Re: KS Owners refund - Page 18

paul1277 · ‎24-12-2017

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.

All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

https://www.youtube.com/watch?v=IMc3V98yzNY

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

daleski75 · ‎19-01-2018

@rosscouk wrote:
Very interesting how this is going. Funnily enough, I got a reply from JL just after I posted my last response - It reads

Dear Mr *****,

I am writing to you in regards to your Samsung UE49KS8000 Smart TV and the missing Smartthings Extend USB adapter.

Please accept my sincerest apologies for this television being delivered without the necessary parts.

As the order is older we have requested the help of our buying office so that we can resolve any outstanding issues and get the parts required so that you can use your television to its full capacity.

In order for us to do this, may I ask that you provide us with the serial number from your TV. Once we have this I have been advised to pass it along to our Buying Office who will deal directly with Samsung to get resolve your case.

We ask that you contact us with this information at your earliest convenience.

Yours sincerely,

Any thoughts on my reply? I assume there is no issue with sending the serial number. I wonder if I should remind them of anything at this point e.g. 6 year limit, not the manufacturers responsibilty but theirs, that I am seeking a refund for misselling. Anything else?

There is no issue sending your serial number and they will soon come back saying they cannot source the parts needed as they do not exist, then from there see what options they give you.

rosscouk · ‎19-01-2018

Thanks for the reply daleski75.

Do you think I should take the opportunity to remind them of their responsibilties in this or hold back to see what they do first if I just send the serial number?

paul1277 · ‎19-01-2018

@rosscouk wrote:
Very interesting how this is going. Funnily enough, I got a reply from JL just after I posted my last response - It reads

Dear Mr *****,

I am writing to you in regards to your Samsung UE49KS8000 Smart TV and the missing Smartthings Extend USB adapter.

Please accept my sincerest apologies for this television being delivered without the necessary parts.

As the order is older we have requested the help of our buying office so that we can resolve any outstanding issues and get the parts required so that you can use your television to its full capacity.

In order for us to do this, may I ask that you provide us with the serial number from your TV. Once we have this I have been advised to pass it along to our Buying Office who will deal directly with Samsung to get resolve your case.

We ask that you contact us with this information at your earliest convenience.

Yours sincerely,

Any thoughts on my reply? I assume there is no issue with sending the serial number. I wonder if I should remind them of anything at this point e.g. 6 year limit, not the manufacturers responsibilty but theirs, that I am seeking a refund for misselling. Anything else?

Hi yes mention all those also on page 111 on blue planet hlg thread someone has been told they will be getting a refund and they said people could use the number so jl know what it's about. Also on here is the reply from Samsung saying they will not be supplying the smart connect. Curry's have agreed to replace a TV also, just still the issue of a refund as per the regs.

Paul

daleski75 · ‎19-01-2018

@rosscouk wrote:
Thanks for the reply daleski75.

Do you think I should take the opportunity to remind them of their responsibilties in this or hold back to see what they do first if I just send the serial number?

Personally speaking I would not say anything until you get a response let them make a decision and then get back to them if it's not what you want etc.

paul1277 · ‎19-01-2018

@daleski75 wrote:
@rosscouk wrote:
Thanks for the reply daleski75.

Do you think I should take the opportunity to remind them of their responsibilties in this or hold back to see what they do first if I just send the serial number?
Personally speaking I would not say anything until you get a response let them make a decision and then get back to them if it's not what you want etc.

What they do seem to do is drag things out if they can and will keep asking for more info. What ever you want to do apart from except an inferior offer is your choice.
Paul

rosscouk · ‎19-01-2018

Thanks chaps - I will let you know how it goes.

daleski75 · ‎19-01-2018

I am waiting for a response from Curry's with my last email, not sure if I am confident enough to take it all the way to the small claims court but will keep up the pressure to see if they relent.

At least I am making progress of sorts!

paul1277 · ‎19-01-2018

@daleski75 wrote:
I am waiting for a response from Curry's with my last email, not sure if I am confident enough to take it all the way to the small claims court but will keep up the pressure to see if they relent.

At least I am making progress of sorts!

If they see thing or know you won't take it all the way they do not have any inventive to rectify this as per the regs. The problem we have is we can not enforce the regs, only the courts can. But and a big but, if the courts thing this is time wasting then you can claim for more damages. They have admitted misrepresentation the job is done, you have proved your case. Also before making any decisions always take advice from Citizens Advice, also with most solicitors you can get a free telephone consultation for further advice. Nearly there.

Paul.

daleski75 · ‎19-01-2018

@paul1277 wrote:
@daleski75 wrote:
I am waiting for a response from Curry's with my last email, not sure if I am confident enough to take it all the way to the small claims court but will keep up the pressure to see if they relent.

At least I am making progress of sorts!
If they see thing or know you won't take it all the way they do not have any inventive to rectify this as per the regs. The problem we have is we can not enforce the regs, only the courts can. But and a big but, if the courts thing this is time wasting then you can claim for more damages. They have admitted misrepresentation the job is done, you have proved your case. Also before making any decisions always take advice from Citizens Advice, also with most solicitors you can get a free telephone consultation for further advice. Nearly there.
Paul.

I have already contacted citizens advice and pasted in the last response from curry's and asked them if it's a fair offer and if I am within my rights to ask for an equivalent specification television or a full refund.

If citizens advice say what curry's have offered is fair then i will drop the case as i don't want to have a significiantly worse tv

CaptnSpaulding · ‎19-01-2018

@daleski75 wrote:
@paul1277 wrote:
@daleski75 wrote:
I am waiting for a response from Curry's with my last email, not sure if I am confident enough to take it all the way to the small claims court but will keep up the pressure to see if they relent.

At least I am making progress of sorts!
If they see thing or know you won't take it all the way they do not have any inventive to rectify this as per the regs. The problem we have is we can not enforce the regs, only the courts can. But and a big but, if the courts thing this is time wasting then you can claim for more damages. They have admitted misrepresentation the job is done, you have proved your case. Also before making any decisions always take advice from Citizens Advice, also with most solicitors you can get a free telephone consultation for further advice. Nearly there.
Paul.
I have already contacted citizens advice and pasted in the last response from curry's and asked them if it's a fair offer and if I am within my rights to ask for an equivalent specification television or a full refund.

If citizens advice say what curry's have offered is fair then i will drop the case as i don't want to have a significiantly worse tv

I assume you will reject the offer and keep your Samsung in this case?

I've actually grown to hate my TV after all this, I no longer look at it and think it has a good picture. I've actually not used it for the past few days because I feel so angered with it all - not just the broken promises but because of the issues I've reported to them and forums for months such as the 'flickering issue' issue with the PS4 Pro and Sky Q, the dropped frames when watching certain broadcasted programs, the horrendus 'Smart Hub' which 99% of the time you have to force close an app after opening it because it doesn't load... all these things shouldn't exist on such an expensive TV and Samsung don't give a ***** because they've essentially taken my money and ran!

If Currys can't offer anything for me, I think I will just sell it (or offer it to any well known YouTuber for free to smash it up on one of their vlogs so that the message goes out on how Samsung treat their customers!! I'd be out of pocket but at least millions of people would then see it haha)