Waynimus Explorer
2 weeks ago
@paul1277 Thank you for suggesting that Samsung CEO email. I owe you a pint. Smiley Wink
After 10 months of banging my head against a brick wall trying to deal with PRC Direct, communicating with Citizen's Advice and looking at the stress of potetinallly going to small claims court. Your CEO suggestion has payed off and I feel I have got a good result.
I know this thread is mostly related around the lack of Smart Things on the KS, which I am sure helped my case, but I also assume that the number of home visits, repairs and constant communication back and to is what's prompted Samsung to pull through in the end.
I've also had some good input, in particular off
@BAMozzy on Avforums, as well as several others here and their. I finally feel relieved and hope the new model will be fault-free. Thanks to everyone for your input, and in particular those who kept this thread thriving - it has proven to be a great resource.
While there was some resistance from Samsung, I couldn't honestly say they were trying to mislead me with lesser offers of TVs, it could just be the person I was emailing was not aware of the spec differences. Regardless, in this instance Samsung was understanding, helpful and considerate of my concerns, which is far more than I can say for PRC Direct. They just flat out ignored my letter that was suggested by CAB, as well as constantly being dismissive off all quotes and links regarding the consumer rights act.
Samsung originally offered the NU8500, then the Q6F and then the 2017 Q7C. In the end after showing the comparison on rtings between the KS7500 (US KS8500) and the Q7FN to show that these were a closer match, Samsung have agreed to exchange for the Q7FN.
I could not find any reviews or specs on the UK edge-lit Q8CN, but I believe given the curve and it presumably being similarly specced to the Q7FN, that this may have been a better match. However, after all the issues and the KS7500 being my first curved screen, I was concerned that they may just be more prone to defects, and so felt the safer option was to settle for the flat rather than continue pushing my luck.