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KS Owners refund

Explorer

@chiraag88

Thank you for your interest in SmartThings and Samsung TVs. The Samsung SmartThings Extend has yet to be released and is currently in a closed beta program. We will continue to pass on your interest in this feature to the appropriate Samsung/SmartThings contacts. For the most up-to-date information, sign up for our newsletter on www.smartthings.comand https://www.smartthings.com/uk/extend.

Alternatively, for the time being, with a SmartThings v2 Hub, you can add your TV as a 'Thing' to use in the SmartThings app or use your TV with Samsung Connect. This will give you functionalities such as powering your TV On/Off, volume control, picture mode control and others. If you are interested in the SmartThings v2 Hub, I can look into arranging one to be sent out to you. Please provide me with your TV's model code, serial number and a picture of the label with all the information (usually on the back of the TV).

 


This is an identical reply that I received from Samsung couple of days ago. Seems like this is some non-solution answere they are paste'ing to everybody raising this issue.

Explorer

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!

Hotshot

@paulyoung666wrote:

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!


Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums.

Explorer
Yeah, it's on avf as well 👍
Hotshot

@paulyoung666wrote:
Yeah, it's on avf as well 👍

Just need Curry's to do the same

Black Belt 

@paul1111wrote:

@paulyoung666wrote:

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!


Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums.


I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f.  The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result.  Just got to start looking for a new telly.  Any idea's ?

Navigator

@paul1277wrote:

@paul1111wrote:

@paulyoung666wrote:

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!


Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums.


I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f.  The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result.  Just got to start looking for a new telly.  Any idea's ?


whats your budget

 

you should have a mix of 2017 reduced price sets and then the new 2018 ones coming out soon enough.

 

the oled LG models coming out look great but Im going to assume very expensive.

Highlighted
Navigator

@Ronson808wrote:

@paul1277wrote:

@paul1111wrote:

@paulyoung666wrote:

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!


Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums.


I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f.  The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result.  Just got to start looking for a new telly.  Any idea's ?


whats your budget

 

you should have a mix of 2017 reduced price sets and then the new 2018 ones coming out soon enough.

 

the oled LG models coming out look great but Im going to assume very expensive.


I’d wait to see the reviews on the new Sony sets. They look really good and initial thoughts on them are great but the last flagship set suffered huge frame drops so need to rule this out on the new sets first. 

 

Just stay away from Samsung! :smileylol:

Black Belt 

@CaptnSpauldingwrote:

@Ronson808wrote:

@paul1277wrote:

@paul1111wrote:

@paulyoung666wrote:

Sent Richer Sounds a simple email this morning detailing the issue and requesting a refund , they rang me back this afternoon offering a store credit for the full purchase price , superb service as always !!!


Well done, hopefully JL have seen the light and will offer the same to everyone else. Useful to put this update onto AV Forums.


I have just heard from Samsung Office of the CEO that they are now going to give me a full refund for my 65ks9500 which was exchanged for the 65q9f.  The HDR on the q9f was awful and I sent them pics and their product specialist said it was within specs. Not impressed but I am getting a refund so a result.  Just got to start looking for a new telly.  Any idea's ?


whats your budget

 

you should have a mix of 2017 reduced price sets and then the new 2018 ones coming out soon enough.

 

the oled LG models coming out look great but Im going to assume very expensive.


I’d wait to see the reviews on the new Sony sets. They look really good and initial thoughts on them are great but the last flagship set suffered huge frame drops so need to rule this out on the new sets first. 

 

Just stay away from Samsung! :smileylol:


Its a shame because the picture on the ks9500 was pretty good.  The q9f HDR was abysmal. I have to give Samsung there due in respect they did replace the ks9500 and now are going to give me a full refund.  I can't really ask for more than that.  I might wait for the hdmi 2.1 sets before buying. Like the idea of atmos passthrough. 

Paul

Apprentice

Hi all,

 

i have just just escalated my case with John Lewis to make it a “priority case”. Essentially, main point made was missold on smart things extend.  The issue is with the back office team who are refusing to call me, just email me.  They will come back with a final decision by Wednesday.

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