Re: KS Owners refund - Page 24

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

paul1277 · ‎24-01-2018

@paul1277 wrote:
@ildeduuk wrote:
A big next step! This is the last answer from currys, what do you think?

"Thank you for your further response.

I am aware of the wording on the link that you have provided and this issues has been referred to my supervisor who has reviewed and agrees that as we did not advertise the unit you purchased as having the Smart things Dongle we have therefore not mis-sold the product.

However as gesture of goodwill I would be happy to raise a voucher for £99.99 to allow you to purchase a SAMSUNG SmartThings Hub (Product code: 144378). Please be advised that this is offered without prejudice and as a full and final settlement and does not imply that we accept responsibility. I will leave this offer open to you until the 7th of February 2018 should you wish to accept.

I do await your response. "
First crack in their defence. By offering some thing in what they think would be an equal replacement is an acknowledgement of misrepresentation. The bit saying it does not accept responsibility is rubbish because why offer what they think is a resolution?. I think now you need to ask how you will be able to connect your TV to the smart hub that they are offering to you, as they advertised with the smart connect the TV would be the center of the Internet of things. That's all as we know you would need the smart connect which they advertised and not now supplying.
Paul

Ask them what this is if not advertising and as them to define what is advertising and what is not,

http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

and ask them to confirm that this is their website, which they have tried to say is not and than they retracted that. Let them squirm and dig a bigger hole which we can use.

Paul

paul1277 · ‎24-01-2018

@ildeduuk wrote:
I think I can insist that my unit was advertised to come with the SmartThings dongle because it says Samsung SUHD 2016 TVs, I think that would be enough to advertised my TV as it.

The other thing I can say, tell me if I'm wrong, is that SmartThings is not supported with my TV so it is not valid for me to have that dongle with my TV.

What do you think?

Ask them how do you connect the TV to the smart hub as advertised. Then await a reply.

Paul

paul1277 · ‎24-01-2018

@AntS I have noticed my likes seem to be going down!

Sam-Knp · ‎24-01-2018

Guys!
Just walked out of a JL store with a crisp Pana 55EZ952B, swapped my KS9000, without a word of argument!

All my business is going to go to JL for sure (as always from last 10 odd years!)

Thanks to everyone and Paul specially for helping out with the legal aspects of this issue!!

ildeduuk · ‎24-01-2018

@paul1277 wrote:
@ildeduuk wrote:
I think I can insist that my unit was advertised to come with the SmartThings dongle because it says Samsung SUHD 2016 TVs, I think that would be enough to advertised my TV as it.

The other thing I can say, tell me if I'm wrong, is that SmartThings is not supported with my TV so it is not valid for me to have that dongle with my TV.

What do you think?
Ask them how do you connect the TV to the smart hub as advertised. Then await a reply.
Paul

I will try that. Thanks Paul

daleski75 · ‎25-01-2018

@ildeduuk wrote:
@paul1277 wrote:
@ildeduuk wrote:
I think I can insist that my unit was advertised to come with the SmartThings dongle because it says Samsung SUHD 2016 TVs, I think that would be enough to advertised my TV as it.

The other thing I can say, tell me if I'm wrong, is that SmartThings is not supported with my TV so it is not valid for me to have that dongle with my TV.

What do you think?
Ask them how do you connect the TV to the smart hub as advertised. Then await a reply.
Paul
I will try that. Thanks Paul

As a reference I managed to get a £549 voucher from Curry's (well when they arrive)

AntS · ‎25-01-2018

@paul1277 wrote:

@AntS I have noticed my likes seem to be going down!

@paul1277: I had a look into this for Crashcris. I reckon the disappearing 'likes' is due to the Community profile default setting of 'likes' from only the last 30 days appearing in lists/leaderboards.

In your profile go to My settings > Preferences > Likes, and set both 'Top Liked Posts' and 'Top Liked Authors ' to 'All time'. Should uncover the missing 'likes' from before 30 days ago for ya, but let me know if it doesn't and I'll do some further digging on it.

Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'

paul1277 · ‎25-01-2018

@AntS wrote:

@paul1277 wrote:
@AntS I have noticed my likes seem to be going down!
@paul1277: I had a look into this for Crashcris. I reckon the disappearing 'likes' is due to the Community profile default setting of 'likes' from only the last 30 days appearing in lists/leaderboards.

In your profile go to My settings > Preferences > Likes, and set both 'Top Liked Posts' and 'Top Liked Authors ' to 'All time'. Should uncover the missing 'likes' from before 30 days ago for ya, but let me know if it doesn't and I'll do some further digging on it.

Thanks

ildeduuk · ‎25-01-2018

Last answer:

"When you purchased the TV online the description on our sales Website did not advise that the TV would come with a dongle for Smart Things.

As you have already been advise by Heather the TechTalk web site is a website that we run.

The TV is a Smart TV as you are aware as you have supplied the Link to me that shows the TVs capabilities.

The Smart things hub would not connect to the TV as it is a stand alone product with a SmartThings Hub you can connect with smart sensors, lights, locks, cameras and more to:

- Monitor your home from anywhere

- Control your home from the palm of your hand

- Secure your home and protect it from damage and danger

- Add any of the hundreds of compatible smart devices to enhance your home.

Please do let me know if you accept my offer of goodwill. I await your reponse."

ildeduuk · ‎25-01-2018

I have also contacted citizens advice:

"We understand from your email you purchased a TV and was advertised that is comes with a USB dongle on a website which belongs to the trader. You purchased one smart thing device and you found it with your TV because the USB dongle wasn't provided and you would like advice in regards to this.

Your rights and obligations:

Under the Consumer Rights Act 2015, all goods supplied by a trader to a consumer should match any description upon which you have relied to make your purchase.

You may be able to seek redress from the trader if the goods do not match their description.

You could look to request a repair or replacement in the first instance if that’s possible. Any repair or replacement should match the initial description you relied upon, should be free of charge, within reasonable time and not cause significant inconvenience.

If a repair or replacement is impossible, cannot be done free of charge, within a reasonable time or would cause significant inconvenience you could then request to either exercise your final right to reject the goods for a refund or, a price reduction on what you’ve paid for the goods.

The trader may deduct for usage taking into account the amount of time you’ve had possession of the goods. Any refund should be provided within 14 days of the refund being agreed and via the same payment method.

The burden of proof is on the trader; therefore they would need to prove that the goods match any description of which you relied on.

You may be able to claim consequential losses; these would typically be any losses you have suffered as a direct result of the trader supplying faulty goods.

You would need to provide evidence of any losses you have incurred and any losses would need to be kept as low as possible.

As you’ve paid by debit card, we would suggest contacting your bank to see if they offer a chargeback scheme. Chargeback is not a legal requirement; it’s voluntary and will be bound by its own terms and conditions.
This could be an alternative way of seeking redress.

Your next steps:

We would suggest that you contact the trader and request a copy of their formal complaints procedure and follow this. If the trader does not have a complaints procedure, we recommend you send a letter outlining the reasons for your complaint.

We would suggest setting a reasonable deadline for a response, keeping a copy of any correspondence for your records and sending any letters by recorded delivery; that way the mail will be tracked and signed for.

Template letters can be found here (https://www.citizensadvice.org.uk/consumer/template-letters/letters/), and a sample of recorded delivery can be found here (https://www.royalmail.com/personal/uk-delivery/signed-for-1st-class).

As part of your complaint we would recommend you ask the trader if they are a member of an Alternative Dispute Resolution scheme (ADR) or, if they’re not, would they be willing to use a non-membership based scheme.

ADR schemes are independent bodies that offer services such as arbitration or mediation if your complaint is still unresolved after following the trader’s complaints process.

What we'll do:

We will refer the information you have provided to Trading standards, there is no commitment for them to contact you directly, Trading Standards will only contact you if they deem it necessary. Whilst this does not help you resolve your dispute, it gives Trading Standards vital intelligence on how a trader is conducting their business."