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Black Belt 

@paul1277 wrote:

@Endlessproblem wrote:

Hello. I have a ks9000 . what is the problem please ? How do I know if I have the problem ? What can I do?

 

Also is there a ks9000 forum...

 

Thanks.


It was the misrepresentation by the the main retailers.

Every thing is in this thread,

https://eu.community.samsung.com/t5/TV/KS-Owners-Refund-usefull-info/m-p/579806#M14123


It was all about the promise of the free usb dongle that would enable the smart things feature of the TV. Samsung had promisedthe free dongle, and the major retailers advertised this. Samsung then said they would not be supplying the dongle. That is misrepresentation and under consumer law you can claim a full refund from you retailer.

Navigator
Hi Thanks. Can you kindly tell me the actual issue as I'm just seeing what to do. I don't use the tv as a tv. It's a gaming monitor and streaming service for my Samsung phone.

I was also wondering what the latest update would do as I'm worried about planned redundancy.
Black Belt 

@Endlessproblem wrote:
Hi Thanks. Can you kindly tell me the actual issue as I'm just seeing what to do. I don't use the tv as a tv. It's a gaming monitor and streaming service for my Samsung phone.

I was also wondering what the latest update would do as I'm worried about planned redundancy.

Then you might not have a claim. read this thread.

https://eu.community.samsung.com/t5/TV/KS-Owners-Refund-usefull-info/m-p/579806#M14123

Navigator
That is wrong and well done you for fighting. If you see my past posts I have also fought Samsung hard on issues like the hard wired ads they didn't inform users of which they get paid to force on us.

But....what features on the usb dongle were promised? And are you aware of any planned redundancy issues with the updates ? And if it's not supported why is it asking me to update?

Thanks for caring. I feel that due to the patch it later mentality all our products are going to ***** and our rights to dust.and no one gives a *****.
Black Belt 

@Endlessproblem wrote:
That is wrong and well done you for fighting. If you see my past posts I have also fought Samsung hard on issues like the hard wired ads they didn't inform users of which they get paid to force on us.

But....what features on the usb dongle were promised? And are you aware of any planned redundancy issues with the updates ? And if it's not supported why is it asking me to update?

Thanks for caring. I feel that due to the patch it later mentality all our products are going to ***** and our rights to dust.and no one gives a *****.

The features of the dongle would have enabled the TV to be the hub of your own internet of things. samsung made a big song and dance about it, and the major retailers advertised this as cutting edge tech. But it did not work, and samsung pulled it. So every owner who thought they could use their exspensive TV as the internet of things hub were mislead. That is illegal and goes against consumer law. Its called misrepresentation.

Navigator
You are right. Will other tv's have this ? Sounds cool. Shame. Sick of Samsung doing this. I wonder what the latest update does...
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Black Belt 

@Endlessproblem wrote:
You are right. Will other tv's have this ? Sounds cool. Shame. Sick of Samsung doing this. I wonder what the latest update does...

The problem is Samsung never say what the updates do. Not good.

Navigator
That is a problem.

Won't be buying Samsung again as things stand. Can't afford a new tv though :(
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