Support

Open search

KS Owners refund

Highlighted
Explorer

I have contacted CEO as well and someone in his representation told me the same answer

Black Belt 

@ildeduuk wrote:

I have contacted CEO as well and someone in his representation told me the same answer


Think I know what they are trying tohide behind. They are saying its done by others and they have no control, but that does not matter if that site is part of Curry's, because they are the retailers, and that information is used for Curry's customers. It does look like they took down the original advertising for the ks series. John Lewis have not and I suggest they had similar. Like I said Citizens Advice looks your next step and show them the link for their advice. Its a matter of showing their lies and if you have to go to court it all helps.

Paul

Explorer
I can't find anything on the internet archive around that purchase date:

https://web.archive.org/web/20161117233752/http://www.currys.co.uk:80/gbuk/tv-and-home-entertainment...
Navigator

Businesses will try things on as they know full well a regular customer does not want the hassle or potential expense of legal action.

 

I think we need to seek proper legal advice and use this, they won't take us seriously until then.

 

Sadly customer service is only about numbers, they don't care the damage it does to their brand or future purchases, that's someone else's issue. They care about not paying out right now and will try it all to make it hard for us.

 

Curry's are a joke.

Navigator

http://www.samsung.com/uk/news/local/samsungs-2016-suhd-tv-line-up-now-available-to-buy-in-the-uk/

 

How can they pretend this wasn't part of the deal???

 

The Gateway to the Connected Home
This brand new range of TVs also feature IoT hub technology, in collaboration with Samsung Smart Things. This feature allows customers to connect their TV to the Samsung SmartThings hub and open up a whole new world of automation. Now you can control the TV and over 200 SmartThings compatible devices - whether it’s to lock the front door, check who’s ringing the doorbell or to dim the lights and turn the TV on ready for your favourite movie.

Black Belt 

@Ronson808 wrote:

http://www.samsung.com/uk/news/local/samsungs-2016-suhd-tv-line-up-now-available-to-buy-in-the-uk/

 

How can they pretend this wasn't part of the deal???

 

The Gateway to the Connected Home
This brand new range of TVs also feature IoT hub technology, in collaboration with Samsung Smart Things. This feature allows customers to connect their TV to the Samsung SmartThings hub and open up a whole new world of automation. Now you can control the TV and over 200 SmartThings compatible devices - whether it’s to lock the front door, check who’s ringing the doorbell or to dim the lights and turn the TV on ready for your favourite movie.


The problem is that is from the manufacturer and under consumer regs it is what the retailers advertise not the manufacturer . That means anything you see from the manufacturer make sure you have it confirmed in writing from the retailer. Richer Sounds and John Lewis are replacing the 2016 sets due to the Smart connect dongle not being supplied as promised. Curry's are being a bit more awkward, trying any excuses. They have lost they are  just hoping no one takes them to court. It would not be hard to prove misrepresentation especially as the other 2 retailers are replacing sets.

Paul

Navigator

@paul1277 wrote:

@Ronson808 wrote:

http://www.samsung.com/uk/news/local/samsungs-2016-suhd-tv-line-up-now-available-to-buy-in-the-uk/

 

How can they pretend this wasn't part of the deal???

 

The Gateway to the Connected Home
This brand new range of TVs also feature IoT hub technology, in collaboration with Samsung Smart Things. This feature allows customers to connect their TV to the Samsung SmartThings hub and open up a whole new world of automation. Now you can control the TV and over 200 SmartThings compatible devices - whether it’s to lock the front door, check who’s ringing the doorbell or to dim the lights and turn the TV on ready for your favourite movie.


The problem is that is from the manufacturer and under consumer regs it is what the retailers advertise not the manufacturer . That means anything you see from the manufacturer make sure you have it confirmed in writing from the retailer. Richer Sounds and John Lewis are replacing the 2016 sets due to the Smart connect dongle not being supplied as promised. Curry's are being a bit more awkward, trying any excuses. They have lost they are  just hoping no one takes them to court. It would not be hard to prove misrepresentation especially as the other 2 retailers are replacing sets.

Paul


the currys tech talk site mentions the same thing? Im going to contact currys and samsung directly and make this point.

 

I am amazed that the manufacturer information doesnt apply as us lowly consumers should be able to trust the sources of information and not have to expect any changes.

Black Belt 

@Ronson808 wrote:

@paul1277 wrote:

@Ronson808 wrote:

http://www.samsung.com/uk/news/local/samsungs-2016-suhd-tv-line-up-now-available-to-buy-in-the-uk/

 

How can they pretend this wasn't part of the deal???

 

The Gateway to the Connected Home
This brand new range of TVs also feature IoT hub technology, in collaboration with Samsung Smart Things. This feature allows customers to connect their TV to the Samsung SmartThings hub and open up a whole new world of automation. Now you can control the TV and over 200 SmartThings compatible devices - whether it’s to lock the front door, check who’s ringing the doorbell or to dim the lights and turn the TV on ready for your favourite movie.


The problem is that is from the manufacturer and under consumer regs it is what the retailers advertise not the manufacturer . That means anything you see from the manufacturer make sure you have it confirmed in writing from the retailer. Richer Sounds and John Lewis are replacing the 2016 sets due to the Smart connect dongle not being supplied as promised. Curry's are being a bit more awkward, trying any excuses. They have lost they are  just hoping no one takes them to court. It would not be hard to prove misrepresentation especially as the other 2 retailers are replacing sets.

Paul


the currys tech talk site mentions the same thing? Im going to contact currys and samsung directly and make this point.

 

I am amazed that the manufacturer information doesnt apply as us lowly consumers should be able to trust the sources of information and not have to expect any changes.


The Oct 2015 European Consumer regs make it clear that it is the retailers responsibility. If you think an advert is incorrect it can be reported to the Advertising Standards Authority. I have made a report on both Samsung and Curry's. There is link here to Curry's own tech page of there site which talks about the smart connect, which is I think promotional advertising.

Paul

Navigator
Really shouldn't be this hard :-(

We bought this TV in good faith and that are messing us about. I'll see what response I get as I'm not having Samsung change its mind and I be the one to lose out.
Explorer

I have an update in the case:

 

"Hi ******, I have spoken with Head Office and located the team that deal with the Tech talk section, so please accept my apologies for the previous reply. As I have advised you previously the link you provided does not state that your specific television has the Smart Things included, again the article was printed in March 2016 and you didn't purchase the product until November 2016. The television has not been mis-sold. Please accept my apologies that we are unable to assist with your request on this occasion."

 

I think this is a first step and a good proof that I have been mis sold. I need to be patient but I think this can be useful. This is a confirmation from them that this is their website.

Top Liked Authors