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They’re not budging on £200 or the rubbish LG TV.  Final offer.

 

Not sure what to do- can I be bothered finding all the proofs and filing section 75? No. Might just take the £200 with the knowledge to never buy another Samsung product again as long as there’s blood in my veins. 

Hotshot

@CaptnSpauldingwrote:

They’re not budging on £200 or the rubbish LG TV.  Final offer.

 

Not sure what to do- can I be bothered finding all the proofs and filing section 75? No. Might just take the £200 with the knowledge to never buy another Samsung product again as long as there’s blood in my veins. 


It is very easy to do section 75 all you need is the approx time you bought the TV, then the CC company will find the transaction. All you need to do is explain on the phone why you think you were miss sold. They may want to see your proof which is just the link to their advert and Samsungs acknowledgement that they were not supplying the dongle which @AntS posted the other day and that's it. They will then go off and contact Curry's for an explanation, and they will not be fobbed off. They will be independent because if they find in your favour they recoup the money from Curry's. It will cost you nothing just a free phone call and you should get a full refund. Curry's are hoping you will just give up and accept, but it's your choice.

Explorer

Sadly they win then, they have worn you down an beat you into submission.

Like Paul1111 says Section 75 is easy, dont give in.

Hotshot

@MC_Bladewrote:

Sadly they win then, they have worn you down an beat you into submission.

Like Paul1111 says Section 75 is easy, dont give in.


That has been that tactic with everyone because until they are forced they will play this "game". They know most people will give up and that is what they are relying on. John Lewis seem to not be able to do anything at the moment and their tactic is to say that are in discussions with Samsung! Which to me  the issue is with JL not Samsung. Richer Sounds on the other hand looked at the argument and then gave refunds. Ten out of ten and I have told them that via twitter that they will be getting all my future business.

So if there was no case to answer and I am sure Richer Sounds would have checked with their legal department, they would not have paid out. That then says to me that if it did go to court you have a very good case. I do not think Curry's or JL would want to test that and they will continue this stalling tactic for every one who makes a claim hoping they will give up and to put others off. They know until a legal challenge is made they can continue fobbing people off. If it went to court and they lost or a section 75 was unsuccessful that would then open the floodgates, because I bet there are quite a few owners watching how this goes.

Hotshot

@paul1111wrote:

@MC_Bladewrote:

Sadly they win then, they have worn you down an beat you into submission.

Like Paul1111 says Section 75 is easy, dont give in.


That has been that tactic with everyone because until they are forced they will play this "game". They know most people will give up and that is what they are relying on. John Lewis seem to not be able to do anything at the moment and their tactic is to say that are in discussions with Samsung! Which to me  the issue is with JL not Samsung. Richer Sounds on the other hand looked at the argument and then gave refunds. Ten out of ten and I have told them that via twitter that they will be getting all my future business.

So if there was no case to answer and I am sure Richer Sounds would have checked with their legal department, they would not have paid out. That then says to me that if it did go to court you have a very good case. I do not think Curry's or JL would want to test that and they will continue this stalling tactic for every one who makes a claim hoping they will give up and to put others off. They know until a legal challenge is made they can continue fobbing people off. If it went to court and they lost or a section 75 was unsuccessful that would then open the floodgates, because I bet there are quite a few owners watching how this goes.


Meant to say section 75 was successful

Voyager
Hi Paul. This message isn't related to the post above, I just wanted to alert you to the fact I've sent you a private message. I'm doing that because I don't know if you check for private messages often. I only just read a couple that were sent to myself a couple of weeks ago because I didn't know they were there.
All the best Cris.
Navigator

So now it gets interesting. As you guys know I filed my section 75 claim a few weeks ago and while I have not heard back yet (it takes up to 8 weeks) I have just had my latest message from John Lewis... and it is a complete joke!


Its everything I imagined it would be and just proves they are in bed with Samsung, their main mission is to please them and forget about their customers. For sure all future purchases are going to be with Richer Sounds!


Basically they have apologized it has taken so long and they are now in the position to provide a resolution. They have admitted their own wrong doing by advertising the USB dongle. They have confirmed that the USB dongle is not getting released and they want to offer the hub instead (even though I told them I was not interested in this), they admit that it wont provide the same functionality they believe it to be a reasonable alternative and because I have waited so long they will also refund me £100.


Needless to say I will be rejecting this and proceeding with my section 75 claim to obtain a full refund and I will be pointing this out to them.

Hotshot

@CJH26wrote:

So now it gets interesting. As you guys know I filed my section 75 claim a few weeks ago and while I have not heard back yet (it takes up to 8 weeks) I have just had my latest message from John Lewis... and it is a complete joke!


Its everything I imagined it would be and just proves they are in bed with Samsung, their main mission is to please them and forget about their customers. For sure all future purchases are going to be with Richer Sounds!


Basically they have apologized it has taken so long and they are now in the position to provide a resolution. They have admitted their own wrong doing by advertising the USB dongle. They have confirmed that the USB dongle is not getting released and they want to offer the hub instead (even though I told them I was not interested in this), they admit that it wont provide the same functionality they believe it to be a reasonable alternative and because I have waited so long they will also refund me £100.


Needless to say I will be rejecting this and proceeding with my section 75 claim to obtain a full refund and I will be pointing this out to them.

 

They have by the sounds of it admitted to misrepresentation.  May I suggest you forward that reply to your credit card supplier as further proof of misrepresentation. I am surprised they have admitted it.  You could ask them to confirm they misrepresented the TV in its website as per the consumer regs. 

Could you post their actual reply please. 

Navigator

Yes they have admitted 100% misrepresentation. As I said I have just messaged them back rejecting their offer, I will await a further reply but if its anything short of a full refund the section 75 claim will remain and I will forward it onto my bank. It is a fairly generic email that has been composed in part of their communication with Samsung, As it is still an ongoing case I wont be posting the full reply. Just the highlights so others who have purchased with JL can advise each other if their responses are similar.

Explorer
Good for you, don't let them off the hook.
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