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KS Owners refund

Explorer
I see the advert on the John Lewis website has now been pulled. I'm glad I got it saved as PDF and screenshots.
Explorer

It will still be in the cashed site anyway,  they can't get out of it.

Navigator

Latest response in the John Lewis saga, I told them in my last reply that I am not going to accept the offer £100 gesture of goodwill or the hub as it does not provide the same functionality and that I have started a section 75 claim.


Their latest response is simply that they are sorry I remain dissatisfied and they will await communication from my credit card company over the claim. So the wait goes on. Could be up to another 6 weeks.


It would be appreciated if others who also rejected their offer post back what they are told when they get a response.

Explorer

They are really trying to make it difficult aren't they. Guess they hope you will give up.  Simple, Never buy anything from JL again. Make sure you put this on AV forums also.

 

Another company who thinks they can trade off their name, shame on them. Hope people take note;  And adjust where they choose to spend their money in the future accordingly.

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@MC_Bladewrote:

They are really trying to make it difficult aren't they. Guess they hope you will give up.  Simple, Never buy anything from JL again. Make sure you put this on AV forums also.

 

Another company who thinks they can trade off their name, shame on them. Hope people take note;  And adjust where they choose to spend their money in the future accordingly.


Yes that is obviously their aim, They can hope all they want but I wont be dropping this. Its a real shame I always was impressed with JL but needless to say I wont be making a purchase with them again. Richer Sounds is the place to go.


I am interested to see what they say to others who haven't started a section 75.

 

Navigator
I haven't started a section 75 yet, and I also refused the JL offer yesterday. I will report back when I hear more.
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@MC_Blade

 

I see you purchased your Samsung from Richer Sounds and managed to get a full refund from them. I also bought my UE65KS8000 from them and would like to ask you for some help in claiming my refund. I have already found the web page for my TV on WayBackMachine and it clearly states the IOT and SmartThings ecosystem feature. Just want to know what you did and if possible send me a copy of your email you sent so I know what to put in there. I will keep everyone informed on how it goes.

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Explorer

@

 

Just use the Tool on Page 1 of this thread, fill in relivent information it requests, Say you belive you was missold  in the tool for reason due to lack of smart things, paste your link as evidence. and let it generate you a letter. 

I copied this and pasted this letter into the contact us bit on the RS website and they cotacted me within a working day to resolve. Its very easy as Head office is more than aware of the issue.

Explorer
Navigator

@MC_Bladewrote:

@

 

Just use the Tool on Page 1 of this thread, fill in relivent information it requests, Say you belive you was missold  in the tool for reason due to lack of smart things, paste your link as evidence. and let it generate you a letter. 

I copied this and pasted this letter into the contact us bit on the RS website and they cotacted me within a working day to resolve. Its very easy as Head office is more than aware of the issue.


@MC_Blade

 

@Thanks for the reply. Will do what you said and probably add bits from @sneakyvtr email that he posted on the iPlayer HLG/UHD HDR post that I found. Fingers crossed it goes as easily as it did for you but am I bit worried that I might get a bit more push back as it is the 65" model and more expensive. It shouldn't make a difference as the regulations do say that I am entitled to a full refund.

I've had no end of problems with this TV and Samsung since I bought this TV. It's 18 months old and I've already had the screen replaced twice due to light bleed issues and the last repair took 2 months to sort out due to Samsungs customer service. Now I find out I can't use SmartThings, No HLG/UHD HDR iPlayer and HDR10+. It's not good enough for a TV that I spent over £2000 on 18 months ago; especially when you see other manufacturers regularly updating their TVs to include these new features.

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