Support

Open search

KS Owners refund

Helping Hand

wrote:

Thanks again


No worries at all

Navigator

Added a bit extra to it - unsure if I should but my anger took over - oops ;

 

Dear Customer Service Team,

Many thanks for the offer but I will be declining as the television has been mis-sold by Curry's and I am within my rights to ask for a full refund or replacement as stated in the case this was my primary reason for buying the tv as it was meant to act as a smart hub which now is no longer possible.

I have been in touch with Citizens Advice therefore know my rights and they have also opened a case with Trading Standards.

The SmartThings Hub you linked is absolutely useless to me as I require the SmartThings Extend which you were supposed to provide with the TV in order to connect with the SmartThings Hub - without this it's unusable!! 

I am officially setting a date of 19/02/2018 (14 days away) for Currys to come to some sort of arrangement and close this case as it's already been ongoing for over a month. Should this not be settled by this date I shall be sending a letter of intent to the CEO Sebastian James instructing I shall be taking this to the small claims court. 

Kind Regards,

Navigator

This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 

Hotshot

wrote:

This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 


They are ignoring the law! Point it out to them.

Highlighted
Navigator

wrote:

This is getting silly now, latest reply from JL.

 


We have received your email regarding order *******.

I apologise for the slight delay in our getting back to you, we will be unable to action a full refund however if you can order a suitable Smartthings hub then we will be happy to reimburse you. 

You can reply to this email or call us on 0114 4524057, we are open from 8.00am - 8.00pm Monday to Friday, and 8.00am - 6.00pm Saturday and Sunday. 

Please accept our renewed apologies for any inconvenience caused. 


the hub does not replicate the functions as promised in the advertising! the whole darn point was that the TV was the hub that allowed us to control things from our TV, you know, while sitting there in the living room!

 

so if the doorbell rang, it would pop up on the TV, you could then look at the doorbless video feed and chose to unlock the door, from your TV!

 

same with baby monitors etc.

 

so as this hub doesnt actually allow you to control the device from your TV, its in no way a reasonable replacement.

 

btw, feel free to tell them that they are losing customers over this as I genuinely sometimes use JL as I believed they had good customer service, got my last £600 fridge and my xbox one X specifically from them, but because of this, ill not use them again either!

 

great work guys...

Navigator

Thinking of this, not sure its quite right yet.

 

Thank you for your latest email.
 
This is not satisfactory, may I point out again in your email back to myself on 30th January that Samsung has admitted that this is a case of miss selling in regards to the non supply of the Samsung Smartthings Extend USB adapter , I quote  “It is however the only thing that would stand up as mis-selling because it was promised in advertising and remained so during the retail life of the product”.
 
John Lewis supplied the UE49KS8000 TV advertising it with a Samsung Smartthings Extend USB adapter, this has not been supplied and under the Consumer Rights Act 2015, all goods supplied by a trader to a consumer should match any description upon which has been relied to make your purchase. Therefore, as a result of this miss selling by John Lewis, I am entitled to a full refund of £1307.50.
 
In this case and through your replies it appears that John Lewis is ignoring the law as quoted. 
 
Can you please confirm my refund for said amount at your earliest convenience? 
 
As I have mentioned previously I purchased the television with my credit card and unless John Lewis confirms the full refund I will actively pursue a Section 75 claim as I can hold the credit card company equally and jointly liable under the section 75 of the Consumer Credit Act.
Navigator

just for reference, this is the function we will be losing

 

https://www.youtube.com/watch?v=KPhLa2ddWFY

 

clearly any other hub that doesnt allow control directly from through the TV is not even close to the same functionality.

Helping Hand

I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary.

Navigator

wrote:

I am a little bit surprised by JL so far, always heard they had very good customer services, i think they need to take a page out of richer sounds as their customer services so far is exemplorary.


at a guess, and its really just me having a theory, the pressure might be being applied by "others".

 

when a manufacturer has such domination over the market, the power they weild cannot be underestimated.

 

 

Navigator

This really is surprising and disappointing from John Lewis.

 

I personally still have not heard back from the initial email I sent to them (2 weeks ago on Wednesday), if I don’t hear back then I’m going straight to the top with my complaint!

Top Liked Authors