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Is the UE55KS7000 supported? I use a VPM to access BBC iPlayer on my phone from Ireland but don't see BBC iPlayer on my TV.  Any ideas??

Black Belt 

@BobbyT28 wrote:

Is the UE55KS7000 supported? I use a VPM to access BBC iPlayer on my phone from Ireland but don't see BBC iPlayer on my TV.  Any ideas??


No the ks does not support iPlayer how or 4k. There is called big thread all about the lack if support and owners really upset about this. Also the lack of the smart things dongle which owners are getting full refunds, more info on ks owners refund thread. 

Paul

Voyager

@BobbyT28 wrote:

Is the UE55KS7000 supported? I use a VPM to access BBC iPlayer on my phone from Ireland but don't see BBC iPlayer on my TV.  Any ideas??


No, but if you've got a Streaming device such as the roku streaming stick plus, or apple 4k or Now TV 4k, then you can access it.

Black Belt 

@crashcris wrote:

@BobbyT28 wrote:

Is the UE55KS7000 supported? I use a VPM to access BBC iPlayer on my phone from Ireland but don't see BBC iPlayer on my TV.  Any ideas??


No, but if you've got a Streaming device such as the roku streaming stick plus, or apple 4k or Now TV 4k, then you can access it.

 

Pity though that all the other major manufacturers 2016 TV's can play iPlayer 4 k hug, but not Samsung. Especially after paying premium money for a Samsung TV. 

Paul


Apprentice

Hi

 

I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen.

Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used.

I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale.

Now just the long and agonising decision over what TV to replace it with.

Navigator

@CraigL1 wrote:

Hi

 

I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen.

Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used.

I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale.

Now just the long and agonising decision over what TV to replace it with.


Hi I'm currently claiming a section 75 claim with curry's creation fiance after cuurys fobbing me off with there usual tactics... Over the smarthings on a ks658000. 

 

My latest letter with creation finance stated they need more time blah blah blah and I can go to the ombudsman and I have upto 6 months to do so been 20 weeks same as you. 

 

I've even emailed creation finance over a week ago stating that they now have had long enough to sort this out and I even gave them a court case Id  number and still no email or letter back! 

 

 

Need a little help on the ombudsman site when I go to type in the Currys creation it dosent recognise that so anything I'm doing wrong there?

 

Also would be much appreciated if you could inbox what you wrote to the ombudsman.. 

 

Regards 

Black Belt 

@Richierich99 wrote:

@CraigL1 wrote:

Hi

 

I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen.

Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used.

I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale.

Now just the long and agonising decision over what TV to replace it with.


Hi I'm currently claiming a section 75 claim with curry's creation fiance after cuurys fobbing me off with there usual tactics... Over the smarthings on a ks658000. 

 

My latest letter with creation finance stated they need more time blah blah blah and I can go to the ombudsman and I have upto 6 months to do so been 20 weeks same as you. 

 

I've even emailed creation finance over a week ago stating that they now have had long enough to sort this out and I even gave them a court case Id  number and still no email or letter back! 

 

 

Need a little help on the ombudsman site when I go to type in the Currys creation it dosent recognise that so anything I'm doing wrong there?

 

Also would be much appreciated if you could inbox what you wrote to the ombudsman.. 

 

Regards 


I think you will find that it is not Curry's creation, but it is a finance company in its own right creation finance. It might be worth mentioning that someone else has made the same complaint against creation finance. Remember you are now making a complaint against the finance company, not Curry's. As to your complaint just copy your emails, and the time frame and tell them you have waited a reasonable amount of time and you now thing to wait longer is unreasonable, and also they will not inform you of wait information they are waiting on. Might be worth saying it seems like they just want you to get fed up and go away. In your own words. 

With this result it should be easier. 

Paul

Navigator

I still haven't got any refund from Currys.

 

My credit card provider MBNA didn't give me a refund either.

 

I reported MBNA to the financial ombudsman but they agreed with MBNA that the TV was not misrepresented.

 

So to say Currys are refunding everyone is wrong, they are not! 

Navigator

@paul1277 wrote:

@Richierich99 wrote:

@CraigL1 wrote:

Hi

 

I have been fighting with Currys since last November and had reached the deadlock situation of the offer of £150 live with payment and getting the hub from Samsung which I refused.  I then took out a Section 75 claim against Creation Finance and that has still not had a decsion after over 20 weeks with them saying that Currys had not provided them with the requested information so they could not make a decision.  They advised I could take it to the Ombudsmen which I did two weeks ago at which point I also emailed Currys again stating it was disgusting that they were ignoring the requests for information and that it was now being referred to the Ombudsmen.

Within two days I had a letter from Dixons Carphone DCC customer experience team stating they were fully investigating my complaint again!  Then a phone call yesterday stating that they now had approval for me to return the TV for a full refund due to the original miss selling of the item.  Those were the words they used.

I have now had confirmation from them via email that once I return it they will refund the full amount paid on the credit agreement so far plus the £250 deposit paid at point of sale.

Now just the long and agonising decision over what TV to replace it with.


Hi I'm currently claiming a section 75 claim with curry's creation fiance after cuurys fobbing me off with there usual tactics... Over the smarthings on a ks658000. 

 

My latest letter with creation finance stated they need more time blah blah blah and I can go to the ombudsman and I have upto 6 months to do so been 20 weeks same as you. 

 

I've even emailed creation finance over a week ago stating that they now have had long enough to sort this out and I even gave them a court case Id  number and still no email or letter back! 

 

 

Need a little help on the ombudsman site when I go to type in the Currys creation it dosent recognise that so anything I'm doing wrong there?

 

Also would be much appreciated if you could inbox what you wrote to the ombudsman.. 

 

Regards 


I think you will find that it is not Curry's creation, but it is a finance company in its own right creation finance. It might be worth mentioning that someone else has made the same complaint against creation finance. Remember you are now making a complaint against the finance company, not Curry's. As to your complaint just copy your emails, and the time frame and tell them you have waited a reasonable amount of time and you now thing to wait longer is unreasonable, and also they will not inform you of wait information they are waiting on. Might be worth saying it seems like they just want you to get fed up and go away. In your own words. 

With this result it should be easier. 

Paul

 

Just typed on the ombudsman search page creation finance still saying no search results kinda weird.. 

 

I've not had 1 email bk from creation finance only 2 letters stating they need more time that's it.. 

 

Regards 


 

Black Belt 

@Mylo75 wrote:

I still haven't got any refund from Currys.

 

My credit card provider MBNA didn't give me a refund either.

 

I reported MBNA to the financial ombudsman but they agreed with MBNA that the TV was not misrepresented.

 

So to say Currys are refunding everyone is wrong, they are not! 


Did you appeal, and might be worth asking why it seems they have upheld against creation finance against Curry's. 

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