Johneboy Apprentice
2 weeks ago
I just wanted to post to say Ive been following the various threads regarding the KS series of TV's and the lack of HDR support on the iPlayer.
After reading the various threads here I thought I'd try my luck with Richer Sounds, whom I bought my TV from. I was expecting a bit of a battle, so I explained the issue at great length and this was the first reply...
Dear Sir,
Thanks for your email, I’m sorry to hear about this. We are aware of the issues and we are happy to offer a remedy to the situation. Part of the current range of 2018 model Samsung TVs now have the Smart Things dongle built in and now support HLG as well as having full HDR support.
We are happy to offer you an exchange for a Samsung UE55NU8000, see below link, let me know what you think.
With kind regards
Totally shocked but overwhelmed Richer Sounds are aware of the issue and happy to replace any of the KS series of tv's without fuss.
In one phone call the rep told me he alone is dealing with ALL these particular Samsung HDR issues as they've had a few of them already.
I wasn't thrilled with the new Samsung on offer though (didn't like the stand, hasn't got good reviews) so wanted to switch to OLED and make the most of the situation. Saw the excellent Philips 55 inch OLED with Ambilight which was £300 more but got them to price match with John Lewis who were selling it for £1499 - the same I payed for my Samsung 55KS7000 2 years ago! They agreed a straight swap and I'm getting my new Philips OLED TV, for absolutely free, tomorrow!
Couldn't be happier with Richer Sounds and their superb customer service.
So, If you got a KS model from Richer Sounds, get in touch with them. And if you didn't...next time, buy from Richer Sounds! Smiley Very Happy