My tv will no longer connect to WiFi tried support who talked me through steps just to be told I need to pay for engineer to come out, this tv is only 28 month old and was expensive, nothing smart about Samsung right now.
Exactly the same issue but the Reset button is asking for an 4 digit ID password to reset it.
Do you know what it is?
Hi @Vovo1, If you sure you have not set up a pin the default one is 0000. if by any chance pin was changed but has been forgotten there is a guide here http://hardmasterreset.com/reset-pin-code-samsung-smart-tv/
i have the same issue: wifi interface loosing ip and mac adresses after some use. They all show up as "0" in the network status page. Only remedy is to power cycle the tv... i have the latest FW. This is so annoying!
Most likely you guys are experiencing the same issue as me. Refer to this topic and confirm the behavior: LINK
Please confirm if the issue happens only on WiFi or with cable / ethernet also.
My router uses Cloudflare DNS (126.96.36.199) and all other clients work without any issues, except the Q6FN.
Also the router uses the same SSID for 2.4 and 5 GHz antennas, disabling one or the other does not help...
This issue is not solved
My model# un75mu6300
software version# t-ktmakuc-1262.0,bt-s
It is May 16 2019 and my TV is experiening this problem right now
Please see this screen cap link https://imgur.com/a/GoxRFwJ
the Wireless MAC address section is clearly blank and my TV will not connect to my wireless network.
I have tried the steps in this post by resetting the TV but the results are the same after a few minutes.
The TV drops from the wireless and the wireless MAC disappears.
Samsung please fix this asap. We spent too much money on these TV for this feature not work or break in such a horrible manner like this. A network connection will not work under any circumstance without a MAC address (wired or wireless).