it on public forums but I have just had the recommendation through from them and it is good news. They have agreed that it is a clear act of misrepresentation and that I am entitled to a FULL REFUND. So, if you have bought it from Richer Sounds do not accept anything less. Also if you are exchanging it for another TV you could probably get something that cost a little bit more than what your Samsung cost as it would work out cheaper for them to do that than give you a full cash refund. The good thing about Retail ADR is that Richer Sounds are bound by their decision but unfortunately I believe that is not the case with John Lewis or Currys. However, you can still take it to Retail ADR and if they do disregard their decision you can then use it as evidence in the small claims court and you would have an extremely strong case. It has taken two months for it to go through Retail ADR but I'm glad I did, as we all now know that the least they should be offering is a full refund.

paul1111
Hotshot
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@Ramos049 wrote:

Sorry for the delay in updating everyone with my progress with Richer Sounds but I ended up taking my complaint to Retail ADR and I was not allowed to discuss it on public forums but I have just had the recommendation through from them and it is good news. They have agreed that it is a clear act of misrepresentation and that I am entitled to a FULL REFUND. So, if you have bought it from Richer Sounds do not accept anything less. Also if you are exchanging it for another TV you could probably get something that cost a little bit more than what your Samsung cost as it would work out cheaper for them to do that than give you a full cash refund. The good thing about Retail ADR is that Richer Sounds are bound by their decision but unfortunately I believe that is not the case with John Lewis or Currys. However, you can still take it to Retail ADR and if they do disregard their decision you can then use it as evidence in the small claims court and you would have an extremely strong case. It has taken two months for it to go through Retail ADR but I'm glad I did, as we all now know that the least they should be offering is a full refund.


What more could we want and with that do you think any retailer would challenge that at court. It is a fantastic result and shows that the law is with us. Those going down this route should now believe there will be only one outcome. Thanks for this information and could we ask that you spread this result around,  Facebook and Twitter and av forums. 

Thanks again and brilliant,  any chance putting the decision on line here. 

low-def
Explorer
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Great stuff! Also managed to get a full refund of £1199 for mine 😊
I also went down the upgrade path and picked up a LG B7 OLED.
Frazzler
Explorer
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Is the LG B7 the best replacement? Brightness isn’t comparable but it seems to support all formats DV/HLG and has those deep blacks, any others worth considering.
low-def
Explorer
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It’s the best tv on the market under £2000...in my opinion, and most websites 😬 but each to their own.