Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

KS Owners refund

(Topic created on: 10-01-2018 01:24 PM)
3075 Views
paul1277
Black Belt 
Options

Do all you good people who bought a 2016 Samsung TV know Samsung have stopped supporting it. The promised they would support HLG (BBC Iplayer HDR). This was in the Dec 2016 Trusted Reviews and What Hi Fi. They have not and if you had bought a Panasonic or LG 2016 set you would be able to watch Iplayer Blue Planet 2 in glorious HLG. This is a big issue because HLG looks like the standard for all over the air broadcasting. Samsung are not even supporting a 4K update to Iplayer. The reason looks like it will cost just 5 cents or pence per unit. So my telly I bought in Jan 2017 is deemed as out of date by Samsung!!!!!!

You wrote in your Dec 2016 issue that Samsung were supporting HLG in their 2016 models. Do you know that Samsung have supported their 2017 models but not the 2016 models. I know because the BBC IPlayer Blue Planet 2 will not play in 4K or HLG. It's not good considering Panasonic and LG both do support their 2016 models. It means my KS model I bought in Jan is now deemed out of date by Samsung. It looks like their are royalty fees which Samsung will not pay! Not good.


All you people in the UK can return your KS TVs IF you bought it for the use of the smartthings Extend that will never be coming out for our TVs. ***** is how.

 

Tell them you want a full refund because they promised that if you bought a KS TV you would get a FREE Smartthings Extend. They proof you will need is easy to find and is the reason you bought this TV.

 

https://www.youtube.com/watch?v=IMc3V98yzNY

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I bought mine from J Lewis and the Samsung Extend addvert is still there https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1

 

If you bought your KS TV from currys http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/

 

They both say that you will get a free smartthings extend USB dongle.

Now send you TVs back for a full refund Smiley Happy

 

 

All those who bought a Samsung TV in 2016 may have claim for miss selling. It basically means that all you folks who bought the 2016 Samsung units have 2 choices. After Dec 2016 and if you had seen any articles that are press release's about HLG support and that influenced you decision to buy may have a case. For all those owners who read the info from the retailers on their web pages and saw and was influenced by the promise of the smart connect which has not been honoured, then you also have a case for miss selling. If you all spread this in all available media then I am sure the retailers would put pressure on to Samsung to correct this. If nothing else you could end up with nice shiny LG or Panasonic, or the new Philips that all are HLG BBC iplayer compatible, and with the HDR10 plus that again Samsung have still not implemented, you may be best with LG and Dolby Vision.

Also take a copy of the retailers web page before they change the description.

 

https://www.youtube.com/watch?v=yRSWoUmU5YQ

I will try to explain how to get a refund for miss selling (seen how much the LG's have come down). I followed this way and got a full refund or a JS8000.

You need to show that you asked or believed that or influenced by claims made about the capabilities of the TV. With BBC Iplayer HLG it's from the Trusted reviews and What Hi Fi, and any other publications and if you asked the retailer.

 

https://www.whathifi.com/advice/hdr-tv-what-it-how-can-you-get-it#6locceZo3Zf8yi5T.99

you can show you had been informed.

It's different with the smart connect as that is advertised on the main retailers web sites,

https://www.johnlewis.com/electricals/samsung/smart-tv/c9601000048?rdr=1
http://techtalk.currys.co.uk/tv-gaming/tv/how-to-control-your-home-from-your-smart-tv/
https://www.youtube.com/watch?v=yRSWoUmU5YQ

As the donngle's have not turned up you now claim miss selling, so either go to your retailer or email them with the web page, and explain why you think you were miss sold. Also phone Citizens Advice 03444 111 444 and raise a case (this also gets past on to Trading Standards). Explain that the retailer informed you off the capabilities via their web page information, and either show the page printer or the link, as above.

They will advise and link you to some template letters to send to your retailer.

I had to send a letter of intent to take legal action (template from Citizens Advice) against Curry's but then they gave me a refund.

