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KS Owners refund

(Topic created on: 09-03-2018 02:50 PM)
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paul1277
Black Belt 
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Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
paul1111
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@CaptnSpauldingwrote:

Oh god no, not happy at all. This was my (quick as I'm busy) response-

 

I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law. 

 

If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549.


I think that is a similar reply @daleski75 sent back when they made the same of to him/her. The second offer was the voucher and keep the telly which I said he had accepted and had received the vouchers. Think they went towards an OLED.

paul1111
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Just waiting on John Lewis to make their minds up!

CaptnSpaulding
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@paul1111wrote:

@CaptnSpauldingwrote:

Oh god no, not happy at all. This was my (quick as I'm busy) response-

 

I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law. 

 

If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549.


I think that is a similar reply @daleski75 sent back when they made the same of to him/her. The second offer was the voucher and keep the telly which I said he had accepted and had received the vouchers. Think they went towards an OLED.


Fingers crossed! Mine would go towards either the new Sony or an LG. Not sold on OLED with the banding and screen burn issues (even though most owners swear they don't have an issue, I'm not rushing in for a 'flagship' again)

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CaptnSpaulding
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Another reply from them - 

 

I am sorry that you are not happy with my offer.  If you would like to have a look at this television by putting this product code in the Currys search bar, 195223, this is of similar specification, I would be happy to raise a voucher for this TV on confirmation of the the old one returned to a local store or on collection back to ourselves.

 

If you would however like to keep your current TV, I can raise you a voucher to the value of £200.00 

 

I look forward to hearing from you soon

 

The TV they are offering is an LG 55UJ701V worth £599. I know these are definitely not "similar specification" to the KS so again the offer is insulting.

MC_Blade
Pioneer
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you have alot  more patiance than I thats for sure I would have given 14 days notice to start Section 75 at the outset. they are taking the preverbial ... thank God I bought from RS.

daleski75
Helping Hand
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@CaptnSpauldingwrote:

Oh god no, not happy at all. This was my (quick as I'm busy) response-

 

I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law. 

 

If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549.


They tried to do that with me as well but when I pushed them they then said I could keep the tv and keep the offer of £549 as a gesture of good will.

 

You're so close mate!

paul1111
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@MC_Bladewrote:

you have alot  more patiance than I thats for sure I would have given 14 days notice to start Section 75 at the outset. they are taking the preverbial ... thank God I bought from RS.


Think time to contact your credit card company and tell Curry's you going to so.

daleski75
Helping Hand
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@paul1111wrote:

@CaptnSpauldingwrote:

Oh god no, not happy at all. This was my (quick as I'm busy) response-

 

I'm afraid I will not accept £549 - I paid £1300 for this TV therefore expect a full refund or exchange for a 'like for like' TV. As a case for mis-selling I am within my right to receive a full refund by law. 

 

If I was allowed to keep the TV, then I would be happy to accept your offer and close the case, but if you expect me to return it I wouldn't be able to get a TV of anywhere near the same specifications for £549.


I think that is a similar reply @daleski75 sent back when they made the same of to him/her. The second offer was the voucher and keep the telly which I said he had accepted and had received the vouchers. Think they went towards an OLED.


They got me a brand new bedroom tv LG 43UJ670V, a laser printer, a food mixer and some straighteners for the missus.

paul1111
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@MC_Bladewrote:

you have alot  more patiance than I thats for sure I would have given 14 days notice to start Section 75 at the outset. they are taking the preverbial ... thank God I bought from RS.


Think time to ring credit card company and inform Curry's that is what you are doing.


MC_Blade
Pioneer
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Exactly they have already admitted misselling - other option is go to small claims,  send them notice if intent i cant see them letting it getting to court as once one person goes and wins the genie is out of the bottle for curries and these tactics will no longer work.

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