Support

Open search

KS Owners refund

Apprentice

Just to let you know, others are following this and as soon as looks like we have a way forward, I can expect the floodgates to open.

 

Hopfully Samsung will see some sense and give the owners what they promised

Highlighted
Helping Hand

@ants don't suppose you have heard anything back from Samsung at all?

 

Also on this I have not head anything back from avforums, what hifi, flatpanelshd either.

AntS Moderator
Moderator

@daleski75: Nothing as of yet.  Appreciate that this all can be grinding for you guys, but I even if I hoped for it, I never really expected a quick resolution either way on this one. As I’ve often advised folks in the past: you should do what’s right and best for you. For me, I’ll keep on my current course of action until whatever end, whenever it comes, and give you all the news when it does.


Prince_Community_Sig03.jpg

 Say "Hello!" to the Community in The Introduce Yourself Thread.

Black Belt 

I have just received my replacement 65Q9F for the 65KS9500. I set it up and went straight into netflix to see the 4k HDR Star Trec and must say it looked a lot less bright than the KS. It actually looked like normal SDR. The Tv does switch to max backlight and says its a HDR source, but on the KS it was impressive but on this set I am a lot underwhelmed. I have tried different HDR sources like youtube and again its does not hit you like it did with the KS.
Anyone else seen this?

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul

Voyager

@paul1277wrote:

I have just received my replacement 65Q9F for the 65KS9500. I set it up and went straight into netflix to see the 4k HDR Star Trec and must say it looked a lot less bright than the KS. It actually looked like normal SDR. The Tv does switch to max backlight and says its a HDR source, but on the KS it was impressive but on this set I am a lot underwhelmed. I have tried different HDR sources like youtube and again its does not hit you like it did with the KS.
Anyone else seen this?

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul


It could be because  KS9500  is Full back LED Arrey TV  (FALD).  I assume  65Q9F  is edge lit LED.?   I guess you will not be able to check BBC iplayer HLG content ?.   If it was not for the lack of HDR10+ and HLG support i would be happy to keep my KS9500 TV.   

Voyager

@paul1277wrote:

 

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul


Not true. Confirmed by Samsung and Panasonic that HDR10+ works over HDMI 2.0. This article details the "infoframe" solution that Samsung came up with to achieve this:

 

FlatpanelsHD reported in September 2017 that HDR10+ works over HDMI 2.0b. At CES 2018, Samsung confirmed this information and explained that it is using a solution called ‘Infoframe’. It can carry 24Kb of metadata in the signal, which can then be interpreted by the display.

 

https://www.flatpanelshd.com/news.php?subaction=showfull&id=1516011308

 

 Also, you can check HDR10+ content on Amazon Prime. Supposedly, their entire HDR catalog is in HDR10+, although you won't see any HDR10+ badge or notification. 

Black Belt 

@Jay108wrote:

@paul1277wrote:

I have just received my replacement 65Q9F for the 65KS9500. I set it up and went straight into netflix to see the 4k HDR Star Trec and must say it looked a lot less bright than the KS. It actually looked like normal SDR. The Tv does switch to max backlight and says its a HDR source, but on the KS it was impressive but on this set I am a lot underwhelmed. I have tried different HDR sources like youtube and again its does not hit you like it did with the KS.
Anyone else seen this?

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul


It could be because  KS9500  is Full back LED Arrey TV  (FALD).  I assume  65Q9F  is edge lit LED.?   I guess you will not be able to check BBC iplayer HLG content ?.   If it was not for the lack of HDR10+ and HLG support i would be happy to keep my KS9500 TV.   


The ks9500 was advertised at 1500 nits where as the q9f was 2000 nits. I would say the q9f was half as bright and the netflix 4k hdr pictures are dull and full of noise, and blooming, nothing like the ks9500. Not happy with it, just hoping its a faulty set.

Paul

Black Belt 

@UHDHDRwrote:

@paul1277wrote:

 

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul


Not true. Confirmed by Samsung and Panasonic that HDR10+ works over HDMI 2.0. This article details the "infoframe" solution that Samsung came up with to achieve this:

 

FlatpanelsHD reported in September 2017 that HDR10+ works over HDMI 2.0b. At CES 2018, Samsung confirmed this information and explained that it is using a solution called ‘Infoframe’. It can carry 24Kb of metadata in the signal, which can then be interpreted by the display.

 

https://www.flatpanelshd.com/news.php?subaction=showfull&id=1516011308

 

 Also, you can check HDR10+ content on Amazon Prime. Supposedly, their entire HDR catalog is in HDR10+, although you won't see any HDR10+ badge or notification. 


Please read the article, Samsung are working on it but it is still not perfect due to the lag as it changes the meta data. Only with HDMI 2.1 does it work properly.

Paul

Voyager

@paul1277wrote:

@UHDHDRwrote:

@paul1277wrote:

 

Also been told this is fully HDR10+ compatible by samsung, but saw on Rtings that the q models are HDMI 2.0b and to get HDR10+ over HDMI you need HDMI 2.1 which will bw on the 2018 models, so may be again Samsung not being fully honest. I do have it writing from Sansung and they also agree as they supplied the TV they are the retailers.
Thanks.

Paul


Not true. Confirmed by Samsung and Panasonic that HDR10+ works over HDMI 2.0. This article details the "infoframe" solution that Samsung came up with to achieve this:

 

FlatpanelsHD reported in September 2017 that HDR10+ works over HDMI 2.0b. At CES 2018, Samsung confirmed this information and explained that it is using a solution called ‘Infoframe’. It can carry 24Kb of metadata in the signal, which can then be interpreted by the display.

 

https://www.flatpanelshd.com/news.php?subaction=showfull&id=1516011308

 

 Also, you can check HDR10+ content on Amazon Prime. Supposedly, their entire HDR catalog is in HDR10+, although you won't see any HDR10+ badge or notification. 


Please read the article, Samsung are working on it but it is still not perfect due to the lag as it changes the meta data. Only with HDMI 2.1 does it work properly.

Paul


Please try to understand the article. They were testing beta software, so of course it wasn't working perfectly. The fact is, they have a solution for HDR10+ over HDMI 2.0, and both Panasonic and Samsung confirmed it will not require HDMI 2.1

 

Also, BD insider over at blu-ray.com says that HDMI 2.0 is listed as a requirement for HDR10+ in the BDA's UHD BD spec.

 

Stop spreading misinformation. 

Explorer
Hi All I have a UE55KS7000 from Richer sounds, they are calling me to suggest a way forward, what would you suggest is the like for like Equivalent Samsung set? also if i can I may go for another brand any suggestions ?
Top Liked Authors