So mention all the promises from Samsung full support for HLG, Smart Connect, and HDR10+

It will cost nothing to ask and again may bring some pressure on to Samsung.

2,560 REPLIES 2,560
rosscouk
Navigator
Options

Okay - I had a call with citizens advice and they gave me some differing advice. I was advised that under Consumer Protection Act that there may have been some unfair trading with missleading factors. As I am discussing this after the first 90 days then apparently I can claim a discound in the region, and in discussion with JL, between 25 - 100% of the price paid.

 

So this is new advice I think and not something we have discussed here before. Anyone any thoughts?

 

I was also advised to discuss the section 75 concurrently. 

daleski75
Helping Hand
Options

Not heard of that one, but hey anything helps your argument with JL to get a full refund etc.

paul1111
Hotshot
Options

@rosscouk wrote:

Okay - I had a call with citizens advice and they gave me some differing advice. I was advised that under Consumer Protection Act that there may have been some unfair trading with missleading factors. As I am discussing this after the first 90 days then apparently I can claim a discound in the region, and in discussion with JL, between 25 - 100% of the price paid.

 

So this is new advice I think and not something we have discussed here before. Anyone any thoughts?

 

I was also advised to discuss the section 75 concurrently. 


Not seen anything like that in the Oct 2015 European regs. In that it clearly says you are entitled for a full refund for misrepresentation. Also I not sure if the consumer ct is the right one now as the 2015 European act takes precedent.

Paul

0 Likes
rosscouk
Navigator
Options

I am not sure either. I am minded to try them again but via the internet.

paul1111
Hotshot
Options

@daleski75 wrote:

Not heard of that one, but hey anything helps your argument with JL to get a full refund etc.


I agree is's still a good and bodes well if court is required. Don't forget that the retailers legal will also be telling them the same, and that is why I think the chance of it going to court is slim.

Paul

0 Likes
daleski75
Helping Hand
Options

@rosscouk wrote:

I am not sure either - does anyone know of an email for Citizens Advice (I can't find one)? I am minded to try them again.


https://ssl.datamotion.com/form.aspx?co=3438&frm=general&to=flare.fromforms

snosig
Explorer
Options

I am not a UK citizen but I bought my EU65KS8000 tv at rgbdirect.co.uk in may 2017 after having seen press releases and info regarding the SmartThings promise as well as the HDR10+ promise. I had the TV shipped out of UK which caused some shipping and customs fee as well as VAT. If I were to return it that would mean more shipping cost.

 

I do not see anything on the sellers website at that time mentioning either the SmartThings or HDR10+, but as samsung had released this info at that time I assumed it didn't matter if the seller mentioned it.

 

What are my options with this misselling?

0 Likes
daleski75
Helping Hand
Options

@snosig wrote:

I am not a UK citizen but I bought my EU65KS8000 tv at rgbdirect.co.uk in may 2017 after having seen press releases and info regarding the SmartThings promise as well as the HDR10+ promise. I had the TV shipped out of UK which caused some shipping and customs fee as well as VAT. If I were to return it that would mean more shipping cost.

 

I do not see anything on the sellers website at that time mentioning either the SmartThings or HDR10+, but as samsung had released this info at that time I assumed it didn't matter if the seller mentioned it.

 

What are my options with this misselling?


Not sure really as rgbdirect who you would take up the complaint with never advertised the dongle as coming with the television however you could possibly try the HDR10+ as it was promised but I am not sure how successful you would be.

snosig
Explorer
Options

But should'nt Samsung be held accountable for what they promised in press releases and marketing material?

0 Likes
daleski75
Helping Hand
Options

@snosig wrote:

But should'nt Samsung be held accountable for what they promised in press releases and marketing material?


Yes they definitely should but it does not mean rgb direct will agree or be willing to accept a refund, however best bet is give it a go, get your case across to them and see how you get on.

 

It will be very interesting to see what they say as nearly all of the cases here revolve around John Lewis or Curry's.

0 Likes